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Monitor and computer not communicating - Can you help me figure out why?
Nov 16, 2016 08:05:55   #
SusanFromVermont Loc: Southwest corner of Vermont
 
Yesterday I moved my tower to a different spot. Had to disconnect some cords to re-rout them. Now the computer is coming on, but the monitor is not receiving any signal from it. Monitor OK - it comes on and exhibits the Dell logo.

There is only one connector between the monitor and computer - the one with white plugs on each end - and that one is connected on the computer to the white receptor.

That leaves the possibility that I did not connect the phone line or ethernet cable into the right receptor on the router. That would interfere with the computer receiving information, so it would not have anything to transmit.

Suggestions appreciated!

Susan

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Nov 16, 2016 08:13:10   #
jerryc41 Loc: Catskill Mts of NY
 
SusanFromVermont wrote:
Yesterday I moved my tower to a different spot. Had to disconnect some cords to re-rout them. Now the computer is coming on, but the monitor is not receiving any signal from it. Monitor OK - it comes on and exhibits the Dell logo.

There is only one connector between the monitor and computer - the one with white plugs on each end - and that one is connected on the computer to the white receptor.

That leaves the possibility that I did not connect the phone line or ethernet cable into the right receptor on the router. That would interfere with the computer receiving information, so it would not have anything to transmit.

Suggestions appreciated!

Susan
Yesterday I moved my tower to a different spot. H... (show quote)


I've had that happen a few times, but I have two computers hooked up to one monitor with a KVM switch. Even when only one computer was running, sometimes the monitor would remain in Power Save mode. My first suggestion would be to try a different cable. It sounds like you're using a DVI. Do you have a VGA cable? If it's a newer monitor, it will have an HDMI port, but your computer might not have an HDMI connection. I doubt the router would have anything to do with the problem.

Make sure the connections on the computer, cable, and monitor are clean - rubbing alcohol - and completely connected. You've probably tried rebooting the computer.

These things are great for labeling wires. I use my printer to print on mailing labels and cut them to fit onto the plastic.

https://smile.amazon.com/gp/product/B0153CAU2M/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1

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Nov 16, 2016 08:31:00   #
Mundj Loc: Richmond TX
 
I would suspect the cable or the mating connections. The router is not required for computer to monitor communications. Inspect the pins and sockets, if you do not see any issues such as bent pins or broken and stuck pins in monitor or PC connectors try a new cable. If that does not work a trip to a computer repair shop may be warranted.

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Nov 16, 2016 09:09:16   #
Clip
 
First turn off the monitor. Pushing the on off button on the monitor doesn't totally disconnect the power. Unplug the power cord that goes to the monitor then plug it back in. That may fix your problem. If this doesn't work:

Most Dell monitors have additional buttons to the left or above the power button. If they are above the power button, push the button just above the power button and it should display choices on the screen to the left. Select the button adjacent to the Menu icon and another menu appears. You want to go to input source and select the correct input. If the cable has identical connectors on both ends, it is probably DVI-D.

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Nov 16, 2016 09:47:17   #
SusanFromVermont Loc: Southwest corner of Vermont
 
My problem is now solved! I took the cover off the computer to see if anything had come loose. Then I saw that the video card was on a different receptacle! Moved the plug, and now I am back in business...

That's what happens when you use color coding without thinking about it. I thought because the receptacle was white and the plug was white, they were a match! Usually that would be true, I guess, but in this case it was not.

I actually had to replace that video card a while back, which is why I knew which card it was.

Thanks for the suggestions, all good. It is hard to compensate for another person's confusion!!!

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Nov 16, 2016 11:16:44   #
jerryc41 Loc: Catskill Mts of NY
 
SusanFromVermont wrote:
My problem is now solved! I took the cover off the computer to see if anything had come loose. Then I saw that the video card was on a different receptacle! Moved the plug, and now I am back in business...

That's what happens when you use color coding without thinking about it. I thought because the receptacle was white and the plug was white, they were a match! Usually that would be true, I guess, but in this case it was not.

I actually had to replace that video card a while back, which is why I knew which card it was.

Thanks for the suggestions, all good. It is hard to compensate for another person's confusion!!!
My problem is now solved! I took the cover off th... (show quote)


Excellent!

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Nov 16, 2016 18:49:03   #
SusanFromVermont Loc: Southwest corner of Vermont
 
jerryc41 wrote:
Excellent!


Thanks Jerry! Kind of embarrassing to make such a mistake... But it isn't the first or the last time, so I won't dwell on it.

Those tags you suggested sound like a good idea, thanks for suggesting them. Now how can I mark the receptors?...

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