Topaz Problem
Nov 1, 2018 09:37:09 #
My Topaz Impression (Stand alone or through Photoshop CC) is freezing and crashing. Nothing on my end has changed that I know of. My computer never had issues with it before. I have 16 gigs of RAM and a graphics card that is Intel (R) HD Graphics 530. When I open Impression with a photo, it barely starts to load, there is "flashing" on the screen and it totally freezes up. None of my other Topaz products are having this problem. It seems difficult to get help with them or is it just me? If my Impression is corrupt, I'm wondering about uninstalling it and reinstalling? Also, it seems like this is a fairly common happening from my online researching. Most answers to the problem are the graphics card. Oh, I also did a scan on my graphics card and it is up-to-date with drivers and no problems found. Mine was fine up until now and I don't use Impression that often.
Any ideas, anyone? Thanks, Marsha
Any ideas, anyone? Thanks, Marsha
Nov 1, 2018 09:48:23 #
Pixelpixie88 wrote:
My Topaz Impression (Stand alone or through Photos... (show quote)
I use Topaz, but not Impression. And I have no issues. But I would try uninstalling, then reboot, then install again.
Nov 1, 2018 10:49:12 #
StaneeRae
Loc: Lincroft, NJ USA
Contact them through their Facebook pages. They seem to respond quickly there.
Check out Advice from the Pros section of our forum.
Nov 2, 2018 12:45:29 #
StaneeRae wrote:
Contact them through their Facebook pages. They seem to respond quickly there.
Thank you. I did that with good results!
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