Tom Kelley Loc: Roanoke, Virginia

My Editor suddenly stopped working. The Organizer still functions, but when i go to Editor, the message says Editor has stopped working and Windows is looking for a solution.

Anyone had this problem, or maybe i did something wrong?

bsprague Loc: Lacey, WA, USA

Without a lot more information, few will be able to help.

Morning Star Loc: West coast, North of the 49th N.

Does this happen when you start it up?
When you go from the Organizer to the Editor?
When the Editor has been running for a while?
Have you installed any plug-ins recently?

Exactly what did you do just before you got the error message?

Before you do anything else, locate your installation disk or downloaded files, as well as your registration number.
Also, back-up your photos of course.

Then, unless someone has a solution after you give some more information, maybe a re-install is in order.

Tom Kelley Loc: Roanoke, Virginia

Yes, it does it both on start up and when i go from Organizer to editor. No plug-ins added. Think i'll try the re-install as you said. Thanks

DavidPine Loc: Fredericksburg, TX

Send an email to Adobe. They are very good with responses. Good luck.

Tom Kelley Loc: Roanoke, Virginia

Thanks, i'll try that before i try a re-install.

warrior Loc: Paso Robles CA

If you have the disk go to control panel uninstall then reinstall with disk

Tom Kelley Loc: Roanoke, Virginia

Thank You, so can i just re-install it as long as i am the registered owner? I don't want to goof up and have to re-buy.

OddJobber Loc: Portland, OR

I have that problem frequently if I have several images working at the same time. But also on startup if I've got a lot going on, multiple windows, other programs running, etc. In my case each running program reserves a portion of the available RAM until it runs out. Then I shut everything down and reboot and everything's OK, until I run out of RAM again. I need a new 'puter. :(

Ziza Loc: USA

Please, do not rush to uninstall Elements. When the Editor crashes (freezes, stops responding), the usual suspects are:

Third-party add-ons (due to incompatibility, faulty installation, corrupted files).
Preferences file: This file can get easily corrupted/damaged. When this happens Elements will display unexpected behavior.

As you said you had not installed any add-ons, you could look into the Preferences file as the potential culprit. You need to delete this file and force Elements to generate a replacement file. In Elements 12 this is achieved by simply clicking a button.

Go to Edit>Preferences>General (Adobe Photoshop Elements Editor>Preferences> . . . on a Mac).
Click the "Reset Preferences on next launch" button.
Just ignore this warning: "This cannot be undone."
Click OK.
Close Elements and then start it again.

Unfortunately, as the Editor is crashing at start-up, you may not be able to get to Edit>Preferences . . . In this case, you need to delete the Preferences file the way it is done in Elements 10 and earlier versions, i.e., using a three-key combo. This is from the Help file.


Elements has two Preferences files: one for the Organizer and one for the Editor. Deleting the Editor's Preferences file will have no effect on the Organizer. However, keep in mind that there is a downside when deleting the Editor's Preferences file. After Elements gives you a replacement file (generated automatically), you need to go back and redo any "custom" changes you had made in the Editor. Ex.: All the panels will be back to their default position. If you had rearranged them to meet your needs, you will have to do it again.

Tom Kelley Loc: Roanoke, Virginia

Thank You so much!

achammar Loc: Idaho

I don't know if PSE 12 is a cloud thing, but if it's a typical normal software and you have the disk with an installation key, just uninstall it, then reinstall it. It will almost for sure work and your problems will be over.

Poison Ivey Loc: Mtn Brook, AL

Good advice which I plan to follow. I took 50 pictures at HS Graduation Awards Day, some at 800 and 1600 ISO with my Lumix GX7.. As I look at them in my PSE 12 Organizer (Win 8), all I see is the Time-piece icon in each frame. If I click a Frame, the actual photo comes on the Screen for a few Seconds, then reverts back to the Hour Glass symbol.
I was able to upload them on my iPad and the Mother's Apple Laptop in iPhoto, but graduate's father could not load them on his Dell PC. Suggestions?

Ziza Loc: USA

I

UP-2-IT Loc: RED STICK, LA

A simple restart should get you back on track.