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Updated my LR5 and now won't even open!
Nov 21, 2014 17:04:58   #
donnahde Loc: Newark, DE
 
I updated LR 5 the other day and it did work but sluggishly but now won't even open. I did some troubleshooting but now it's telling me it's incompatible with my system. ????? I didn't change my system! I run Windows 8.1. I had LR 5 running just fine on my brand new Dell All-in-One but I got an update notice for LR5 so I went ahead and updated. I've had slow down issues since then but NOW LR5 won't even open.

Any words of wisdom?

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Nov 21, 2014 17:11:08   #
lightcatcher Loc: Farmington, NM (4 corners)
 
PM UHH'er seacher..

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Nov 21, 2014 17:15:15   #
donnahde Loc: Newark, DE
 
lightcatcher wrote:
PM UHH'er seacher..


You mean searcher?

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Nov 21, 2014 17:29:08   #
lightcatcher Loc: Farmington, NM (4 corners)
 
donnahde wrote:
You mean searcher?


Yep missed the "r" didn't I.

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Nov 21, 2014 17:45:04   #
donnahde Loc: Newark, DE
 
lightcatcher wrote:
Yep missed the "r" didn't I.


(-: Haven't seen him post in long time but then I'm not on here that often. Thanks.

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Nov 21, 2014 21:13:39   #
Billyspad Loc: The Philippines
 
donnahde wrote:
I updated LR 5 the other day and it did work but sluggishly but now won't even open. I did some troubleshooting but now it's telling me it's incompatible with my system. ????? I didn't change my system! I run Windows 8.1. I had LR 5 running just fine on my brand new Dell All-in-One but I got an update notice for LR5 so I went ahead and updated. I've had slow down issues since then but NOW LR5 won't even open.

Any words of wisdom?


Not sure how the catalog thing works with LR but normally with this sort of problem I would uninstall the program via a third party uninstaller that also cleans the registry entries and simply re install it. Make sure it works properly and then update again.
So can you copy the catalog to a flash drive and import it to a fresh install of LR?
Other thing to try is a system restore to a point where LR5 was working OK. See that it runs smoothly and retry update.
Ive done both with problematic programs and been successful. Windows unistaller does not clear registry entries so you will need something like Your Uninstaller which wipes all traces of a program.

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Nov 22, 2014 07:27:26   #
R.G. Loc: Scotland
 
Billyspad wrote:
......I would uninstall the program via a third party uninstaller that also cleans the registry entries and simply re install it.

So can you copy the catalog to a flash drive and import it to a fresh install of LR?


It might be worth doing it straight from a fresh start-up, and when re-installing, make sure that everything unnecessary is shut down (browser, File Explorer etc). And check that your security software hasn't labelled Lightroom as a threat.

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Nov 22, 2014 07:49:27   #
redhogbill Loc: antelope, calif
 
donnahde wrote:
(-: Haven't seen him post in long time but then I'm not on here that often. Thanks.


he posted the other day! was on vacation or something

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Nov 22, 2014 07:53:40   #
minniev Loc: MIssissippi
 
Searcher answered the post that this OP made on the main forum, with very specific instructions.

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Nov 22, 2014 19:28:49   #
sodapop Loc: Bel Air, MD
 
Searcher solved a problem I would never figured out about two days ago.

A Great Help for sure


minniev wrote:
Searcher answered the post that this OP made on the main forum, with very specific instructions.

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Nov 22, 2014 20:24:03   #
donnahde Loc: Newark, DE
 
minniev wrote:
Searcher answered the post that this OP made on the main forum, with very specific instructions.


Yes, he did. I would have posted about it here, too, but I've been quite sick all day. Hoping I'm on the other side of it now. And yes, Lightroom is working again. Edited 5 images before giving in to this illness and spending the rest of the day on the sofa. Thanks to everyone here for their thoughts and suggestions.

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