KEH Experiences?
Oct 18, 2017 08:47:15 #
Oct 18, 2017 08:49:15 #
jerryc41 wrote:
Don't worry about it. KEH is a good company. I sent my Nikon in for a recall. Two days after I got it back, I got a letter saying they had received it. I guess the clerical dept can't keep up with the service dept. : )
Ha! Ha! 😃
Oct 18, 2017 09:18:52 #
They can get backlogged because they seem to be very thorough. You would want this when you are buying from them, so you have to accept time it takes when you are selling to them. A few years ago on a business trip to Atlanta,I dropped in on them and was impressed with their organization and dedication.
Oct 18, 2017 09:33:02 #
Michaele wrote:
I just had my experience with KEH and it went like... (show quote)
Thankfully for their customers, KEH sells equipment widely acknowledged as conservatively rated.
Oct 18, 2017 12:01:03 #
Yankeepapa6
Loc: New York City
CHG_CANON wrote:
You've said it exactly: I know they must received hundreds of items weekly, if not daily. Sometimes, it can take a while ...
I think there may be a bigger problem. A company like FedX and UPS handle hundreds of thousands of packages a day.
Oct 18, 2017 12:18:30 #
Yankeepapa6 wrote:
I think there may be a bigger problem. A company like FedX and UPS handle hundreds of thousands of packages a day.
Not sure what you're getting at ... FedEx alone employs around 400,000. As I understand the typical role of a package delivery service, none of those 400,000 employees is involved in: opening packages, visually inspecting the contents, testing the contents on applicable equipment, completing assessment documentation, contacting the sellers with assessments, issuing payments or returning the equipment (a whole nother set of steps ...), releasing the accepted equipment into the for-sale inventory, etc etc ... As mentioned by another post, these very same employees may actually be out on the road gathering equipment rather than at the home office receiving packages.
But, maybe you know something else about the matter?
Oct 18, 2017 13:16:40 #
Yankeepapa6
Loc: New York City
CHG_CANON wrote:
Not sure what you're getting at ... FedEx alone em... (show quote)
Don't quite understand what you are trying to say. Do all observations have this effect on you??
Oct 18, 2017 16:30:01 #
I sold to them at an event at a local camera shop. They were professional & fair in what they paid. My option was to get an immediate check or a credit +15% at the shop it was held at. I took the check & ran with it. Bought a strobe set from B&H.
Oct 18, 2017 16:49:53 #
Bike guy wrote:
My previous experiences with KEH had been in purch... (show quote)
I bought two Panasonic Micro 4/3 lenses from them. Both are flawless. Painless transactions.
I tried to buy a Nikon F lens mount to Micro 4/3 mount adapter. They sent me a 4/3 format adapter (NOT MICRO). Someone didn't read the box. It was in a KEH ziplock bag labeled Nikon F lens mount to Micro 4/3 mount adapter... So, I called them and they immediately refunded my money. They did not want the adapter back... Anybody need a Nikon F lens to 4/3 camera mount adapter?
I haven't tried to sell anything to KEH. They aren't known for paying a lot for used gear. Individuals will pay more, but less than they would at KEH, B&H, Adorama... People sell to KEH for convenience.
Oct 18, 2017 17:34:04 #
I would guess this time of year, a lot of people are selling off excess or unused gear to support new purchases for themselves and others in the coming holiday season. Delays can be expected eveeywhere, I think. JEH has an excellent reputation. I got a very good used Nikon les from the once. Quite satisfied with them.
Oct 18, 2017 17:57:59 #
Bike guy wrote:
My previous experiences with KEH had been in purch... (show quote)
I have been very happy with them. I sold all of my Nikon gear to them years ago and they paid me a fair price for it. I sent three Fujifilm lenses to them a few weeks ago, and when they paid me they gave me an additional $50 for the condition they were in. Great company.
Oct 18, 2017 19:12:25 #
I have never had an issue with KEH. A few years ago sold off some Nikon gear through them. The price was OK with me, done deal. Have purchased lenses from them, recently a Canon L glass lens, listed as ex. Lens was like new when I received it and the price was fair, delivery was timely.
Oct 18, 2017 23:20:36 #
I've always been pleased with KEH and would deal with them again. Best of luck.
Oct 19, 2017 00:38:10 #
Michaele wrote:
I just had my experience with KEH and it went like... (show quote)
I don't understand why you not recommending KEH. You wanted to sell them your used gear. They offered you a price that was not enough for you, and you asked them to return your stuff. I assume that KEH returned the gear. So whats your problem? It seems to me that KEH did things in a proper businesslike fashion. They are in business to make a profit. It was their decision that they could not make a profit and meet your price. Sometimes thats how things go.
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