Leicaflex Loc: Cymru

Glad you think they are outstanding.
I made an inquiry with them for a purchase of a piece of equipment and they completely ignored me.
Gave up in the end.

Sendai5355 Loc: On the banks of the Pedernales River, Texas

Kudos to B&H. Made a mistake in placing my order last month but they were kind enough to send me the extras at no additional cost and free shipping.

jerryc41 Loc: Catskill Mts of NY

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

B&H has excellent customer service, let's face it, customer service is what makes folks come back again and again regardless of the business.

MsLala Loc: Kingston, NY

B&H has always served my family and me well. If there was an issue they were quick to respond and act accordingly to ensure we were always satisfied and happy. As others have stated, without exceptional customer service any business is bound to suffer if not fail and B&H's customer service, for me, has always gone above and beyond what was expected. They are the company I turn to when in need of photography equipment. I live in NY, about 90 miles north of the city, and whether ordering through the internet or driving to their store I consider having to pay the taxes on my purchases well worth the price of the service I receive.

jcwood

Two more Pesos, I bought the 18-300 FF Nikon from B&H and used it a little over a month and regretted not going with 70-200 F2.8 so I contacted them about the "return" or exchange and they took the lens back and shipped me a new 70-200 even though the return period had been exceeded. I was very pleased with the way the transaction was handled. I have subsequently bought the 24-70 2.8 and I don't know how many "gadgets". I'm a loyal customer for life because I was treated well. Try that with 42nd or 47th or whatever the name is this week.

rehess Loc: South Bend, Indiana, USA

How did you contact them? By email?
Even good people make mistakes.
They certainly don't claim to be divine.
Please give them some grace.

henryp Loc: New York, NY

Thank you. We're glad you're so pleased and grateful you took the time to say so.

I am very sorry. It is uncharacteristic for a customer's question to go unanswered. It does happen from time to time that we do not receive a customer's email or the customer does not receive our reply. If the question is still pertinent please send it to me. I will either answer it or get an answer to it for you.

jmvaugh Loc: Albuquerque

So far I've had great service from B&H and UPS has been given us good service. The fact that B&H is closed Saturday for their religious observance is admirable, and I respect them for doing so.

dcampbell52 Loc: Clearwater Fl

I don't necessarily have a problem with UPS. I've had horror stories about them, FedEx and especially the USPS. Our postman is a government employee and acts like everyone in the world owes him. Even his "backup" guys that do his work the 30 or 40 days of vacation that he gets say that they constantly hear complaints. I had an Express mail package from B&H that was sent and it got to Tampa (30 miles away maybe) from New York in 3 days, then it took 6 days from Tampa to Clearwater then was delivered (finally) in my mailbox. UPS and FedEx make mistakes too but not as often as the USPS. And I HATE the deal where B&H, Adorama and others send something FedEx or UPS and then when it gets to Tampa the carrier drops it in the USPS mail rather than delivering it themselves. I've had 3 packages that made it to the post office (according to tracking) then the post office miss delivered it. I didn't know it until the tracking said delivered and I hadn't gotten it. One package was several hundred dollars worth of filters. Fortunately, the person that received it in error, realized after opening it that it belonged to me and re-mailed it. In fairness to B&H and Adorama, when I notified them, they were prepared to refill and ship the package again and fortunately it wasn't needed but that was NO THANKS to the post office. They just said that I needed to contact FedEx or UPS...and of course FedEx and UPS pointed (justifiably) at the post office. From now on, I pay the "expedited shipping" to keep it under one carrier.

BigSteve Loc: Pittsburgh,Pa. Area

Lot of excellent places online to buy stuff,B&H is only one of them not the only place as you folks seem to want to portray.

cambriaman Loc: Central CA Coast

I have found the USPS most economical for the mailings that I do. Our local office is staffed with friendly, helpful people as well!