bkyser wrote:
Sorry, lay flat is "hinged style" The traditional ones that people DO buy from us are the less expensive library type "press printed" bound books, where, when you open them, the pages hump in the middle. The thing I love about lay flat is that you can do a huge panorama across both pages, and insert smaller photos. Just doesn't work with the "old library style bindings"
I see. So we are not talking at all about the "traditional" type album where you slide or stick prints into matted pages. I would love to get away from those but has proven to be difficult. I have wondered if some of our business comes to us because we are in a minority of pros that still offer this.
Generally, we do not do press printed books. I acknowledge that press printing has advanced greatly in quality and color rendition in the past few years but Terri is a huge fan of photo paper printing. She is fine with press printed for soft cover "memory" books like birthday or christening and such. And maybe budget parents or bridal party books.
To more directly answer your original post...branding is directly driven by what you are offering, both service and product. Once your brand is established it is hard to change it. Just ask Coke. LOL Service and product offered is often driven by your business model. Your basic business model may be high volume, low margin or low volume, high margin or something in between.
Terri, because she never liked the idea of having employees thus never had any, was somewhere in that in between area. Thankfully, high quality product and service was always part of her branding. This has made it easier to transition from in between to low volume, high margin in our semi-retired days. Of course, state of the economy and changing consumer expectations has muddied the waters.
So, Bob, in your case, I would suggest that your difficulty in up selling to lay flat books may be due to your branding. All those "library" bound books that you have sold probably have your name on them and are a huge form of advertising driving referral type potential customers. When those B&Gs come to you they have seen and supposedly liked those books and probably have an idea of the cost of your packages. Up selling at that point is difficult if you are not a slick salesman, and most of us are not.
At this point, you have probably surmised that we are experiencing a similar situation as you. We want to transition from traditional albums to quality lay flat coffee table books. You, I think, would like to transition from press printed "library" books to quality lay flat books. BTW...For what ever it is worth, I think this is a very logical and sound business move. I think, for both of us, this requires a change in branding.
So, how do we do that? I think, removing the product that we don't want to sell from our line is the starting point. How and how fast to do that is up for grabs. It takes a smarter marketing person than me to figure that out. Next is to really fine tune our sales pitch for the new product. For those of us weak in salesmanship, pricing can be a worthy tool. Gradual up selling helps also. In other words, displaying an "old" product next to the "new" product for about the same price will self sell the new product. Needless to say, the new product must be of sufficient quality so as not to come back and haunt us later. (Hurt our brand) Depending on what you are charging for the old product, you may have to start with a new product as a "loss leader". This is a common marketing tool used to drive a customer to a new product and the loss is always short term and often absorbed by price increases elsewhere.
I don't know if this will help you, but Adorama Pix offers a nice selection of albums. I don't know who actually does the work for them but I would not be surprised if they were done by a reputable well known lab/printer. You can look up the details but here are the basics. They are photo paper printed on heavy stock. (Does not bend under it's own weight) IMO, well built. They are lay flat with a fairly seamless joint. Not the best but acceptable for panoramas. Lots of options, including free online customer review. Pricing very competitive, example: Faux leather (nice) cover, 12 x12, 26 sides, $126.00. The hard cover (photo print) cover is 33% less. To me, this is a good point to start with and you can gradually transition up to something super upscale like Albums Epoca (Italian made) if you wish. And, IMO, Adorama Pix is a good source for those Parents books and other event memory books. There may be other acceptable sources for the same thing but almost everything in the same price range, that I have observed at trade shows have been unacceptable to me.
Not to get long winded, (oops, already have), I hope this helps. Again, thanks Bob for starting this Wedding Photography subject on UHH. What a relief from the sometimes tiresome posts on the General Discussion board. LOL And, no, I do not work for Adorama!