MrT Loc: Gilbert, AZ

Yesterday, at the end of the day, UPS returned my D7000. It was sent to Nikon service due to a faulty main power switch. FedEx delivered it 1/5. I had not heard from Nikon so I called on the 9th.They said they had it in the building and would let me know when they had it recorded in the system. I got nervous. I received an email a couple hours after the phone call confirming the conversation. Got less nervous. On the 14th, sooner than projected over the phone and email, I received an email containing a quote to do the repairs. It seemed high and I considered not repairing it. I looked at upgrading, the advice of friends, and decided to repair it. I sent them the cc late on the 14th. I'm sure they got it on the 15th. I got the camera back on the 19th and am VERY happy. Still testing but the camera feels better than when brand new. I think the main power switch was a little off from the beginning. It feels crisp. The auto focus seems to work faster (maybe distorted by the fact that I have not gone two weeks without photographing something in years). They tuned it up completely and cleaned the sensor. They did forget to re-attach the ring clips that hold the strap to the lugs but I called them today and I think they will send some in a couple days. The price doesn't seem so high now. The only other time I have had to have Nikon service a product, I lived in Torrance CA and took it to the repair facility and they had it back in a few days. That was the late 1990s. What is the point of my rambling? They did a good job, to be confirmed technically this weekend with a few hundred frames of my kids, for a reasonable price and in a reasonable amount of time. We are all quick to pound companies when the service is less than perfect, I'm happy with Nikon and think I should say so.

SonnyE Loc: Communist California, USA

Thanks for posting your experiance.
I think it is a bit of good news. ;)

Db7423 Loc: Pittsburgh, PA

I have delt with them several times and though I found their communication lacking, especially on the front end, the repair was alway excellent and more than I asked for. ;)

OnDSnap Loc: NE New Jersey

That's good to know, or at least encouraging. I need to send my D7000 in for cleaning an AF issue.

michealj Loc: West Virginia

Thanks MrT, nice to hear some good news about large corporations used by many,many folks. We are always quick to note the bad, but seldom praise the good. Thanks for posting! :thumbup: Mike J.

SonyBug

Glad to hear it. I am ready to send my D800e in for a front focus issue and hope that they do well on it. They are precharging me $200.00 for the adjustment.

arlissd

There is an authorized Nikon Camera Service in Woodland Hills,

Authorized Camera Services (ACS)
21250 Califa St., Suite 110
Woodland Hills, CA 91367

Phone: 818-340-0582
Fax: 818-340-0586.

I use them all the time, great service. They will send your camera to Nikon for repair. I took my D800 in for warranty repair and they sent it to Nikon. They work directly with Nikon. Also, there is a Nikon Corp. place near you but I cannot remember in what city I been to it a couple of times to pick up small parts for my camera. You can take your gear in and pick it up. ACS knows their location.

NOTE: If you would like to walk you gear in and know that it is good hand. This is just another choice when you notice something wrong with your camera and if there is a recall.