a6k Loc: Detroit & Sanibel

I am considering using them for a very large (48 x 72) portrait orientation print for my temporary landlord in Florida. I ordered a 12 x 18 of the same image to see what the particular paper & surface looked like.

They packaged it well and it should have been ok but it was flat. UPS or whomever abused it and it arrived with a noticeable crease. I sent iPhone snapshots to their customer service and they immediately said they would re-do it and use a better package method. They even used a faster shipping method (very fast). I will receive it tomorrow according to UPS and I suspect Whitewall will use my suggestion and put it in cylinder.

If anything changes I will update this thread.

The 12x18 print itself is quite nice, btw. I do think it's somewhat better than Snapfish or Adorama although both of them make very nice prints. The issue for me was to find a place with a good reputation that can do the required size.

Earlier, I had a telephone conversation with them when I first considered using them. The CS rep spoke fluent English and knew his stuff; they are very helpful.

I became aware of them by looking on this forum and on the internet generally. I would recommend them.

a6k Loc: Detroit & Sanibel

Update: the second print arrived with creases in two directions and the outer package did not seem to have been mishandled. I advised them that I am done trying.

While they are very responsive and the print looks good, there is a problem with how they handle it, I guess.

Based on this I would no longer recommend them.

a6k Loc: Detroit & Sanibel

Update 2:

I let them know about the creases in the second try. This is the response I got. I'm just trying to be fair.

Marie Benedde (Avenso Customer Service)
Feb 8, 22:26 CET

Dear (deleted by a6k),

I am so sorry to hear that even the replacement arrived damaged. I had arranged for the replacement to be packed in a tube, but it seems that this hasn´t been done. I could offer to have yet another replacement sent out to you if you wish. Also, I have already created a voucher code for the full order value and put it into your account with us. It is visible under "My gift certificates", valid for one year and cannot be combined with other vouchers or special offers. You can use it on the next order that you place with us.

Please let me know if there is anything else I can do for you and I will be happy to help.
Mit freundlichen Grüßen / With kind regards,
Marie Benedde