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B200 error on Pixma Pro9500 Mark II
Mar 4, 2017 09:44:47   #
Mike Adams Loc: Connecticut
 
I have received this error plus the 10-flash orange light, and looking on-line it seems it is likely a print head problem. However, I am unable to contact Canon (for a week the phone line always gives a 'closed' message, no replies to emails over the same period) so I am hoping someone on this site might have an insight towards resolving the problem. Unplugging makes no difference and I am unable to access the print head. I have looked at multiple 'solutions' online with no luck. The B200 is an error seen on many Canon models but the 9500 is different from most in that the printhead is a separate device and can only be removed if it moves to the center, which is is not doing. Even if successful, since I cannot reach Canon, I have no way of arranging a return. One site did suggest that I would probably have to take it to an authorized repair center, but the closest is 70 miles away! Many thanks

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Mar 5, 2017 13:57:16   #
jeep_daddy Loc: Prescott AZ
 
By now that printer has to be way out of warranty, so if I were you I'd look for a new or used Pro 100. They are wireless, which is great, and print the same quality and sized prints as the Pro 9500. I got my Pro-100 for $100. I know you'd spend more than that fixing your Pro-9500

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Apr 30, 2017 13:35:57   #
nikonbrain Loc: Crystal River Florida
 
I have a pixma pro 9ooo to access the head for removal .You need to plug the machine in and when hear the head travel pull the plug .The head should have unlocked and somewhere in the middle...at least it does on the 9000.My main printer is a Canon iPF 8300 a 44 " printer and I do The same on it .On the large printer you can also enter a service mode by holding down Two buttons and turn it on .The 9500 may have a similar service mode .

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Apr 30, 2017 13:42:03   #
MACT Loc: Connecticut
 
nikonbrain wrote:
I have a pixma pro 9ooo to access the head for removal .You need to plug the machine in and when hear the head travel pull the plug .The head should have unlocked and somewhere in the middle...at least it does on the 9000.My main printer is a Canon iPF 8300 a 44 " printer and I do The same on it .On the large printer you can also enter a service mode by holding down Two buttons and turn it on .The 9500 may have a similar service mode .


My problem is that the head didn't move under any conditions. As I stated earlier, Canon tech support spent an hour trying everything with no success.

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Apr 30, 2017 14:12:19   #
nikonbrain Loc: Crystal River Florida
 
Sorry, I continued to look online ,there is a two button access service mode for your printer some people have different experiences with with using though.... Seems most want to reset the used ink pads .I would try that route of service mode. On my printer in service mode it gives you a list of the errors ..a start anyways..I will continue to try and find what your b200 error code is..

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Apr 30, 2017 14:26:39   #
nikonbrain Loc: Crystal River Florida
 
B200 error is print head problem ,found an article online..unplug both power and USB cable with printer off wait 2 minutes plug power In lift. Access lid, head should begin to move unplug power you should be able to remove head ...some said removing head and cartridges and reinstalled fixed problem...

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Sep 20, 2021 15:13:34   #
mannyfresh79 Loc: Dallas
 
Mike Adams wrote:
I have received this error plus the 10-flash orange light, and looking on-line it seems it is likely a print head problem. However, I am unable to contact Canon (for a week the phone line always gives a 'closed' message, no replies to emails over the same period) so I am hoping someone on this site might have an insight towards resolving the problem. Unplugging makes no difference and I am unable to access the print head. I have looked at multiple 'solutions' online with no luck. The B200 is an error seen on many Canon models but the 9500 is different from most in that the printhead is a separate device and can only be removed if it moves to the center, which is is not doing. Even if successful, since I cannot reach Canon, I have no way of arranging a return. One site did suggest that I would probably have to take it to an authorized repair center, but the closest is 70 miles away! Many thanks
I have received this error plus the 10-flash orang... (show quote)


Hi Mike... I'm having the same issue now in 2021... did you ever find a solution? I can't get the print head to move to the center and resetting it hasn't done anything. I'm looking at buying another printer - likely an Epson EcoTank.

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Sep 22, 2021 11:16:55   #
mannyfresh79 Loc: Dallas
 
I tried the solutions listed here and none of them worked. Another message board user mentioned he took his printer apart to access the print head and listed a service manual. Basically that's what I had to do. So if you like to tinker and don't want to waste money on a new printer when this one can be serviced by yourself, search for the service manual that shows which screws to remove. Open it up and remove the cartridges and print head. Soak the printhead in solution with windex, iso proply alcohol, and distilled water - tons of information available on this online. Let is soak for 12-24 hours. Let it dry for 12-24 hours. Be sure it's completely dry before placing back. Viola! Now... someone buy me a beer!

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