Dam is it just me?
Oct 7, 2015 17:21:19 #
When I call and place a order I do not like it when I have to press a # to talk to so and so, I do not know my parties extension so why do they ask?
I do not like it when I have to press this number and this number and this number just to be put on hold for over 15 min. and find that I need to talk to someone else and put on hold for another 15 min.
I will reach a point to where I will say FORGET IT and order it from some one else or just drive to my local Best Buy.
And then I don't like it when I ask when will it go out? and they can't tell me, let me connect you to someone else, OMG Not Again!!!
I am old in my ways and don't like to stand in line for anything, when you call my company a real human will answer the phone.
It's there company, they may conduct it anyway they wish, it's my money I will spend it anyway I wish.
I know times have change but dam.
and to top it off I had a problem with some software, called customer service and was talking to some guy in Bermuda, it was like trying to understand a 3 year old, Ya know it's going to be bad when his voice sounds like he in the bottom of a well, HELLLLLLLOOOOOO, HOOOOOOOW MAAAAAAY IIIIIIII HELLLLLLLLP YOOOOOOOOU.
But, But, But after 45 minutes he fixed my problem in 2 minutes, the other 43 minutes we spent trying to understand each other, Huh?, What?, Say What? Say that again, What? repeat that!!! Now what, press any key, I don't have any key, How bout the space bar, What?
The other day I was shopping on line and Best Buy had it on sale, check your local store, So I called my local store, of course you know what answered the phone, another freaking machine, press 1 for this crap, press 2 for this crap, press 4 for this or stay on the line and some one will be with you shortly, HOW long is Shortly? is that 2 minuets? 5, 10, one hour?, How may I help you, I want to see if you have this in stock, oh, well let me connect you to that department, OMG, I now don't even want what ever it was I wanted to buy, it was so long ago I forgot what it was I wanted to start with.
No, we don't carry that in the store, but I can order it for you, will take about two weeks to get it here, No thank you, I will order it myself, it will take about three days to get here. Hello, Good By Best Buy.
Is it just me?
I do not like it when I have to press this number and this number and this number just to be put on hold for over 15 min. and find that I need to talk to someone else and put on hold for another 15 min.
I will reach a point to where I will say FORGET IT and order it from some one else or just drive to my local Best Buy.
And then I don't like it when I ask when will it go out? and they can't tell me, let me connect you to someone else, OMG Not Again!!!
I am old in my ways and don't like to stand in line for anything, when you call my company a real human will answer the phone.
It's there company, they may conduct it anyway they wish, it's my money I will spend it anyway I wish.
I know times have change but dam.
and to top it off I had a problem with some software, called customer service and was talking to some guy in Bermuda, it was like trying to understand a 3 year old, Ya know it's going to be bad when his voice sounds like he in the bottom of a well, HELLLLLLLOOOOOO, HOOOOOOOW MAAAAAAY IIIIIIII HELLLLLLLLP YOOOOOOOOU.
But, But, But after 45 minutes he fixed my problem in 2 minutes, the other 43 minutes we spent trying to understand each other, Huh?, What?, Say What? Say that again, What? repeat that!!! Now what, press any key, I don't have any key, How bout the space bar, What?
The other day I was shopping on line and Best Buy had it on sale, check your local store, So I called my local store, of course you know what answered the phone, another freaking machine, press 1 for this crap, press 2 for this crap, press 4 for this or stay on the line and some one will be with you shortly, HOW long is Shortly? is that 2 minuets? 5, 10, one hour?, How may I help you, I want to see if you have this in stock, oh, well let me connect you to that department, OMG, I now don't even want what ever it was I wanted to buy, it was so long ago I forgot what it was I wanted to start with.
No, we don't carry that in the store, but I can order it for you, will take about two weeks to get it here, No thank you, I will order it myself, it will take about three days to get here. Hello, Good By Best Buy.
Is it just me?
Oct 7, 2015 17:28:29 #
alliebess
Loc: suburban Philadelphia
No, it is not just you! I suspect many of us are tired of the ring around the rosy phone game.
Oct 7, 2015 17:29:25 #
Leitz
Loc: Solms
HOT Texas wrote:
When I call and place a order I do not like it whe... (show quote)
Sounds like a good rant for the Chit Chat section!
Oct 7, 2015 17:34:25 #
Leitz wrote:
Sounds like a good rant for the Chit Chat section!
Sounds like you would be one of the ones that would run one.
Oct 7, 2015 17:42:26 #
Oct 7, 2015 19:03:07 #
OwlHarbor
Loc: Pacific North West USA
I am finding that on line chat works much better. I don't what language they speak but they type correct English. I am finding that there is little having to wait. If you do have to wait they ask if that is ok. They on rare occasion have to pass you to someone else but that is rare. You can copy and paste the words for further reference to a document if you want. (great not to have to try and write while you listen to someone on a phone.).
Oct 7, 2015 19:18:05 #
Scott 42 wrote:
We should not have to press 1 for English either.
Forgot about that one :lol: you are so right!!!
Oct 7, 2015 19:20:34 #
OwlHarbor wrote:
I am finding that on line chat works much better. I don't what language they speak but they type correct English. I am finding that there is little having to wait. If you do have to wait they ask if that is ok. They on rare occasion have to pass you to someone else but that is rare. You can copy and paste the words for further reference to a document if you want. (great not to have to try and write while you listen to someone on a phone.).
I agree, I did that with Adobe yesterday as mater of fact, it worked well, took a while but here was less confusing.
Oct 7, 2015 21:47:33 #
HOT Texas wrote:
When I call and place a order I do not like it whe... (show quote)
hey wanna make you mad, so you would hang up
Oct 7, 2015 22:00:03 #
HOT Texas wrote:
When I call and place a order I do not like it whe... (show quote)
Johnny, get a Canon from Canon. EVERYTHING is in the USA with a live human.
I mean, sometimes they speak a little funny..., just like in Texas..., but hey...., it IS English!!!! :lol: :lol: :lol:
SS
Oct 7, 2015 22:20:27 #
SharpShooter wrote:
Johnny, get a Canon from Canon. EVERYTHING is in the USA with a live human.
I mean, sometimes they speak a little funny..., just like in Texas..., but hey...., it IS English!!!! :lol: :lol: :lol:
SS
I mean, sometimes they speak a little funny..., just like in Texas..., but hey...., it IS English!!!! :lol: :lol: :lol:
SS
That's funny and your probably right, but I will stick with Sony :P :-D
Oct 7, 2015 22:22:36 #
Good for you Johnny for raising this.
It's long overdue to get an airing, and, is not a rant. Poor customer service and relations has become a major problem for consumers.
Did you know that customer service employes are the lowest paid in many large organizations? That tells us a lot about these companies.
It's long overdue to get an airing, and, is not a rant. Poor customer service and relations has become a major problem for consumers.
Did you know that customer service employes are the lowest paid in many large organizations? That tells us a lot about these companies.
Oct 7, 2015 22:22:47 #
joe west wrote:
hey wanna make you mad, so you would hang up
I guess so Joe, I guess They don't want my $3,000
Oct 7, 2015 22:29:04 #
Pierre H.J. Dumais wrote:
Good for you Johnny for raising this.
It's long overdue to get an airing, and, is not a rant. Poor customer service and relations has become a major problem for consumers.
Did you know that customer service employes are the lowest paid in many large organizations? That tells us a lot about these companies.
It's long overdue to get an airing, and, is not a rant. Poor customer service and relations has become a major problem for consumers.
Did you know that customer service employes are the lowest paid in many large organizations? That tells us a lot about these companies.
I'm sure they don't get paid enough to hear all my BS :lol: but company organization can go a long way if done right and make it easier on everybody.
Oct 7, 2015 23:26:49 #
Honestly, you can blame the internet for it.
People want the lowest possible prices on everything and use the internet to compare who has what for how much. For many people (not everyone, but lots of them) if you aren't the cheapest you lose.
This tightens profit margins and as much as a given company may want to have tons of people answering the phone, they can't justify the payroll and keep their prices competitive at the same time. After all, if a couple of big name companies (say B&H and Best Buy) both had a camera you wanted and one was $50 cheaper, which would you pick (be honest)? So, when company "A" sees company "B" has the camera for less, they are forced top lower their prices to keep the revenue flowing.
It's basically a race to the bottom and comprises are made along the way in order to stay in business. It can be argued that poor customer service can lead to a company's end, but if they aren't getting sales at all, then the end comes even sooner.
(Note #1 - I know this doesn't apply to all companies, some make a ton of money and still have terrible customer service - no excuse for that.)
(Note #2 - Although I do photography full time now, I did and do own another internet company that's now run by others. This has been around for 15 years and the above is what seems to happen in the marketplace from my perspective.)
People want the lowest possible prices on everything and use the internet to compare who has what for how much. For many people (not everyone, but lots of them) if you aren't the cheapest you lose.
This tightens profit margins and as much as a given company may want to have tons of people answering the phone, they can't justify the payroll and keep their prices competitive at the same time. After all, if a couple of big name companies (say B&H and Best Buy) both had a camera you wanted and one was $50 cheaper, which would you pick (be honest)? So, when company "A" sees company "B" has the camera for less, they are forced top lower their prices to keep the revenue flowing.
It's basically a race to the bottom and comprises are made along the way in order to stay in business. It can be argued that poor customer service can lead to a company's end, but if they aren't getting sales at all, then the end comes even sooner.
(Note #1 - I know this doesn't apply to all companies, some make a ton of money and still have terrible customer service - no excuse for that.)
(Note #2 - Although I do photography full time now, I did and do own another internet company that's now run by others. This has been around for 15 years and the above is what seems to happen in the marketplace from my perspective.)
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