PSE 14 doesn't like update
May 1, 2016 11:51:30 #
I have used PSE 11 for a couple of years without one issue. Bought PSE 14 couple of months ago on DVD. Installed. Cranked it up and got a popup offering ACR 9.5 update. Installed update, did a little PP and quit. Next time I attempted to start up I got the welcome screen and when I selected editor it crashed. Since then I have reinstalled this package three times, and so long as I do not update everything seems fine. With update installed everytime I quit I must reboot computer to make it work. Adobe does not respond to my requests. Toshiba laptop/Windows 10 64 bit all updates current. Malwarebytes finds no problems. Antivirus ditto. Any ideas?? :( PS Selecting editor through organizer gives the same results.
May 1, 2016 13:07:06 #
tropics68 wrote:
I have used PSE 11 for a couple of years without o... (show quote)
I use both, on an iMac, without problem.
May 1, 2016 16:22:10 #
May 1, 2016 16:32:06 #
nicksr1125 wrote:
Have you tried uninstalling PSE & doing a clean install?
All three times. I am now installing it again after uninstalling it only there won't be any updatin'. :lol:
May 2, 2016 10:17:55 #
tropics68 wrote:
All three times. I am now installing it again after uninstalling it only there won't be any updatin'. :lol:
I installed it in January of this year on my Toshiba laptop and I have no problems with PSE14 at all. Perhaps you have some other issue with your computer? It really is a wonderful and better than PSE11!
Now my laptop has a i7 CPU 16GB of ram, a fast video card 750Gb memory.
May 2, 2016 13:36:35 #
I ran into a similar problem when I installed PSE 14 on my laptop. My issue came down to Adobe not using the latest Microsoft Visual C++ Runtime Library. I suggest you google "PSE 14 runtime error" where you'll find plenty of info. Lastly, when I installed the runtime library as suggested, I still had the issue. So, I copied the msvcr80.dll and msvcr100.dll files into the c: program file\adobe\photoshop elements 14 folder so the PSE executable could find them. Worked like a champ. BTW, this is a known issue.
May 5, 2016 10:27:18 #
47greyfox wrote:
I ran into a similar problem when I installed PSE ... (show quote)
Thanks I will give it a try.
May 10, 2016 11:08:22 #
47greyfox wrote:
I ran into a similar problem when I installed PSE ... (show quote)
Sorry I did not reply sooner but I was making sure it worked. So far so good. Thanks
May 10, 2016 14:36:43 #
tropics68 wrote:
Sorry I did not reply sooner but I was making sure it worked. So far so good. Thanks
:thumbup:
May 11, 2016 09:23:14 #
tropics68 wrote:
I have used PSE 11 for a couple of years without o... (show quote)
I upgraded from 11 to 14 and have had no issues on my Dell laptop. Both seem to work fine. I do have one issue though with 14...when I click on Help/update, nothing happens. It just sits there and looks at me. So I don't have any way to check for updates.
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