wtompkins Loc: Northern Michigan

Some of my pictures, on opening, were showing up with a slight color cast to them, which I DID figure out how to change, but now when I open that same photo in camera raw, the color cast is still there, and I can't figure out how to change those settings back to normal. I don't even know how it got changed in the first place.

It's like there is some kind of filter being automatically applied to the photos.


Can anyone help me?

Papa Joe Loc: Midwest U.S.

Wendy, it might be helpful if you set your camera back to 'original' settings. Sometimes we inadvertantly make a selection that changes things different than what we want, but going back might possibly eliminate the problem, if it's caused by some wrong or different selection.

wtompkins Loc: Northern Michigan

It's not the camera, it's something in Elements 12.
The photo looks fine when I preview in Windows, but when I open it its almost as if a filter was applied.

Searcher Loc: Kent, England

This might help -

Edit > Prferences > General tab

Click "Reset preferences on next Launch"
Click "Reset Auto Smart Tone Learning"

Close Elements

Reopen one of the offending raw files, make adjustments in Camera Raw, click Done and close Elements.

Reopen the raw file in Elements, is the colour cast still there?

Ziza Loc: USA

Wendy didn't say anything about using the Auto Smart Tone feature in Elements 12. If she is not using it, I am afraid that "Reset Auto Smart Tone Learning" doesn't apply in this situation. See Adobe Help file for what this command does.

http://helpx.adobe.com/photoshop-elements/using/auto-smart-tone.html

The other command, "Reset Preferences on next launch", is to be used when Elements begins to "act funny". The Preferences file controls this program's behavior. This file seems to get easily corrupted or damaged. When you tell Elements to reset this file, this program will automatically generate a replacement file.

There is something else to be taken into consideration. The Preferences file also stores your preferred (customized) settings. Once this file is deleted, all your customized settings will have to be redone. For example, if you have customized the position of the panels, you will have to do it again because they will revert to their original position.

Wendy said she "DID figure out how to change" the color cast. Unless Elements decided to "act funny" after she did it, then I am afraid resetting the Preferences file may not be applicable here. There is also another aspect to be considered. If I understood the situation correctly, Wendy is working with a Raw file (in the Raw Converter). Deleting the Preferences file applies to Editor-related problems. The Raw Converter is a separate module.

I could also be wrong here because I don't have all the details but I am inclined to look at this color cast problem as one of different Color Spaces (sRGB vs Adobe RGB). This problem usually arises when your camera, the Raw Converter, and the Editor don't share the same color space.

wtompkins Loc: Northern Michigan

Thanks for all the advice. I'm still looking at all the issues :)

Searcher Loc: Kent, England

I did say this might work, but I did have a reason for saying it.

While I was using PSE 9. all my raw files opened in ACR about 3 stops overexposed, but in Windows, Photoshop and Irfanview, they were fine. I talked at length to the Adobe Help guys, and eventually one of the tech people said to restore the preset preferences to their initial state and to uncheck the "Ignore Camera Data profiles". There was an immediate change in behaviour, the images were showing in ACR correctly. A few weeks late, after Adobe had closed the incident, it all started again. This time resetting preferences and Auto toning did not work. I cured the problem by going to PSE 11, never having found a sound and logical reason for the occurrence or the temporary cure.

I still have PSE 9 on my computer, and it still sometimes - not always - produces these overexposed images. Not all raw images are affected, and this is the most confusing part.

In Elements Camera raw preferences, (accessed on the ACR toolbar) in the section entitled "Default Image Settings" the item "Apply Auto tone adjustments" should of course be unchecked, but apparently this algorithm is shared with the PSE editor.

It may be the Auto-tone in ACR which is causing the problem in Wendy's case.

Ziza Loc: USA

I am surprised the Adobe Help guys told you "to restore the preset preferences to their initial state and to uncheck the Ignore Camera Data profiles." There is no need for the second step. The default for the "Ignore Camera Data profiles" setting is OFF (unchecked). Once you delete the Preferences file and Elements creates a replacement file, all the settings are back to their default. This setting will be automatically TURNED OFF.

I am even more surprised they told you "to uncheck the Ignore Camera Data profiles." Some cameras embed nonstandard color information in their profiles. This causes your photos to have a color cast, which is usually red or yellow (Wendy's problem). To fix this problem, you need to TURN ON this setting. When you TURN ON this setting, you are telling Elements to ignore your camera’s data profile. This will result in your photos being displayed properly without a color cast.


First, in the Raw Converter's Preferences, the "Apply Auto tone adjustments" is TURNED OFF by default. No need to go there and turn if off (unless you yourself turned this setting on).

Second, you told Wendy to "Click Reset Auto Smart Tone Learning." This has nothing to do with the Auto tone setting in the Raw Converter. This command applies specifically to the Auto Smart Tone feature in the Expert editing mode in Elements 12. This is the alternative for the Color Variations feature which was removed in this version.

wtompkins Loc: Northern Michigan

I've tried everything, with no luck :(

And apparantly you can't email Adobe, you have to post a topic in the forums and wait for an answer. What a crock :(

Ziza Loc: USA

You can call Adobe (Customer Service and Technical Support). Both departments have toll-free numbers.

http://www.contacthelp.com/Adobe/customer-service

wtompkins Loc: Northern Michigan

I had the problem fixed...now it's back. And doing their "fix" of Alt+Shift+ Cont while opening only made things worse....now when I click on a jpeg or raw photo, the program opens, but NO picture comes up. I can open them using the "File" menu.

I've about had it with Elements 12.
Guess I need to find my old version 9. :(

wtompkins Loc: Northern Michigan

I am still having the issue.

I've been searching a long time for an answer, and am unable to find anything to help me.

Here's the deal:
When I open a RAW photo, or use a filter such as Topaz Adjust, the photo is opened in a separate window. In all cases, these windows are giving my photos are colored tint to them, so that when I am done making adjustments and it goes back to the original screen, all the colors are off.
I want the pop-up windows to show the same colors as when my picture is originally opened.

I have reset camera raw defaults many times, yet the tint is still there.

Attached is an image of what I am talking about. The smaller window is the same pic opened in RAW.

Does ANYONE have a solution? I've also posted this in the Adobe Community, but am hoping for a faster answer from here perhaps.

(Download)

wtompkins Loc: Northern Michigan

I've also done this, to no avail. :(

wtompkins Loc: Northern Michigan

No one's got any ideas??!!

It almost seems as if the tan color of the background surround the photo in the pop-up in window is "seeping" through the actual photo itself, and that's why all edits are basically useless until I can get this fixed.