Cheese

Does anyone know if it is possible to find out the number of shutter actuations for a 5D Mark IV? (I use a Windows OS). Many of the programs online, and in previous threads, do not work with the digic 6 processor. I also read that Canon introduced firmware limitations in its newest cameras so that the shutter actuation reading is not supported any more.

MT Shooter Loc: Montana

Send it to Canon, that's about the only way. Canon has always worked hard to keep their shutter counts secret.

Japakomom Loc: Originally from the Last Frontier

I have been able to get the shutter count for my 5div from the Shutter Count app from Dire studios. I have a Mac but they have a version for Windows too. It does cost a few bucks.

jerryc41 Loc: Catskill Mts of NY

Some links for Canon -

According to the list on their site, these are the Canon cameras supported for shutter count.
Canon EOS 1DS Mark II, Canon EOS 1DS Mark II, Canon EOS 5D, Canon EOS 60D, Canon EOS-1D, Canon EOS-1D Mark II, Canon EOS-1D Mark II N, Canon EOS-1Ds, Canon EOS-1Ds Mark II
“Shuttercount” app from Apple for Mac $1.99
http://www.direstudio.com/shuttercount
http://www.shutteractuations.com/canon-eos-camera-shutter-lifetime/
http://eosmsg.software.informer.com/download/
http://swainhart.org/how-to-find-the-shutter-count-on-a-canon-5d-mark-ii/

jeep_daddy Loc: Prescott AZ

That's the one I have. It costs $3.99 now.

Jakebrake Loc: Broomfield, Colorado

Yep, that's the program I use as well. Works on all of my bodies, and I use Windows 10.

boberic Loc: Quiet Corner, Connecticut. Ex long Islander

A rhetorical question. What is Canon so uptight about. Are they afraid of photographers knowing shutter counts?

Cheese

Thanks for the info. Their website says that for the 5D4 it only works for the Mac OS. http://www.direstudio.com/shuttercount/tech-specs/#cameras

I'm hoping the documentation on their web is out of date. I'll check with their tech support tomorrow.

Thanks again.

MidnightManiac

Purchased a used 5D a few months ago and wanted to know the shutter count as an FYI, the camera works fine. Tried a few of the programs suggested with no success. Emailed Canon and they said they would give me the shutter count at no charge BUT suggested a cleaning. Being a 12 year old Camera I agreed with the cleaning, which it probably needs because of its age. I have used Canon in New Jersey before for other bodies I have never had an issue. My camera arrived there yesterday, being the weekend I haven't heard anything yet. I can say their customer service is the best, they actually call you to discuss. As far as Canon being so secret about their shutter counts, that's a mystery to me.

Cheese

Do you also use it for the 5D4? According to their website http://www.direstudio.com/shuttercount/tech-specs/#cameras to us it on the 5D4 you ne d the Mac OS.

Cheese

When I checked with Canon, they said they could tell me the shutter count only as part of a $129 maintenance service. https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/canon-maintenance-service/!ut/p/z1/04_Sj9CPykssy0xPLMnMz0vMAfIjo8zifQM9LDw8nQ18DHyCnQwcA0xDXdydzfzNPMz0w8EKDHAARwP9KGL041EQhd_4cP0oNCuCLM0NHM1czDws_ZwMzHzN8SvwDDTFUBDmZAJUYOnibGzkBrIGqgCPKwpyQyMMMj3TAQ4v-5E!/#eosdigitalslr

Since my camera is less than 6 months old, I don't really think it needs this service.

Cheese

Thanks so much for posting all the links. The Dire Studio web site says it needs a Mac OS for the 5D4. I'll try and get in touch with them to see if they have a newer version for Windows. I already have eosmsg and eosinfo which I use for older bodies. They don't work with the 5D4.

The shutteractuations.com seemed to only list expected shutter counts for various models. I don't know if they can alctually read the count of a particular camera.

Thanks again for your help.

Cheese

Perhaps it helps them sell maintenance services if you have to send your camera in to get a shutter count.

Jakebrake Loc: Broomfield, Colorado

Please reread my post as well as my signature line and that will tell you what I use Dire Studios for.

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

Easy peasy! And our self appointed expert - a so called professional but simply a backwoods Nikon fanboy, MT Shooter doesn't know what he is talking about!

Try this software for Windows: http://www.eosmsg.com/

Yes, it comes from China - as do many good things (not all), but if you want a shutter count on a Canon camera this will do it accurately. It is not free, roughly $5 for each camera with unlimited use. Downloaded from the main site I have found it to be malware free (yes, I test downloads). It works just fine on my newly acquired EOS 80D and claims support for the 5DIV.

It seems that Dire studios also offers a solution that works.

I don't like to say this, but MT Shooter is out of his depth, and also integrity as a professional. He either doesn't know what he is talking about, or deliberately tells lies. Neither one of the two available options makes him a credible dealer to do business with. The saddest thing is that while he is knowledgeable on some things his over the top inaccurate blustery posts undermine his credibility on things that he does actually know about. The very worst kind of salesman, one that cannot be trusted.