Customer Support Lines
Aug 11, 2015 14:00:17 #
Have you ever noticed that web sites show beautiful young women wearing headset and encouraging you to call Customer Support, but when you do call, you get a man with an thick Indian accent? Why is that? Are the good looking women on a break?
Aug 11, 2015 14:09:26 #
jerryc41 wrote:
Have you ever noticed that web sites show beautiful young women wearing headset and encouraging you to call Customer Support, but when you do call, you get a man with an thick Indian accent? Why is that? Are the good looking women on a break?
When you call they see your picture and run, VBG, if I get a guy I can't understand I ask for a supervisor, usually works
Aug 11, 2015 14:13:04 #
bobmcculloch wrote:
When you call they see your picture and run, VBG, if I get a guy I can't understand I ask for a supervisor, usually works
I always disable my computer camera just for that reason.
Aug 11, 2015 14:18:13 #
Aug 11, 2015 14:43:16 #
jerryc41 wrote:
Have you ever noticed that web sites show beautiful young women wearing headset and encouraging you to call Customer Support, but when you do call, you get a man with an thick Indian accent? Why is that? Are the good looking women on a break?
Reminds me of the picture on the cover of a frozen pizza box. Like Cracker Jacks ... open it up and look inside ... that's when you get the real surprise.
Why do we have to press 1 for English when they can't speak it anyway?
Aug 11, 2015 14:53:35 #
Automated help desks don't work either. They have a labyrinth of phone selections to make. Make a wrong one and you have to start all over and in many cases they lead you right back to the place you started.
This year I had to contact the IRS over a small issue. It will NOT let you talk to a real person.
Related article:
http://www.businessweek.com/debateroom/archives/2008/11/stop_outsourcing_help_desks.html
This year I had to contact the IRS over a small issue. It will NOT let you talk to a real person.
Related article:
http://www.businessweek.com/debateroom/archives/2008/11/stop_outsourcing_help_desks.html
Aug 11, 2015 15:06:03 #
A few years ago I needed to have my printer fixed. It was under warranty. The tech had me do all kinds of stupid stuff including unplugging it. I was on the phone for an hour and a half. I knew it could not be fixed. Finally I told him a little part fell out. "It is broken"? "Yes, It is broken". He had me remove the software facial plate and sent me a new core. I was told to throw the old core out. Case closed ... Problem solved. Sometimes you have to outsmart them to get results. It won't take much. Some (Most) of them are as smart as a box of broken hammers anyway.
Also ... They do NOT have to give you an American representative if you ask for one. You can look it up on Snopes if you want. It is their choice to use a foreign help desk. It is your choice not to do any more business with them in the future.
Also ... They do NOT have to give you an American representative if you ask for one. You can look it up on Snopes if you want. It is their choice to use a foreign help desk. It is your choice not to do any more business with them in the future.
Aug 12, 2015 06:44:41 #
exakta56
Loc: Orford,New Hampshire
If an Indian computer printer owner has a problem and calls for help and gets an Indian trouble shooter, does he get a quick fix? Or does something really bad happen?
Aug 12, 2015 07:30:08 #
Just an ordinary case of false advertising kind of like the photos of huge hamburgers in the various fast food ads.
Aug 12, 2015 08:56:41 #
handgunner wrote:
A few years ago I needed to have my printer fixed.... (show quote)
I don't ask for an American Rep, I ask for someone I can understand, if I am calling for Help I don't care what or who he or she is, I do want to be able to understand what they say though, Bob.
Aug 12, 2015 09:05:58 #
bobmcculloch wrote:
I don't ask for an American Rep, I ask for someone I can understand, if I am calling for Help I don't care what or who he or she is, I do want to be able to understand what they say though, Bob.
Bob ... I can understand that. I have AOL VIP. I can call them anytime for any kind of a computer issue and they will fix it. I found that they are well trained at what they do.
Aug 12, 2015 09:17:22 #
Don't forget some call centers are manned by inmates at some federal prisons as part of prison industries, both male and female.
Aug 12, 2015 11:07:26 #
f8bengal
Loc: West Nawth Carolinah
Oh, for the days when help-lines were "manned" by Americans, good-'ol boys/gals, etc. Supposed to be a real call:
Female caller: I can't get my computer to run at all. It just stops.
Help line (obviously from South): Ma'am, ah'm sorry to heah about tha-at. Now, just tell me how much maam-ry do you have?
Caller: Well, if it's any of your damn business, I'm a 38D!
Female caller: I can't get my computer to run at all. It just stops.
Help line (obviously from South): Ma'am, ah'm sorry to heah about tha-at. Now, just tell me how much maam-ry do you have?
Caller: Well, if it's any of your damn business, I'm a 38D!
Aug 12, 2015 12:52:50 #
exakta56 wrote:
If an Indian computer printer owner has a problem and calls for help and gets an Indian trouble shooter, does he get a quick fix? Or does something really bad happen?
I wonder if he gets an English speaking person that the Indian can't understand? Also do they press one to speak Indian?
Aug 12, 2015 13:01:00 #
Jerry it's the Big Mac syndrome....who's ever had a burger like the one in the photo?
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