Need Help on LR Desk Top Classic Updating...never had problem before: No matter what I do I can not update my LR Desk Top Classic to the latest version. Using the "update" menue in LR...

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Need Help on LR Desk Top Classic Updating...never had problem before

Sep 20, 2018 15:45:52 #

AHK Loc: Lakewood Ranch, Fl.

No matter what I do I can not update my LR Desk Top Classic to the latest version. Using the "update" menue in LR I started the process. Photo Shop, LR CC and LR Desk Top Classic all show the need of an up date. The 1st two update just fine. LR Desk Top Classic ( the one I use) will not update...it gives me a dialogue box to save data and shut down LR...did both, also used Task Manger to shut down errant processes...the I re-booted. All to no avail. Tried this process three times...same dialogue box.

HELP...Thanks

Sep 20, 2018 15:59:28 #

CHG_CANON Loc: the Windy City

Try opening a chat with Adobe given you have a subscription and access to their technical support team. They'll be best able to help.

Sep 20, 2018 16:23:37 #

AHK Loc: Lakewood Ranch, Fl.

Thanks

Sep 20, 2018 17:27:50 #

rwilson1942 Loc: Houston, TX

I always run updates from the Adobe Creative Cloud App tab rather than from inside LR.
Might give that a try.

Sep 20, 2018 17:37:26 #

AHK Loc: Lakewood Ranch, Fl.

thanks

Sep 20, 2018 20:09:47 #

rgrenaderphoto Loc: Hollywood, CA

AHK wrote:

No matter what I do I can not update my LR Desk To... (show quote)

Always do the update via the Adobe Creative Cloud App. I had the same difficulty updating from within the program.

Sep 20, 2018 20:32:44 #

AndyH Loc: Massachusetts and New Hampshire

rgrenaderphoto wrote:

Always do the update via the Adobe Creative Cloud App. I had the same difficulty updating from within the program.

Yes, I had the same thing happen once. Opening within CC fixed it.

Andy

Sep 20, 2018 22:47:48 #

AHK Loc: Lakewood Ranch, Fl.

AndyH wrote:

Yes, I had the same thing happen once. Opening within CC fixed it.

Andy

Thanks worked like a charm.

Sep 20, 2018 22:48:10 #

AHK Loc: Lakewood Ranch, Fl.

rgrenaderphoto wrote:

Always do the update via the Adobe Creative Cloud App. I had the same difficulty updating from within the program.

Thanks worked like a charm.

Sep 21, 2018 11:07:10 #

gmsatty Loc: Chicago IL

After you try to run the update, reboot your computer. I have had a similar problem, so I rebooted and ran it again. It was worked on at least two occasions.

Sep 21, 2018 11:10:02 #

AHK Loc: Lakewood Ranch, Fl.

gmsatty wrote:

After you try to run the update, reboot your computer. I have had a similar problem, so I rebooted and ran it again. It was worked on at least two occasions.

Thanks...this suggestion worked like a charm..."I had the same thing happen once. Opening within CC fixed it."

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