john vance Loc: Granbury,Texas

I downloaded x8 to see how it stacked up to x7, it installed but blank icons on desktop, then it ran me around in circles trying to register it with Corel, in short could not access it at all. E-Mailed Corel a week ago about problem, two E-Mails back, one, problem now assigned to this tech. second E-Mail assigned to another tech because I don't understand it, new tech. will contact you soon, it has been a week now, no further contack, Corel tech. service sucks !!!!! So just a word of warning.

Bob Yankle Loc: Burlington, NC

I'm sorry to hear you're having problems. I upgraded to X8, restored the paths to all my old plugins and it's up and working fine. I can't testify about Corel Support, but thanks for the heads up.

waegwan Loc: Mae Won Li

I too am sorry you are having trouble, I too upgraded to X8 Ultimate and it is working fine. My computer is a 10 year old AMD 2.8 GHz processor with 3 GB RAM Windows 7 64-bit. I have had excellent support from Corel on some older programs, never had a problem with X7 or X8.
Hope it gets worked out.

dalematt Loc: Goderich, Ontario, Canada

I agree to an extent about tech service. It's very difficult, at times, to get them; however, once contacted, they are usually extremely good.

Armadillo Loc: Ventura, CA

john,

I an sorry you have experienced the same problems with Corel Support I have over the past several years. Your described problems, apparently, are nothing new. I avoided upgrading for several years because of the poor support from Corel.

A couple of weeks ago I did upgrade to X-8 Ultimate, and after having several problems registering the product, and then using the additional apps in the Ultimate package I did receive two support agents, only one resolved the registration problem.

This is the last upgrade for Corel. The major problems we have to overcome after paying for an upgrade are not worth the time and stress spent on the paid product.

There is not much we can do about the poor support from Corel, they have our money and delivered a product. We, can have the last word over the next 5 years. Refuse to upgrade.

Michael G

weedhook

The problem with dropping out of these programs because of poor tech support is: Where else do you go? I thought about upgrading from Elements 8 to 13. Then I read all the reviews on Amazon about Adobe's horrendous tech support and 13's installation problems and decided against it. Of course, as the comments on PSP above show, one person has easy installation and great tech support, another just the opposite experience. I guess it all comes down to taking your chances and hoping for the best.

Armadillo Loc: Ventura, CA

weedhook,

On the surface you would be correct, but under all the messaging there is a consistent trend with some support groups, Corel happens to be very near the top of that Totem Pole.

In my case this X-8 was not the first case I had to deal with, and not the first computer system where Corel failed.

What I have resolved to do is well placed in past upgrades with Corel, wait until there is a significant upgrade that may make the frustration, time spent, loss of production livable, and then prepare for possible failure with the upgrade. During all this hassle with Corel Support, I did retain my previous version, anticipating production problems.
The old version is still on my computer.

Michael G

john vance Loc: Granbury,Texas

I still have X7 on mine, I wanted to test X8 to see it it was a worth wile upgrade.

weedhook

Michael G

I just installed PSPX8. I had a minor problem in the installation, contacted Corel via e-mail. They responded quickly and I was able to complete the installation without any problem. I personally have had no problems with Corel's support.

dalematt Loc: Goderich, Ontario, Canada

Do you still have the email address? Perhaps it's one that others, myself included, have not used.

weedhook

No, I don't. I have searched my e-mails and cannot locate the original message I sent. If I can locate it, I'll post it. Sorry

Armadillo Loc: Ventura, CA

dalematt,

You can use Google to search for paint shop pro x-8 support, or use the link in the program Help option.

Michael G

dalematt Loc: Goderich, Ontario, Canada

I've done those with the same result. I was hoping for an email or link that gets results.

Armadillo Loc: Ventura, CA

dalematt,

Unfortunately, you are receiving much the same type of support many of us have already experienced.

You might try waiting for H*** to freeze over with this link, but it seems to be the only doorway available to Corel.
http://www.corel.com/us/product-support/?product=OL_TS17ULTCorel Support

In the meantime, you are welcome to post a private message to me and I will try to help resolve your problems. I don't guarantee we will solve the problem, but we can try.

Michael G

marcomarks Loc: Ft. Myers, FL

Welcome to the Corel Tech Service Sucks Club. When X3 suddenly, for no reason, decided to never boot up again when I doubled-clicked the icon, or even went to the main .exe file directly, tech department didn't reply for almost 10 days and when they did they just sent me a copy of the way to re-install X2 which was completely different than X3. No explanation, no typed words of any kind.

And I couldn't just re-install X3 the normal way (which I had already done 3 times anyway), I was supposed to uninstall it first, go into a bunch of hidden areas of the registry and other places in Windows to remove little particles of the X2 that the uninstaller didn't uninstall, then put in the fresh X2. Well, those places and particles weren't installed by X3 and the instructions were for Windows XP while I was using Windows 7 so I was screwed.

Tons of people on forums complained of the same thing and the inability to fix it. Corel never resolved that and probably lost some customers over it. I got an offer for X4 at a cheap price about the same time so since I desperately needed PaintShop Pro for my work and was using an older version I had kept on my hard drive while trying to fix X3, I bought X4 for something like $49. It worked flawlessly, never gave me a problem and I eventually went on to buy X5 before switching to Photoshop CC. But I always knew better than to expect decent tech support from Corel. You'll learn more about fixing PSP from people on their forums and on other forums than you will from Corel.