Resqu2 Loc: SW Va

I was cleaning my 24-105L lens and noticed a scratch that you can hook your fingernail in. Only thing I can even think of was a brief bike ride without the cap on and a rock must of hit it. I took this lens on a biking trip and the cap was on 99 percent of the time along with the hood but that 1 percent got me I guess. Anyway this lens is covered till the middle of next month and I’m wondering if they would fix it? I don't think it could ever show up in a photo but not sure. What would you do? I really try to take care of my stuff and this bothers me plus if I ever have to sell it will ding the price just because it’s there. Sorry for the crappy iPhone photo.

If your not familiar with the plan it’s basically insurance through Canon to cover against accidental damage and I got it when I purchased the camera/lens kit.

(Download)

PhotoKurtz Loc: Carterville, IL

Call canon. If you paid for the insurance then check it out and let us know.

Resqu2 Loc: SW Va

Well I hit the Canon website and put in all my info/plan number and I’m shipping my lens to them today. Looks like it’s covered 100 percent except the shipping/insurance cost to get it there. They claim a 7 day turn around time, mine should be simple since it’s the very front glass.

AR Farm Gal Loc: Piggott, AR (NE AR)

In the summer of 2016, I handed off my 70D while we were trying to get some video of our new zipline. 30 minutes later, when I retrieved it, it was extremely hot. I turned it off and let it cool down, but the camera would no longer function. The main circuit board was replaced in the camera at no charge to me using the Care Pak warranty I had. It has functioned flawlessly since. I was pleasantly surprised!

MidnightManiac

I have been dealing with Canon for many years and have never had a problem. Last year sent back a camera for a warranty repair, no problem, the repair was done at no charge and returned to me in a few days. They actually called me to explain what had happen and what they did. All was fixed and today the camera still works as new...Their customer service is the best....

Resqu2 Loc: SW Va

Well this is going BAD already, Canon says my CarePak plan is invalid even though I sent them proof of purchase of the lens and the plan itself on Canon letterhead. The lens serial number matches up but they won’t budge. Says I will owe around $450 if they fix the lens. This is nuts and isn’t going to end well.