george19

I thought I would buy a ring light to enhance my macro photography (24-85 D Nikkor zoom, and old 105 f4 Micro Nikkor) on both D200 and D810. Key issues were modest cost and adaptable to my lenses. I found a unit that fit the bill back in December, but by early March it was still on back order from B&H. I find a suitable replacement for just $20 more, and call late on a Monday afternoon to cancel the previous order and place a new one.

The woman was most accommodating...usually she just cancels orders, but since I knew exactly what I wanted, she could help. Unfortunately too late for Monday shipping, but we made the Tuesday drop and by Wednesday evening it was in my hands.

I open the box and play around with the adapters, and the 72mm one is just too loose on the zoom. The 52mm fit fine on the 105. I send a quick e-mail, and get a response Thursday morning...send us something that shows it is bad. Well, it was looking to storm so I decided to leave work early that day, but on my way out I asked a coworker if he had a pair of dial calipers. He did...with digital readout.

Got home and took two quick pictures with my phone, one showing the OD of the adapter, the other the ID of the filter threads on the lens...trivial overlap, insufficient to retain the flash...and sent them off to the importer.

Yup, he said...defective part, will get you a new one in the mail no later than Monday. He got it in the mail that night, and in my hands Friday evening...all in less than a week.

Oh...and the ring light is kinda fun.

mackphotos Loc: Washington, DC

Good to hear have fun with your new toys

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

Glad it worked, but a great accolade for the quality of B&H quality of service. Enjoy the ring light!

george19

Actually a combination of great service from both BH and the importer.

jerryc41 Loc: Catskill Mts of NY

burkphoto Loc: High Point, NC

Priceless customer good will!