Tokina service
Oct 5, 2017 18:29:38 #
I want to commend Tokina service for their rapid turn-around on my 24-70 2.8 lens. It began showing focusing problems and I contacted the company. They told me there was nothing I could do to resolve the issue so I sent it in. There was a two day turnaround at the service center from the time it arrived there to the time it shipped back to me. The lens spent more time in transit than in the shop. This is amazing service and I want to give them credit. I own the Tokina 24-70 f2.8 and the 70-200 f4 full frame lenses and the 14-20 f2 DX lens. I have been uniformly pleased with the sharpness and overall image quality of their lenses. I have absolutely no affiliation with Tokina, other than owning some of their lenses, but I have been impressed with their lenses, and now with their service and I wanted to share the experience with fellow hoggers.
Oct 5, 2017 18:38:24 #
Oct 5, 2017 19:05:13 #
Oct 5, 2017 19:19:15 #
Glad to hear it as I have one Tokina that I hope never needs their fine service.
Oct 6, 2017 07:56:22 #
Oct 6, 2017 21:38:31 #
It musta been slow time at the old Tokina shop when you sent it in - -
I had an older Tokina 12-24 Mk-1 that just STOPPED working with ANY of my cameras
7D Mk-1 and 80D. I sent it in to the Huntington Beach CA repair facility for a flat $150 refurb fee - - on 12 April 2017.
After zero info, I called them 6 weeks later. They said "Hmmm - - shoulda been done weeks ago"
They said the lube on the iris blades gunks up after a time and needs to be cleaned and re-lubed.
I guess that may be OK - - as I've had the lens since 2005 (but would think a dry graphite lube would never deteriorate ??)
To which I agreed. They DID get right on it, and it was shipped back on 2 June 2017.
-
But - - in the end - - I still have my repaired Tokina 12-24 IF DX f/4 for far less than I could have purchased a replacement - - which remains my go-to wide angle.
I had an older Tokina 12-24 Mk-1 that just STOPPED working with ANY of my cameras
7D Mk-1 and 80D. I sent it in to the Huntington Beach CA repair facility for a flat $150 refurb fee - - on 12 April 2017.
After zero info, I called them 6 weeks later. They said "Hmmm - - shoulda been done weeks ago"
They said the lube on the iris blades gunks up after a time and needs to be cleaned and re-lubed.
I guess that may be OK - - as I've had the lens since 2005 (but would think a dry graphite lube would never deteriorate ??)
To which I agreed. They DID get right on it, and it was shipped back on 2 June 2017.
-
But - - in the end - - I still have my repaired Tokina 12-24 IF DX f/4 for far less than I could have purchased a replacement - - which remains my go-to wide angle.
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