Help: I have newest lightroom 5 but for a week am unable to get thumbnails for my downloads. The picture gets downloaded, but no thumbnails so I do not know what pic it is. I have...

richgin60 Loc: Central New York

I have newest lightroom 5 but for a week am unable to get thumbnails for my downloads. The picture gets downloaded, but no thumbnails so I do not know what pic it is. I have tried downloading lightroom, but that hasn't worked. I have Elements 12 and it's thumbnails work fine. Haven't received any help from Adobe except to go to community...nothing there. I have made sure everything is check marked in the page set up. Any ideas?

Rongnongno Loc: FL

http://en.wikipedia.org/wiki/Help!_%28album%29

Dngallagher Loc: Wilmington De.

richgin60 wrote:

I have newest lightroom 5 but for a week am unable to get thumbnails for my downloads. The picture gets downloaded, but no thumbnails so I do not know what pic it is. I have tried downloading lightroom, but that hasn't worked. I have Elements 12 and it's thumbnails work fine. Haven't received any help from Adobe except to go to community...nothing there. I have made sure everything is check marked in the page set up. Any ideas?

What camera are you using? Are you importing raw or JPG files?

Can you explain your importing process?

Elements 12 is a "BROWSER" of sorts, it allows you to OPEN files for editing, so it will see thumbnails of files in any folder from the open dialogue.... Lightroom is NOT a BROWSER, so pointing it at a directory/folder of files will NOT result in getting to the images. You must import them first into Lightroom's catalog.

richgin60 Loc: Central New York

Dngallagher wrote:

What camera are you using? Are you importing raw or JPG files?

Can you explain your importing process?

Elements 12 is a "BROWSER" so it will see thumbnails of files in any folder.... Lightroom is NOT a BROWSER, so pointing it at a directory/folder of files will NOT result in getting to the images. You must import them first into Lightroom's catalog.

Using nikon d7000. Have used lightroom since it first came out. Am downloading as usual with nef files raw.

Dngallagher Loc: Wilmington De.

richgin60 wrote:

Using nikon d7000. Have used lightroom since it first came out. Am downloading as usual with nef files raw.

Assuming that by "Downloading" you mean IMPORTING into lightroom have you tried to import a JPG file?

In your catalog settings, what do you have your preview cache set to?

If using Windows, did you uninstall LR completely, reboot and reinstall?

Searcher Loc: Kent, England

If you have been using LR for a while, you are probably well versed in using the Import screen.

You have not explained clearly what is happening - do the images appear in the Library completely grey but with the file name showing?

richgin60 Loc: Central New York

Searcher wrote:

If you have been using LR for a while, you are probably well versed in using the Import screen.

You have not explained clearly what is happening - do the images appear in the Library completely grey but with the file name showing?

Yes, I see the nef number and the pic is grey

richgin60 Loc: Central New York

Dngallagher wrote:

Assuming that by "Downloading" you mean IMPORTING into lightroom have you tried to import a JPG file?

In your catalog settings, what do you have your preview cache set to?

If using Windows, did you uninstall LR completely, reboot and reinstall?

Yes importing. Do not shoot jpg. I didn't uninstall
Lrd, afraid of losing my pics. I did download from web site and it came on saying it was fixing problems. Did reboot.

richgin60 Loc: Central New York

richgin60 wrote:

Yes importing. Do not shoot jpg. I didn't uninstall
Lrd, afraid of losing my pics. I did download from web site and it came on saying it was fixing problems. Did reboot.

The preview cache says 1024 pixels, medium quality,

Searcher Loc: Kent, England

richgin60 wrote:

Yes, I see the nef number and the pic is grey

Double click on the image (centre of the grey area) to enlarge. That should kick off the preview rebuild. If that does not work, report back here.

Also check your catalogue settings, Edit > Catalog settings > File handling tab.
Try changing the Standard Preview size to 1440 pixels, Medium Quality

Dngallagher Loc: Wilmington De.

richgin60 wrote:

The preview cache says 1024 pixels, medium quality,

OK, I see Searcher has you going in the right direction, so follow his instructions.

richgin60 Loc: Central New York

Searcher wrote:

Double click on the image (centre of the grey area) to enlarge. That should kick off the preview rebuild. If that does not work, report back here.

Also check your catalogue settings, Edit > Catalog settings > File handling tab.
Try changing the Standard Preview size to 1440 pixels, Medium Quality

I changed to 1440. When I click on thumbnail in the develop mode the thumbnail comes up but when I download another card I have to gothru and click on each pic individually?

Searcher Loc: Kent, England

richgin60 wrote:

I changed to 1440. When I click on thumbnail in the develop mode the thumbnail comes up but when I download another card I have to gothru and click on each pic individually?

I think I know the solution but must read up on it first.

richgin60 Loc: Central New York

Searcher wrote:

I think I know the solution but must read up on it first.

Ok Searcher thanks. I'll check back later tonight. Thanks for your help.

Searcher Loc: Kent, England

richgin60 wrote:

Ok Searcher thanks. I'll check back later tonight. Thanks for your help.

Are you running on Win 7 or Win 8?