Exemplary customer service from Helen Oster at Adorama
Mar 12, 2016 13:16:10 #
It is a little off subject but when i see awesome aircraft I get the urge to re-up !! They keep turning me down !! They say I am to old !! I guess 80 is pushing the envelope a little !!!
Mar 12, 2016 13:50:46 #
I spend over 20 years in a customer service background.
It seems to be one of the things that has been lost in many of today's business models.
I always felt that, "A satisfied Customer is the Best & Most Cost-Effective Advertising Any Business Can Afford."
It seems to be one of the things that has been lost in many of today's business models.
I always felt that, "A satisfied Customer is the Best & Most Cost-Effective Advertising Any Business Can Afford."
Mar 12, 2016 14:11:21 #
jerryc41 wrote:
Yes, Helen has been helpful here many times. She has a colleague, who's name escapes me, who has also helped me.
That would be Libby, over at AdoramaPix - libby@adoramapix.com
Mar 12, 2016 14:15:33 #
INshooter wrote:
Good idea! But my first thought was "Why would Adorama send out a smuged lens with no warranty card like that in the first place?"
Point well taken, which is why I was so upset. I am grateful to have the issue resolved so beautifully.
Mar 12, 2016 14:17:23 #
BBurns wrote:
I spend over 20 years in a customer service background.
It seems to be one of the things that has been lost in many of today's business models.
I always felt that, "A satisfied Customer is the Best & Most Cost-Effective Advertising Any Business Can Afford."
It seems to be one of the things that has been lost in many of today's business models.
I always felt that, "A satisfied Customer is the Best & Most Cost-Effective Advertising Any Business Can Afford."
:thumbup:
Mar 12, 2016 14:32:49 #
INshooter wrote:
Simple. It could have been a counter demo or a customer return that was hastily reboxed and put in the wrong place. ..... "Why would Adorama send out a smuged lens with no warranty card like that in the first place?"
The order picker would not know the difference and thinking it is new stock, sends it out to a customer, compounding the error.
This happened more than most people realize.
Mar 12, 2016 15:41:43 #
rpavich wrote:
Glad to hear it!
Helen is the best.
She's the Terminator of customer service.
Helen is the best.
She's the Terminator of customer service.
I will second that. Helen is a VALUED asset here! (And so is Henry & B&H!)
Mar 13, 2016 15:04:18 #
If Adorama was in the UK with that kind of service and their prices and special offers they would wipe up the camera market in this country.
Mar 13, 2016 15:11:35 #
Just wanted to say 'thank you' - particularly to Jennifer for her initial post; but also for all the very kind comments from all the 'hogs'.
However, I do want to stress that this speedy turnaround was very much a team effort.
However, I do want to stress that this speedy turnaround was very much a team effort.
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