Lightroom DOA?
Jan 27, 2017 10:25:48 #
AZNikon
Loc: Mesa, AZ
My Windows 10 computer is running just fine on every other application but with Lightroom 6.8, not so much. I select a photo from the Library grid view, select develop, then get the spinning blue wheel and the (Not Responding) message. On rare occasions, I am able to edit one, two or even three photos before it reverts to this behavior. I almost get the impression that something is running in the background like maybe a "sync" but I can't find any evidence. I don't believe Adobe has phone support, the one number I did have has been disconnected with referral to the website. Does anyone have any ideas?
Jan 27, 2017 10:34:53 #
When it's acting up like that ... try right-clicking in the task bar area and open the task manager.
From within the "Process" tab look at the "CPU" section (or click on the cpu) it may give you a clue to what's being used the most.
From within the "Process" tab look at the "CPU" section (or click on the cpu) it may give you a clue to what's being used the most.
Jan 27, 2017 10:39:53 #
Go Apple and your problem will go away. I switched and never looked back. Never realized what I was missing till I switched to my Apple MacBook Pro
bobbennett wrote:
My Windows 10 computer is running just fine on eve... (show quote)
Jan 27, 2017 10:46:19 #
PixelStan77 wrote:
Go Apple and your problem will go away. I switched and never looked back. Never realized what I was missing till I switched to my Apple MacBook Pro
Wow that was a big help? Maybe your not aware not everyone wants to use or wants Apple I sure don't so you see your type of non help is what it is non help.
Jan 27, 2017 10:51:42 #
Check to see if you have a graphics card selected in preferences. If it is selected turn it off and close Lightroom. Reopen light room and check to see if it works after you shut off the graphics card. I've had something similar happen to me and my Graphics card was on their approved list so what I did was turn the graphics card off, closed Lightroom, reopened and turned it back on again and it worked fine and has been working ever since.
Jan 27, 2017 10:58:10 #
My best guess is that something is also running that is consuming gobs of processor resources. Memory is also very important and you should have at least 16GB of it to run the latest Lr, at least in my opinion. I am using an iMac with 32GB. Your internal hard drive is also a potential suspect. How full, and what type is it. Launching Lr on an SSD is ideal if you can accomplish it. Finally, make sure that, if using Ps, the scratch disk is something other that the C; drive, if this is possible on your system. Finally, how old is your system, what processor does it use and do you have a separate graphics card. All of these things effect performance so if you system originally came with Windows 7, it may be that Windows itself is hoging too many resources. Best of luck.
Jan 27, 2017 11:47:53 #
Go to EDIT>Preferences>File Handling (tab). In the 'Camera Raw Cache Settings' section, change Maximum Size to 40.0 GB.
Then change to the Performance tab. If the box beside 'Use Graphics Processor' is checked, uncheck it. Then click either 'OK' or 'Restart Lightroom'.
As mentioned earlier, 16GB (or more) of RAM would be a good idea.
Then change to the Performance tab. If the box beside 'Use Graphics Processor' is checked, uncheck it. Then click either 'OK' or 'Restart Lightroom'.
As mentioned earlier, 16GB (or more) of RAM would be a good idea.
Jan 27, 2017 13:21:09 #
bobbennett wrote:
My Windows 10 computer is running just fine on eve... (show quote)
How much RAM is running in your system? Open Task Manager, click on the Performance tab and see how much RAM you have and what the utilization percentage is. If you have less than 16 Gb of memory, a lot of programs are going to run slowly.
Check www.crucial.com to see what the maximum capacity of your current system is and upgrade to that. There's an online scanner that will query your BIOS and identify what memory is currently installed.
Adobe has phone support but this is obviously a system OS issue, not an Application problem.
Jan 28, 2017 06:35:27 #
PixelStan77 wrote:
Go Apple and your problem will go away. I switched and never looked back. Never realized what I was missing till I switched to my Apple MacBook Pro
Doubt that, My PC will run rings around any mac out there, and to compare it... I went to Apple and it would have cost me $12,000 to replace my current PC for $3,500... comparing apples to apple so to speak.
Jan 28, 2017 06:41:58 #
I had pretty much the same problem with LR running extremely slow. I recently upgraded my computer and went with a 1TB SSD drive and the problem went away. Oh, and I also only have 8G of RAM. I am running Windows 10 Pro as an operating system. Hope this helps.
Jan 28, 2017 11:47:00 #
Uninstall LR and then reinstall it. After uninstalling it, shut down the computer, restart it, then reinstall LR.
Jan 28, 2017 12:03:42 #
AZNikon
Loc: Mesa, AZ
bobbennett wrote:
My Windows 10 computer is running just fine on eve... (show quote)
Okay, here's the final chapter. I had recently accepted an update from AMD and part of that update must have been checking that magic box in LR preferences. I could not "uncheck" the box. When I tried, the box turned blue, the check remained and the "Not Responding" message was activated. Luckily I subscribe to Microsoft's Assure program and was able to get it fixed. They did this by booting me up in "safe mode". The box was unchecked by default when I went to preferences, so I just clicked OK. We rebooted and the box was still unchecked and ran fine when I tested a couple of photos. I asked the tech to do a "tune up" while in my system and she did (lots of temp files, etc.). I checked my RAM and I have 10 GB which I will upgrade to 16 on my next machine which will be later this year. Thank you to all who responded, Bob
Jan 28, 2017 18:22:10 #
rfmaude41
Loc: Lancaster, Texas (DFW area)
bobbennett wrote:
Okay, here's the final chapter. I had recently acc... (show quote)
RAM is cheap nowadays, go for 32GB.
Jan 29, 2017 06:13:03 #
bobbennett wrote:
.......the box was still unchecked and ran fine when I tested a couple of photos......
.If you find it still runs slow towards the end of a long edit, think about increasing the size of the Camera Raw Cache, as I described above.
Jan 29, 2017 07:06:53 #
AZNikon
Loc: Mesa, AZ
R.G. wrote: .
If you find it still runs slow towards the end of a long edit, think about increasing the size of the Camera Raw Cache, as I described above.
.If you find it still runs slow towards the end of a long edit, think about increasing the size of the Camera Raw Cache, as I described above.
I should have mentioned, that change was the first one I did and it went without a hitch! Thanks for the tip!
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