Crwiwy Loc: Devon UK

Reported in the Newcastle Evening Chronicle U.K. Recently:

Be sure and cancel your credit cards before you die! This is so priceless. And so easy to see happening - customer service, being what it is today!

A lady died this past September, and MBNA bank billed her in October and November for their annual service charges on her credit card, and then in December added late fees and interest on the monthly charge.

The balance that had been £0.00, now is somewhere around £60.00.

A family member placed a call to the MBNA Bank:

Family Member: 'I am calling to tell you that my grandma died in September.'

MBNA: 'But the account was never closed and so the late fees and charges still apply.'

Family Member: 'Maybe, you should turn it over to your collections section.'

MBNA: ‘Since it is two months over due, it already has been.'

Family Member: ‘So, what will they do when they find out she is dead?'

MBNA: 'Either report her account to the Frauds Department or report her to The Credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'

MBNA: 'Excuse me?'

Family Member: 'Did you just get what I was telling you . . The part about her being dead?'

MBNA: 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died in September.'

MBNA: 'But the account was never closed and the late fees and charges still apply.'

Family Member: 'You mean you want to collect from her estate?'

MBNA: (Stammer) 'Are you her solicitor?'

Family Member: 'No, I'm her grandson'

MBNA: 'Could you fax us a death certificate?'

Family Member: 'Sure.'

( fax number is given )

After they get the fax:

MBNA: 'Our system just isn't set up for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care.'

MBNA: 'Well, the late fees and charges will still apply.'

Family Member: ‘Would you like her new billing address?'

MBNA: 'That would help.'

Family Member: ' Plot 1049.' Heaton Cemetery, Heaton Road , Newcastle upon Tyne

MBNA: 'But, that's a cemetery!'

Family Member: 'Well, what do you do with dead people on your planet?'

The MBNA were not available for comment when a reporter from the Newcastle Evening Chronicle rang them.


They walk among us! :roll:

DrWilk Loc: .

The family member could also send a bill for $60 to the bank for the Fax.

bigwolf40 Loc: Effort, Pa.

This is what today's college education gets you today....Rich

bobbear777 Loc: New Jersey

A similar situation...
I received a jury duty letter for my mom who had passed over a year before. I thought it would be nice of me to call the courts and tell them of her demise. I was told I had to bring not mail a copy of her death certificate to the courthouse. Since this would be during the day and I would have to take off work, I did not want to do this. I asked what would happen if I just let things go and did not do anything. The clerk explained that would be bad as the court would order a bench warrant against my mother. I again said but she's dead. The clerk said it didn't matter they issue a warrant. With that I replied have fun serving it to her!