EOS UTILITY
Jun 7, 2014 19:52:24 #
When my EOS UTILTY stopped working a week ago, I uninstalled it and reintalled it believing it was corrupted. But still the problem is there. I called canon tech support to help me reinstall it. The same thing happened. Have any of here in UHH expirience this tech problem? Any help will be appreciated.
Jun 7, 2014 20:08:35 #
Have you tried a later version? As far I know all the canon software can be downloaded free.
Jun 7, 2014 20:15:31 #
I went to the Canon site where they have available the latest version of the EOS utility. It is a free download and installed perfectly. The previous version I had was not compatible with the 5D MK III - the current version works fine.
Jun 7, 2014 20:49:01 #
I did that yesterday. Actually the agent guided me all the way until I reinstall the new version. But still, I can not Open open The icon.
Jun 7, 2014 20:52:11 #
I believed the CANON agent who guided me to reinstall it gave me the latest version.
Jun 7, 2014 21:08:09 #
lighthouse
Loc: No Fixed Abode
Takyo485 wrote:
When my EOS UTILTY stopped working a week ago, I uninstalled it and reintalled it believing it was corrupted. But still the problem is there. I called canon tech support to help me reinstall it. The same thing happened. Have any of here in UHH expirience this tech problem? Any help will be appreciated.
You haven't told us what the problem is.
Jun 7, 2014 21:09:40 #
Jun 7, 2014 21:11:24 #
lighthouse
Loc: No Fixed Abode
Takyo485 wrote:
EOS utility is not working. That's the problem.
How did you remove the old version, did you delete it, or uninstall it?
Jun 7, 2014 21:13:11 #
Jun 7, 2014 21:19:58 #
lighthouse
Loc: No Fixed Abode
Takyo485 wrote:
I un installed in the control panel.
Possible couple of options that I would try.
I would uninstall again and reinstall the latest version paying particular attention to the steps.
I would make sure that it was actually the latest version I was installing.
I would make sure that if it asked me if I wanted to install previous version found in computer that I said no, install latest version.
Other option.
Unless you have files that you have downloaded and cannot afford to lose I would do a system restore from a date just before it stopped working.
Did you download or install any new programs just before it stopped working?
Whoa, just thought of something.
When you say it is not opening, what do you mean?
Do you mean that it is not using EOS to download your photos and is trying to use a different program?
Or do you mean that even when you click on the EOS icon it is not opening?
Jun 7, 2014 21:26:52 #
Takyo485 wrote:
I did that yesterday. Actually the agent guided me all the way until I reinstall the new version. But still, I can not Open open The icon.
Try opening it not from the icon but from the menu tree. Maybe, just maybe, the icon is pointing to the old installation? Delete the shortcut icon and then create an new one.
Jun 7, 2014 21:31:05 #
Right. It shows me a dialog box saying "Pairing over Wi-Fi/LAN on the left and Close on the right. When I click "Pairing. .it gives me another box that doesn't respond. That's the end of it.
Jun 7, 2014 21:33:37 #
lighthouse
Loc: No Fixed Abode
Takyo485 wrote:
Right. It shows me a dialog box saying "Pairing over Wi-Fi/LAN on the left and Close on the right. When I click "Pairing. .it gives me another box that doesn't respond. That's the end of it.
I have no idea what "Pairing over Wi-Fi/LAN" means.
I suggest that maybe a wrong option was chosen during the install.
Jun 7, 2014 21:36:02 #
lighthouse
Loc: No Fixed Abode
lighthouse wrote:
I have no idea what "Pairing over Wi-Fi/LAN" means.
I suggest that maybe a wrong option was chosen during the install.
I suggest that maybe a wrong option was chosen during the install.
WHEN does it show you this message?
What have you just done that makes this message show.
You must detail your steps more clearly please.
Jun 7, 2014 21:43:15 #
When I click the icon on my desk top. When I used the other option opening the Utility , I can only open the Monitor Folder and the other options like; Start to download images, Lets you select and download the images, Camera Setting/Remote Settings are all grey and can not be open.
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