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Adorama Return Policy
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Aug 13, 2015 15:44:32   #
Gifted One Loc: S. E. Idaho
 
John F, that is called show-rooming. Go too the show-room and then buy on line.

J. R.


John_F wrote:
This incident is an example of the risks one takes with 'online' purchasing - all you know is a picture of an item and the reputation of the manufacturer. That is why my first stop is a camera store - there I can put my hands on the item and inspect it. Now going the 6 beef. The is a branch of engineering called Strength of Materials where we learn that the greater the load the greater must be the load-bearing section. So was the tripod too flimsy for the camera & lense to be mounted. Did you consult Adorama about the tripod's suitability for your purposes. One reason Adorama has a good reputation is that they will give you straight answers to technical questions, just like B&H and others would do. It is tough to generate much sympathy for you.
This incident is an example of the risks one takes... (show quote)

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Aug 13, 2015 16:49:07   #
OddJobber Loc: Portland, OR
 
Gifted One wrote:
John F, that is called show-rooming. Go too the show-room and then buy on line.

J. R.


Nobody catches a break in this thread! John just said he prefers to see equipment first hand. He didn't say anything about ordering online afterward. :roll:

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Aug 13, 2015 17:02:38   #
Bear123 Loc: Wild & Wonderful West Virginia
 
joer wrote:
The cost of education is steep now a days.


Now that's funny! :-D

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Aug 13, 2015 17:36:17   #
Gifted One Loc: S. E. Idaho
 
Odd, you are right no one catches a break. I was speaking in general terms. My previous post indicated a That all Camera Stores that have knowledgeable CS people are gone in my community.

The reason why non-support, ie. sales

J. R.


OddJobber wrote:
Nobody catches a break in this thread! John just said he prefers to see equipment first hand. He didn't say anything about ordering online afterward. :roll:

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Aug 13, 2015 17:47:18   #
OddJobber Loc: Portland, OR
 
Gifted One wrote:
Odd, you are right no one catches a break. I was speaking in general terms. My previous post indicated a That all Camera Stores that have knowledgeable CS people are gone in my community.

The reason why non-support, ie. sales

J. R.

Okey dokey. :-D
I'm fortunate that there's still a good store here. The prices on major items are pretty much the same as the online stores and I really like to take my stuff home right now!

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Aug 13, 2015 17:54:28   #
Gifted One Loc: S. E. Idaho
 
That is my point. Ado & B & H do education etc. and I value that. There are many orphans, that they help. I find that not having a local outlet also dries up the used market which I value.

J. R.

OddJobber wrote:
Okey dokey. :-D
I'm fortunate that there's still a good store here. The prices on major items are pretty much the same as the online stores and I really like to take my stuff home right now!

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Aug 13, 2015 18:25:02   #
Dana C Loc: Buhl, Idaho
 
My thought would be that you returned the tripod because you didn't like it, not because it was damaged or flawed in some way. I think that they are justified.

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Aug 13, 2015 18:31:04   #
INshooter Loc: Indiana
 
guligian wrote:
I purchased a Sunpak Quanaray tripod from Adorama. It was on sale for $40 from $100, with free shipping. Upon receiving it, I determined that it wasn't suitable for my purposes -- it weighed over 6 pounds. Adorama's return policy, which they tout to be the best in the business, calls for their normal shipping charge to be deducted from the refund on items that were sold with free shipping. In my case that meant that I paid $18 for return shipping and they deducted another $17 for their normal shipping charge. Net, net, I got $5 of my $40 returned to me. I don't think that qualifies as the best return policy in the business. In fact, I think it STINKS!
Has any one else had this experience?
I purchased a Sunpak Quanaray tripod from Adorama.... (show quote)


Well my vote goes to Adorama. You apparently did no research (didn't know the weight). When I bought a tripod the weight was one of the most important factors I considered.
They delivered what you ordered at a greatly marked down price. You made a deal that they honored. It's not all about you, don't you know? Your lack of research cost you some money so you learned something I hope.

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Aug 13, 2015 18:35:24   #
redrocktom Loc: Sedona
 
HelenOster wrote:
I'm truly sorry you feel this way, however our return policy is clearly posted on our website. I believe you will find that we are not the only big camera store in NYC with this policy!

If I can explain; 'free' outbound shipping isn't actually 'free'; it is paid for by Adorama - it is our gift to you. However, we do believe that if an item is returned that the 'gift' also needs to be returned!
If an item is returned because it is faulty, or if a customer requests an exchange for a different model, there would be no deduction of the charge.

I hope this clarifies the situation; if not - or if you have any additional questions or concerns, you are most welcome to email me directly: Helen@adorama.com. I'm here to make sure that all your experiences with Adorama are fantastic:)
I'm truly sorry you feel this way, however our ret... (show quote)


Very reasonable policy Helen.

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Aug 13, 2015 23:35:39   #
jayohwell
 
Early June, on two separate occasions I placed two orders from Adorama. One order was canceled about two weeks later when it wasn't satisfied (a friend ordered the same camera a day after I did from B &H and that item was delivered promptly). The other item (this is what irritated me), a lens, wasn't delivered until July, just over a month after the original order was placed. As for customer service, when I complained about the lack of updates and the late delivery, all I received was customer service babble. In view of the Adorama return policy I should have been entitled to a "delay in delivery" compensation--ha, ha

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Aug 14, 2015 00:04:53   #
jsenear Loc: Hopkins, MN.
 
guligian wrote:
I purchased a Sunpak Quanaray tripod from Adorama. It was on sale for $40 from $100, with free shipping. Upon receiving it, I determined that it wasn't suitable for my purposes -- it weighed over 6 pounds. Adorama's return policy, which they tout to be the best in the business, calls for their normal shipping charge to be deducted from the refund on items that were sold with free shipping. In my case that meant that I paid $18 for return shipping and they deducted another $17 for their normal shipping charge. Net, net, I got $5 of my $40 returned to me. I don't think that qualifies as the best return policy in the business. In fact, I think it STINKS!
Has any one else had this experience?
I purchased a Sunpak Quanaray tripod from Adorama.... (show quote)


I bought this Tripod as well. It is heavy but it is amazingly well built. Everything is metal on it. Mine lives in the trunk of my car. That said the mark up on this tripod is nill for Adorama. You can not touch another tripod of this quality for $39.99. Your loss was in returning it to begin with. Adorama has a steller reputation with most if not all Hedge Hoggers. This is not a problem with Adorama. You were dealt with fairly by them.

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Aug 14, 2015 00:46:13   #
HelenOster Loc: New York
 
jayohwell wrote:
Early June, on two separate occasions I placed two orders from Adorama. One order was canceled about two weeks later when it wasn't satisfied (a friend ordered the same camera a day after I did from B &H and that item was delivered promptly). The other item (this is what irritated me), a lens, wasn't delivered until July, just over a month after the original order was placed. As for customer service, when I complained about the lack of updates and the late delivery, all I received was customer service babble. In view of the Adorama return policy I should have been entitled to a "delay in delivery" compensation--ha, ha
Early June, on two separate occasions I placed two... (show quote)


From what you describe, my gut feeling is that you placed your order on Amazon, not directly with Adorama? Amazon does not allow us to keep back-orders open above 2 weeks.
I'm unsure which Adorama policy you are referring to that offers 'financial compensation' for delivery that isn't within a customer's expected time frame, but if you'd like to email me: Helen@adorama.com I will, of course, be delighted to look into the issues you have highlighted.
Unfortunately, if there is a delivery delay from the manufacturer we are unable to fill orders as promptly as we would like.

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Aug 14, 2015 01:25:20   #
BHC Loc: Strawberry Valley, JF, USA
 
billnikon wrote:
You guys obviously have never run a business. For a profit that is.

Wrong and wrong.

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Aug 14, 2015 01:35:14   #
BHC Loc: Strawberry Valley, JF, USA
 
The message that started this whole discussion was the OP's most recent submission. It would be nice if he could comment on the feedback. But I wonder if he cares anymore. He doesn't have to defend himself; just acknowledge that he has been following the thread. Or he could be off of those trolls that starts a thread to make trouble and then revels in seeing his message quoted. In either case, I'm through with this thread. I'll chech back occasionally to see if the OP has the courtesy to respond, but I doubt he will!

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Aug 14, 2015 02:44:14   #
jayohwell
 
And this is the customer service babble that I had mentioned. No, my order was with Adorama directly, nobody else! Helen, you had looked into this and your customer service response wasn't satisfactory whatsoever. If anything it supported my decision to shop elsewhere for my camera indulgences.
Selling camera equipment is a very competitive business with prices being the same at several different stores. Oftentimes it is the customer service which determines where an order is placed. The long delay in fulfilling my order, the lack of communication about what was going on with my order and then the customer service attempts at redirection (you must have ordered via Amazon), demonstrates that I am making the right decision to no longer support Adorama....

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