Peterff wrote:
Wait a minute! Our local postie is a great guy and totally reliable. I chased up the street to give him a tip at Christmas and at first he tried to refuse it, then said there was no need, and then got embarrassed. He said "You don't need to do that." I said "No, I don't, but I want to." He took it, and it may have made his day. I wish I had caught his smile on camera.
I was only addressing three rare successive messed up Priority Mail shipments, and I do say rare. I was trying to tell the author of the OP that it can happen even with good suppliers. Because there are so few customers with such an experience, a vendor (unlike a government agency where employees are usually bound by strict rules) will often go extra lengths to make good.
I do like seeing the accounts from all the average users who never had a problem. It is one reason why I decided to play the odds and go back to USPS. Oh, the middle aged career clerk who could not explain why it took ten days to move between two major point-to-point postal centers also smiled when he said he never uses USPS for the parcels he sends. He is also a really great guy and totally reliable, though he is probably a bit biased.