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A complaint I hope Canon will see
Feb 12, 2015 06:09:20 #
SharpShooter wrote:
Did you use the correct credit card? I know in the past, many of the deals were if you used an AmEx card. ;-)
SS
SS
Canon rebates have never required a particular credit card be used so far as I know. I have received a number of rebates from them. AMEX comes into the picture because the Canon rebates are in the form of an AMEX gift card.
Feb 12, 2015 06:28:20 #
LFingar wrote:
I'm not sure. Usually contacting the seller does the job but I know that there are times when it is best to contact the CC company. This situation is a bit different though in that it involves a rebate and not the product itself. My guess would be that the CC company would not get involved since there appears to be no issue with the purchased product.
The rebate forms part of the sales contract and was the reason for purchase. A rebate is a discount by another name in effect.
Feb 12, 2015 07:24:55 #
Beavis
Loc: Tennessee
I bought the Canon5 d Mark 3 with the free printer and $650 rebate just after Christmas. I received my rebate in the form of two pre paid Amex cards, $300 and $350, in about three weeks. The rebate instructions say to make copies of all submitted material before sending it in if problems or questions arise. All I can say is that I was very satisfied with the whole experience. Plus I have a great camera and printer!
Feb 12, 2015 08:11:55 #
The Villages
Loc: The Villages, Florida
I'd make contact with Henry at B&H. He is the Hog's contact person and should be able to assist.
henryp@bhphoto.com
henryp@bhphoto.com
Feb 12, 2015 08:30:55 #
AzPicLady wrote:
I'm going to be off the grid for awhile, so I won'... (show quote)
I got my $650 from Canon for the same type purchase on a 6D, you have to fill out the rebate claim in two different areas, one in the section for the Camera and also in a different section for the printer. If you PM me an email address where I can send attachments I can scan and send to you my rebate form so that you can see how I filled mine out. It could also be that you did not purchase the particular package that Canon was offering the rebate on, I had a conversation with B@H customer service prior to my purchase where they assured me that I would get the full rebate, $350 on the Camera and $300 on the printer which I did receive.
Feb 12, 2015 15:41:58 #
Billyspad wrote:
Someone tell me if US is same as UK on this issue.
In UK if your purchase with a CREDIT card you contract is with the credit card company who would be the people you contacted for what on the surface of it here appears to be bad service from the people who handled the sale.
Is this also the case in US consumer law?
Debit cards however are not covered in the same way.
In UK if your purchase with a CREDIT card you contract is with the credit card company who would be the people you contacted for what on the surface of it here appears to be bad service from the people who handled the sale.
Is this also the case in US consumer law?
Debit cards however are not covered in the same way.
:thumbup:
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