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Canon repair BEWARE
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Sep 17, 2018 01:29:31   #
graybeard
 
rgrenaderphoto wrote:
Look, eventually, everything reaches end of life and is not repairable. Canona, Nikons, Sonys all the same. Time to move on.


I am 75 and not ready to "move on" yet. When you spend the bucks that dslr's cost, you don't want an expiration date on them.

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Sep 17, 2018 01:40:08   #
Cheese
 
chris100849 wrote:
I just had my first bad experience with Canon. I was at the beach for a photo surf shoot, and the camera shutter just kept going off. Pulled the battery out to soft reset, no solution. Call Canon service, they tell me the same thing, no solution
They recommend sending the camera in for repair. It will be fixed and I will have a 6 month warranty. I just got it back from being refurbished, fully repaired and perfect in JANUARY! To the tune of $180. Then the see the camera is no longer supported for repair, but they offered $30 off my next purchase through them
I was livid. This is supposed to be a world class company. I expected something more like: We are so sorry to hear about this, let us apply the $180 you have already spent toward your next purchase with us".
The representative did offer a cheaper alternative than new, REFURBISHED, they come with a 6 month warranty. Felt like I have been there and done that

JUST DISGUSTED WITH CANON. BUYER BEWARE
I just had my first bad experience with Canon. I... (show quote)




I recently had a problem with Windows XP, and called Microsoft. They said they no longer supported XP. Shocking! This is supposed to be a world class company. Just disgusted with Microsoft.

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Sep 17, 2018 07:25:19   #
Allan 1 Loc: Kidderminster Worc's UK
 
My first Canon camera was the AE-1 and i still use it regularly, i have always cleaned my camera's ( inside and out ) after using them and also had them serviced regularly, mistreating camera's
and expecting them just to continue working, no matter who the maker is, is a big mistake.
I just get the feeling you have used your camera on the beach in the past, and the beach is a very hostile place for a camera.
Getting back to Canon i have no problems at all with the service i have received from them.

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Sep 17, 2018 11:34:41   #
Peterff Loc: O'er The Hills and Far Away, in Themyscira.
 
Allan 1 wrote:
My first Canon camera was the AE-1 and i still use it regularly, i have always cleaned my camera's ( inside and out ) after using them and also had them serviced regularly, mistreating camera's
and expecting them just to continue working, no matter who the maker is, is a big mistake.
I just get the feeling you have used your camera on the beach in the past, and the beach is a very hostile place for a camera.
Getting back to Canon i have no problems at all with the service i have received from them.
My first Canon camera was the AE-1 and i still use... (show quote)


I've never had my AE-1 serviced - I had one of the first in the UK - and it still works perfectly. Never had a problem at the beach either, although I do take common sense precautions.

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Sep 17, 2018 16:17:22   #
BHC Loc: Strawberry Valley, JF, USA
 
Many years ago, I called General Motors because my late brother-in-law was having problems with the spark arrestor lever on his 1912 REO; those scoundrels have stopped supporting that model. I'm irate!
πŸ˜ƒπŸ˜ƒπŸ˜ƒ

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Sep 17, 2018 16:27:48   #
graybeard
 
BHC wrote:
Many years ago, I called General Motors because my late brother-in-law was having problems with the spark arrestor lever on his 1912 REO; those scoundrels have stopped supporting that model. I'm irate!
πŸ˜ƒπŸ˜ƒπŸ˜ƒ

Expecting support from 1912 is unreasonable. But support from 2012 is not !!

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Sep 17, 2018 16:43:54   #
Haydon
 
graybeard wrote:
Expecting support from 1912 is unreasonable. But support from 2012 is not !!


Not meaning to be knit-picky but that camera was released 02/2010. As mentioned each company has a business model for support. Some are longer and some are shorter and entry level DSLR's are likely a lower priority. I've read recently that Sony has only a 4 year support model.

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Sep 17, 2018 23:52:01   #
graybeard
 
Haydon wrote:
Not meaning to be knit-picky but that camera was released 02/2010. As mentioned each company has a business model for support. Some are longer and some are shorter and entry level DSLR's are likely a lower priority. I've read recently that Sony has only a 4 year support model.


Not meaning to be knit-picky, but let me be knit-picky....................

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Sep 18, 2018 01:23:23   #
mwsilvers Loc: Central New Jersey
 
graybeard wrote:
I am 75 and not ready to "move on" yet. When you spend the bucks that dslr's cost, you don't want an expiration date on them.

Technology reaches an logical expiration point whether its cameras, computers cell phones of anything else. At a certain point just about all manufacturers stop supporting very old products. Do you expect your local Ford dealer to get you parts for a 1938 Ford, or even a 1968 Ford?

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Sep 18, 2018 01:30:17   #
mwsilvers Loc: Central New Jersey
 
graybeard wrote:
Expecting support from 1912 is unreasonable. But support from 2012 is not !!


The OP's t2i was released in February of 2010 This coming February it will be 9 years old. Companies need to make a decision on how cost effective it is to maintain an inventory of every possible part that might fail on a very old model that is used by fewer and fewer people everyday.

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Sep 18, 2018 06:57:28   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
mwsilvers wrote:
Technology reaches an logical expiration point whether its cameras, computers cell phones of anything else. At a certain point just about all manufacturers stop supporting very old products. Do you expect your local Ford dealer to get you parts for a 1938 Ford, or even a 1968 Ford?


Car dealers are required to carry replacement parts for only 10 years. After that time it is optional. However, car parts are a BIG profit margin for most car companies. Not so for camera's unfortunately.

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Sep 18, 2018 09:45:14   #
anotherview Loc: California
 
Tend to agree:
aubreybogle wrote:
I must agree with those in this string who have pointed out, and criticized, the intemperate tone and incomplete facts in op's original post. If the op was looking for more than an "amen chorus" of responses supporting his blanket condemnation of Canon's support policies, a neutral nonjudgemental statement of the facts would have no doubt yielded a nonjudgemental discussion of his issue. There is too much experience and wisdsom in this forum to expect otherwise. However, it would have no doubt been a discussion that was much briefer than this one. Words matter.
I must agree with those in this string who have p... (show quote)

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Sep 18, 2018 09:53:37   #
RichardSM Loc: Back in Texas
 
mwsilvers wrote:
Technology reaches an logical expiration point whether its cameras, computers cell phones of anything else. At a certain point just about all manufacturers stop supporting very old products. Do you expect your local Ford dealer to get you parts for a 1938 Ford, or even a 1968 Ford?


Nope! But you can get parts from Ford Obsolete LOL.

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Sep 18, 2018 12:06:39   #
RichardSM Loc: Back in Texas
 
bee7474 wrote:
I was referring to the person that was having trouble with their Canon, sorry don't know which one.


That’s why I stated use Quote Reply in the box if you use cell phone or mouse on a computer just point and click it. It helps a lot. Thanks much!

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Sep 18, 2018 12:20:32   #
RichardSM Loc: Back in Texas
 
Cheese wrote:
I recently had a problem with Windows XP, and called Microsoft. They said they no longer supported XP. Shocking! This is supposed to be a world class company. Just disgusted with Microsoft.


β€œOh please” surely you jest!

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