RonMe Loc: San Antonio

I added a post to UHH on 22 October about the shutter lockup issue I was having with my D750, so I thought I would post an update. As instructed by Nikon, I sent the camera in for a checkup, authorized the repair estimate, and received it back this afternoon. The invoice indicated that the shutter mechanism and rubber grip were replaced, the auto focus operation was adjusted, the firmware was upgraded, and various other things where checked. I have no idea why the grip was replaced because it looked fine to me. The total cost came out to be $283.51, which doesn't seem like a lot of money considering my initial investment, but when you consider the shutter count is only 37,139 I am pretty disappointed. When I called Nikon to ask why I had to pay for the shutter to be replaced in light of the on-going recall due to shutter-related issues, the Nikon guy (Angelo) said the shutter was replaced as it was causing the issue, but the issue was not related to those associated with the recall. I remember a somewhat similar conversation when I experienced issues with my D600 early on and Nikon said there wasn't a problem. Of course there was a problem and they eventually replaced the shutter. I've been a loyal Nikon customer since 1982, but I think I'm ready for a change, maybe to one of the Sony full frame cameras. I know that a complete change of systems is expensive, but to put it simply, I've lost confidence in Nikon. I will probably be struck dead by lightning for submitting this post, but I've come to expect more from Nikon.

jerryc41 Loc: Catskill Mts of NY

I can understand your frustration, but if the shutter mechanism went bad, it had to be replaced. Nikon had a recall for a specific shutter problem on the D750, but that wasn't the issue with your shutter. That seems like a reasonable price for all they did. A car might be recalled for a brake problem - sticking calipers. If you bring your car in with a defective caliper that isn't sticking, even though it's a caliber problem, it wouldn't be covered by the recall.

Sladecam Loc: Vancouver, BC

I certainly wouldn’t dispatch any lightning your way and am quite sympathetic to your issue. I recently sent in my D750 for the specific shutter problem/factory recall issue that’s been well documented on the 750. However, importantly, my copy of the D750 had never had a problem and has worked flawlessly in the two years I have had it. In fact, I was hesitant to send it in. I also only had about 10,000 shutter actuations. Nevertheless, I did and felt it was the prudent thing to do. Imagine my surprise when I also got that similar email asking me to approve a $699.99 repair estimate for what was described as “impact damage”. To cut a painfully long story short, after considerable discussion with two representatives (of Nikon Canada) they replaced the body with a brand new one. The circumstances of this episode were strange (someone at Nikon managed to burn the inside of the camera just below where the mirror rests) but I give them full credit for doing the right thing. I do have quite a bit of gear but nowhere like your level of longevity in commitment to the brand.
I remain very satisfied and committed to the brand.

rcdovala

I would reconsider any thoughts of switching to Sony. While their products are stellar performers, the same cannot be said about their repair services. From everything that I have read, Sony outsources their camera repairs. Reports on the internet suggest that the company Sony has chosen has some severe issues.