Pixma Pro-10 installation problem: I just bought this printer. The Canon software would never recognize that the printer was connected. Win 10 recognizes it and installed the drivers.

alandg46 Loc: Boerne, Texas

I just bought this printer. The Canon software would never recognize that the printer was connected. Win 10 recognizes it and installed the drivers. I can print from Photoshop, but not from Lightroom CC. However, I cannot align the print cartridges. The prints from Photoshop look really good. The Canon Print Utility works but says the printer is a Pro-100. The My Printer utility cannot find the printer. I am not sure whether I need to solve this problem or not. Any thoughts out there.

I have installed and reinstalled the drivers and the printer multiple times.

greenwork Loc: Southwest Florida

Check out jtoolman on You Tube and his Pro 10 play list for a wealth of information. Good Luck!

MichaelH Loc: NorCal via Lansing, MI

Maybe Canon support can help. I have found them quite easy to contact and helpful.

rgrenaderphoto Loc: Hollywood, CA

alandg46 wrote:

I just bought this printer. The Canon software wou... (show quote)

Pro-100 and Pro-10 are identical except for paper size. Can you do a test print from Windows? Do you have Lightroom CLASSIC CC? See if you can print from there.

wrangler5 Loc: Missouri

rgrenaderphoto wrote:

Pro-100 and Pro-10 are identical except for paper size. Can you do a test print from Windows? Do you have Lightroom CLASSIC CC? See if you can print from there.

I think the Pro-10 and Pro-100 are identical as to the paper sizes they can handle. Where they differ is in their inks. The Pro-10 is a pigment ink printer where the Pro-100 uses dye inks. I say this as the owner of two Pro-10s, who prints 1000-1500 images a year through the pair, all 8x8 B&W matte prints, now using third party inks with perfect reliability (knock on wood.)

FWIW, my Canons installed correctly on my Mac Mini and respond correctly to print instructions thru Lightroom 6.14 ( NOT a CC product ). They worked as wireless printers for a while, but one and then the other began getting flaky, so I ended up running an ethernet cable and switch to 'em and now they're available across the network.

alandg46 Loc: Boerne, Texas

rgrenaderphoto wrote:

Pro-100 and Pro-10 are identical except for paper size. Can you do a test print from Windows? Do you have Lightroom CLASSIC CC? See if you can print from there.

It'll print from anywhere except Lightroom. I just get the paper error.

alandg46 Loc: Boerne, Texas

wrangler5 wrote:

I think the Pro-10 and Pro-100 are identical as to... (show quote)

I'm using LR CC. I had this problem with both my HP large format photo printers with LR 6 and I had been using both printers with LR for years. It started after some LR update and then went away finally after another update. That was after spending a lot of time with Adobe and on god knows how many forums looking for a fix. I finally gave up and printed from Photoshop, just like I'm doing now.

alandg46 Loc: Boerne, Texas

I'm connected USB. I tried every USB port I have on this thing, all 12. No just 11. The other runs the wireless mouse and keyboard.

greenwork Loc: Southwest Florida

I had trouble wireless but everything fell into place when I wired the connection! I've been very happy with this printer. Good luck

MT Shooter Loc: Montana

rgrenaderphoto wrote:

Pro-100 and Pro-10 are identical except for paper size. Can you do a test print from Windows? Do you have Lightroom CLASSIC CC? See if you can print from there.

Another absolutely incorrect reply. The Pro 10 uses 10 dye based ink cartridges while the Pro 100 only uses 8 dye cartridges. Both units are in the same printer housing and BOTH will do maximum 13" x 19" prints.

Check Canons own specs:
https://shop.usa.canon.com/shop/CompareProductsDisplayView?storeId=10051&catalogId=10051&langId=-1&compareReturnName=Professional%20Inkjet%20Printers&searchTerm=&top_category=12054&parent_category_rn=12054&categoryId=126758&catentryId=617710;326844;326842&returnUrl=https%3A%2F%2Fshop.usa.canon.com%2Fshop%2Fen%2Fcatalog%2Fprinters-all-in-ones%2Fprofessional-inkjet-printers%3FfromPage%3Dcompare

MT Shooter Loc: Montana

wrangler5 wrote:

I think the Pro-10 and Pro-100 are identical as to... (show quote)

Not quite. BOTH the Pro 10 and Pro 100 printers are dye based inks. The primary differrnce is that the Pro 10 uses 10 ink cartridges while the Pro 100 only uses 8 cartridges.
Canons imagePROGRAF PRO-1000 is their pigment ink printer.
But don't believe me if you don't want to, check Canons own specifics:
https://shop.usa.canon.com/shop/CompareProductsDisplayView?storeId=10051&catalogId=10051&langId=-1&compareReturnName=Professional%20Inkjet%20Printers&searchTerm=&top_category=12054&parent_category_rn=12054&categoryId=126758&catentryId=617710;326844;326842&returnUrl=https%3A%2F%2Fshop.usa.canon.com%2Fshop%2Fen%2Fcatalog%2Fprinters-all-in-ones%2Fprofessional-inkjet-printers%3FfromPage%3Dcompare

wrangler5 Loc: Missouri

No, the Pro-10 is a pigment printer. From the Pro-10 page on the Canon site https://shop.usa.canon.com/shop/en/catalog/pixma-pro-10 , which you get by clicking on the image of the printer on the above linked page:

"A new 10-color LUCIA pigment ink system features three black inks for amazing monochrome prints, and a Chroma Optimizer to ensure the inks lay smooth on the paper which reduces metamerism and bronzing. Since the Lucia inks are pigment based, your prints will have incredible longevity and phenomenal photo vividness."

Jrhoffman75 Loc: Conway, New Hampshire

If you do to Devices & Printers what printer version do you see? If it says WS it is a Windows driver that doesn't access the full capability of the printer. You need to have the Canon Pro-10 series driver showing. Give canon a call at 1-800-OK-CANON and they will help you.

alandg46 Loc: Boerne, Texas

I solved my problem. I made a dumbass error. I don't have a DVD/CD drive on this computer. I went off to Canon and downloaded drivers and software for a Pro-10. I have a Pro-100. It wasn't until I was filling out the paperwork for a rebate that it dawned on me. Then it was head slap. Then kick myself for two hours wasted screwing around trying to get it to work.

All is well now. Even prints from Lightroom. Geez, what a dummy.

jeep_daddy Loc: Prescott AZ

alandg46 wrote:

I solved my problem. I made a dumbass error. I don't have a DVD/CD drive on this computer. I went off to Canon and downloaded drivers and software for a Pro-10. I have a Pro-100. It wasn't until I was filling out the paperwork for a rebate that it dawned on me. Then it was head slap. Then kick myself for two hours wasted screwing around trying to get it to work.

All is well now. Even prints from Lightroom. Geez, what a dummy.