abc1234 Loc: Elk Grove Village, Illinois

I brought my new 80D and 18-200 lens into a factory-authorized repair service to check the focus between the two. They found the camera needed adjustment but could not do so. They have to return it to Canon because of an unspecified problem due to manufacture or design and cannot be fixed in the field.

I do not know how widespread the problem is and found nothing with Google. The repair service said that between shipping and the repair time, I should expect to be without the body for a month.

Comments anyone? Please, no snide comments from users of other brands. I will have them removed.

Architect1776 Loc: In my mind

As a Canon owner I can comment. This is a new very sophisticated camera and there possibly is a firmware issue not caught until now. Or possibly a manufacturing defect and you are the lucky recipient of that camera.
I had a new model F-1 that had a problem right at first. They fixed it and it took about a month and it worked perfectly ever since until I sold it for an EOS A2.
So things happen and does so with cars too (ever hear of a recall?) and they cost 30-60 times more than the camera. It is sad this happened to you but I am sure Canon will make things right with a fix or a new camera.
Good luck and happy shooting when you get it back.

abc1234 Loc: Elk Grove Village, Illinois

Thank you for your response. It is not a firmware problem. My contact seemed to think a part was faulty and has to be replaced. It seems that Canon knows of the problem. They will remedy the problem without cost to me other than being without the body for a month.

Gifted One Loc: S. E. Idaho

I have had issues with two bodies. One a rebel that need the board replaced. The other a 60D that had shutter issues. Both were out of warranty. Both times Canon conceded that there was an on going issues and stood behind the product when they could have skated. The 60 went back to Japan. Both were special handled. I am the guy that would shoot most anything but it's hard to go any place else when it's so attractive at Canon.

J. R.

CHG_CANON Loc: the Windy City

If they know about it, too bad it will take a month. Make sure you keep all the paperwork.

SharpShooter Loc: NorCal

If it was within 15 days if receiving the camera you could have simply returned it and gotten another.
For those that can qualify for CPS at the correct level(not sure which level) you can get a loaner from CPS, anytime your camera is in for repair of more than a few days or sometimes have the repair done in 24-48 hours with overnight. It's one of the reasons to be a Canon user!!
Be glad it wasn't #2, you'd still be waiting for a call-back!!!!! :lol: :lol:
SS

mwsilvers Loc: Central New Jersey

The problem you describe does sound unusual. Did you try a different lens on the body to determine if the problem was the lens or the body? Did you attempt to micro adjust the lens yourself first? Did they tell you this problem existed for every lens they attached, or did they run a diagnostic which produced an error message?

I'm also a little confused. You live in Illinois. Where did you actually bring your camera for authorized factory service? There are only four Canon service centers in the entire country. One in New Jersey, one in California, one in Virginia, and the headquarters location in Long Island New York. Each of those locations are fully equipped to completely disassemble your camera and replace any part that needs replacing. The turnaround time at a Canon service center is generally a week or less. Unless none of the service centers have this critical part and are waiting for a delivery of it from Japan, I can't understand why this issue would take that long to resolve.

Was this by any chance a grey market purchase and you actually are receiving warranty service from a non-Canon authorized repair facility? If not, what you are telling us doesn't sound right. I'm not aware of Canon using any 3rd party vendors for factory authorized service for EOS DSLRs. I do know that there are some camera repair facilities who claim to be authorized service centers but after close inspection of their sites they avoid actually saying that. I also assume there will be no cost for this repair.

And by the way, as you probably know, you can't have comments from other people removed just because you don't like them, or for any other reason for that matter.

mwsilvers Loc: Central New Jersey

Out of curiosity who actually sent your 60D back to Japan as a result of a shutter issue? Which repair facility did you use? The one closest to you is in Costa Mesa California and they can disassemble and rebuild an entire camera. The idea that your camera was sent back to Japan for anything, especially something as straightforward as a shutter issue, seems rather unusual to say the least.

markngolf Loc: Bridgewater, NJ

As others have mentioned, this entire episode and repair sounds strange. I live 40 miles from one of Canon's Service Centers (NJ). It's hard to understand why it would be sent to Japan?? Canon's service is fantastic! They certainly stand behind their products.

Mark

[quote=abc1234]I brought my new 80D and 18-200 lens into a factory-authorized repair service

mwsilvers Loc: Central New Jersey

[quote=markngolf]As others have mentioned, this entire episode and repair sounds strange. I live 40 miles from one of Canon's Service Centers (NJ). It's hard to understand why it would be sent to Japan?? Canon's service is fantastic! They certainly stand behind their products.

Mark



Two different people. The OP doesn't say his camera went to Japan. That was someone else who had difficulties with the shutter in their 60D. I find it hard to believe Canon USA would send anything back to Japan for repair, much less a mid level 60D body for a shutter problem. If anything, they would replace it with a refurbished one first, especially since the camera in question was out of warranty. There is more to that story.

As far as the OP and his 80D/200mm lens issue, I find that equally confusing since he seems to indicate taking his camera to a local authorized repair center somewhere near Illinois. As far as I know Canon does not have any other repair centers than the four I listed in my earlier post. I wonder if he took it to an authorized dealer who does minor adjustments and sensor cleanings, etc., and they in turn sent it to a Canon repair center.

markngolf Loc: Bridgewater, NJ

That sounds plausible. Good insight.
Mark

bobhoffman63

I purchased a Canon Elph S400 and shot thousands of construction photos. After about 5 years, my sensor quit working. Canon replaced it at no charge-it only cost me shipping. Needless to say, I am a Canon user for life! I'm sure Canon will make it right with you. Good Luck.

amfoto1 Loc: San Jose, Calif. USA

It sounds to me like it might have been a gray market item, so needed to be shipped to the country of origin for repair.

Canon factory service in the U.S. rarely takes longer than a week... maybe two including shipping time.

I have not heard of any "issues" with 80D... but it's a very new model with a new and unique AF system. So, anything is possible.

mwsilvers Loc: Central New Jersey

That was my assumption as well, but the OP has yet to get back to us.