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Great Microsoft Support
Oct 29, 2016 11:09:57 #
I had a 2008 Dell desktop repaired in Sept, and Win 10 installed. I didn't get a key, but he said if I ever needed one to call. Today I got a window from MS telling me that I had to activate Win10. I found the Key with a keyfinder, but MS didn't accept it - "could not connect to your organization's network." I called the shop, and naturally, they wanted me to bring it in and leave it. Eventually, I found a way to do a chat with MS. In about ten minutes, he was able to activate Windows. He did a search for the key and found the same number that I already had. He said it would now be a good number to use. As he took control of my computer, it was funny watching him go from window to window doing things.
Oct 30, 2016 07:35:17 #
Unfortunately, the windows popped up again this morning telling me that my Windows 10 license is about to expire. I guess I'll have to do another Chat.
Oct 30, 2016 10:07:34 #
Way to go Jerry!! I've used MS support chat several times and have been delighted with the excellent customer service. I'm always bewildered by the categorical negatives posted about Microsoft. Thanks for posting a "good experience".
Mark
Mark
jerryc41 wrote:
I had a 2008 Dell desktop repaired in Sept, and Wi... (show quote)
Oct 30, 2016 10:46:39 #
markngolf wrote:
Way to go Jerry!! I've used MS support chat several times and have been delighted with the excellent customer service. I'm always bewildered by the categorical negatives posted about Microsoft. Thanks for posting a "good experience".
Mark
Mark
If you look at my post above, you'll see that the tech's solution yesterday didn't work. I'm still getting the pop-up telling me that Windows is about to expire.
Oct 30, 2016 10:54:32 #
Thanks. I guess I missed that. Hopefully another chat will fix it.
Mark
Mark
jerryc41 wrote:
If you look at my post above, you'll see that the tech's solution yesterday didn't work. I'm still getting the pop-up telling me that Windows is about to expire.
Oct 30, 2016 11:38:47 #
markngolf wrote:
Thanks. I guess I missed that. Hopefully another chat will fix it.
Mark
Mark
Yes, and then that Nigerian prince will send me my money.
Oct 30, 2016 15:34:17 #
Maybe you should have let the man who calls from Windows support with the accent help you. You've probably had a couple of calls from him.
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Oct 30, 2016 17:52:03 #
I don't phone. I "chat" for some of those same reasons. I have no problems with support personnel. I'm courteous & respectful and usually receive the same as well as a resolve of the issue. Everyone has an accent. LOL
Mark
Mark
ayersrl wrote:
Maybe you should have let the man who calls from Windows support with the accent help you. You've probably had a couple of calls from him.
Oct 31, 2016 07:52:15 #
ayersrl wrote:
Maybe you should have let the man who calls from Windows support with the accent help you. You've probably had a couple of calls from him.
But I'm sure he'd need my credit card number first.
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