Newsweek:“America’s Best Customer Service 2019” B&H named best in the Photo and Video Equipment (Online) category.
Nov 20, 2018 10:31:08 #
Nov 20, 2018 10:40:26 #
Nov 20, 2018 10:42:32 #
bsprague wrote:
Hershel,
You have a lot to brag about! Your store is easy to buy from.
You have a lot to brag about! Your store is easy to buy from.
Thank you and all of our many customers for this award! It is nice to be recognized.
HERSHEL
Nov 20, 2018 11:04:34 #
Nov 20, 2018 11:04:54 #
Nov 20, 2018 11:17:30 #
Hershel wrote:
https://www.newsweek.com/americas-best-customer-service-2019/online-retailers-sports-leisure
I have been using B&H for over 20 years and customer service has always been polite, knowledgeable and helpful.
Nov 20, 2018 11:29:55 #
Hershel,
Congratulations to you, Henry, and the rest of the crew. Not really surprising, and definitely well deserved!
Bill
Congratulations to you, Henry, and the rest of the crew. Not really surprising, and definitely well deserved!
Bill
Nov 20, 2018 12:09:58 #
Bob Locher
Loc: Southwest Oregon
B&H deserves all the honors - they have earned it. In my last incarnation they were a major customer for my company - they sold several of our product lines. Their people who we dealt with were not necessarily always the most pleasant, but we always respected that they were working for their company's best interests, and indeed they were. I could only admire that. And, their orders were gold. Once they ordered something they honored the order and paid on the nail. If we had an occasional problem, typically with shipping, they were always cooperative and fair in working it out.
Since then I have been a customer a few times, and it was always a very good experience. One item I purchased I ended up returning, and I was frankly amazed at how easy and straightforward they made that experience.
They are true professionals in the best sense.
Bob Locher
Since then I have been a customer a few times, and it was always a very good experience. One item I purchased I ended up returning, and I was frankly amazed at how easy and straightforward they made that experience.
They are true professionals in the best sense.
Bob Locher
Nov 20, 2018 12:49:40 #
Nov 20, 2018 12:50:46 #
rjaywallace wrote:
Well deserved!
Thank you! As I said above, we owe it all to our esteemed and loyal customers.
Nov 20, 2018 12:51:35 #
Mac wrote:
I have been using B&H for over 20 years and customer service has always been polite, knowledgeable and helpful.
We look forward to the next 20 years of your continued patronage!
Nov 20, 2018 12:54:45 #
Bill_de wrote:
Hershel,
Congratulations to you, Henry, and the rest of the crew. Not really surprising, and definitely well deserved!
Bill
Congratulations to you, Henry, and the rest of the crew. Not really surprising, and definitely well deserved!
Bill
Bill,
Thank you. Henry is indeed "Da Man" when it comes to helping our customers who need it. He is the last stop and the very highest rung on the Customer Service ladder. If Henry can't fix it (a rarity) then nobody can.
Nov 20, 2018 12:59:52 #
Bob Locher wrote:
B&H deserves all the honors - they have earned... (show quote)
Thank you for taking the time to share your thoughts. Our number one priority here at B&H is to do all we can and go the extra mile to satisfy the customer. B&H is living proof that if the customer is king and you give them a fair shake across the board they will be loyal and give you their patronage.
Thanks again.
HERSHEL
Nov 20, 2018 20:36:23 #
Actually, the REAL problem is how badly I want to enjoy the great service over and over and over again. My wish list has more cool stuff on it than I will ever get to buy.
Nov 21, 2018 09:25:28 #
bsprague wrote:
Actually, the REAL problem is how badly I want to enjoy the great service over and over and over again. My wish list has more cool stuff on it than I will ever get to buy.
My colleagues and I feel your pain (GAS) as we are surrounded by all of this shiny tech everyday. That's why most of us buy Lottery Tickets, lol!
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.