Topaz
Feb 28, 2014 08:42:30 #
Does anyone know how to contact Topaz support? Yesterday I got an email with an offer for Topaz Simplify for $19.95 reduced from 39.95 so I ordered it thinking that there was a way to get the discount. But it went through as 39.95.
There does not seem to be any way to call or email them!
Help!
Thanks
There does not seem to be any way to call or email them!
Help!
Thanks
Feb 28, 2014 08:47:28 #
bill unger wrote:
Does anyone know how to contact Topaz support? Yesterday I got an email with an offer for Topaz Simplify for $19.95 reduced from 39.95 so I ordered it thinking that there was a way to get the discount. But it went through as 39.95.
There does not seem to be any way to call or email them!
Help!
Thanks
There does not seem to be any way to call or email them!
Help!
Thanks
The Topaz Labs customer service department is open from 8:30 AM to 5:30 PM Monday to Friday (CT). The phone number for the call center is not listed on the support page. We found it listed on the Contact Us page under the Company tab.
Corporate: 1-972-432-7145
Fax: 1-972-499-1061
Mailing Address
Write your customer service letter to:
Topaz Labs 4100 Spring Valley Rd Ste 103 Dallas, TX 75244
Feb 28, 2014 09:01:42 #
You might have been a day late. That offer has run for weeks. The last email I got said the offer was expiring and I think it was at midnight yesterday.
Feb 28, 2014 09:06:40 #
Feb 28, 2014 09:12:27 #
I go with the last post. The regular price comes up when you go to these offers, you enter the code and the new price appear.
If you know what you are buying, great. If you don't, my advise is DON"T. There is a reason why they price it at $19. You can create the same effect by using the filters that come with PS Elements. Not worth $20.
If you know what you are buying, great. If you don't, my advise is DON"T. There is a reason why they price it at $19. You can create the same effect by using the filters that come with PS Elements. Not worth $20.
Feb 28, 2014 09:52:45 #
Bubu wrote:
I go with the last post. The regular price comes up when you go to these offers, you enter the code and the new price appear.
If you know what you are buying, great. If you don't, my advise is DON"T. There is a reason why they price it at $19. You can create the same effect by using the filters that come with PS Elements. Not worth $20.
If you know what you are buying, great. If you don't, my advise is DON"T. There is a reason why they price it at $19. You can create the same effect by using the filters that come with PS Elements. Not worth $20.
The Topaz Simplify effects are quite different from PSE 12 and well worth $20 if you like to play! I think the offer ends today, the 28th.
The coupon code was mentioned in the email: febsimplify
Feb 28, 2014 10:19:02 #
Linda From Maine wrote:
The Topaz Simplify effects are quite different from PSE 12 and well worth $20 if you like to play! I think the offer ends today, the 28th.
The coupon code was mentioned in the email: febsimplify
The coupon code was mentioned in the email: febsimplify
You are going to really like oil paint!!!!!
Feb 28, 2014 10:45:59 #
Bubu wrote:
I go with the last post. The regular price comes up when you go to these offers, you enter the code and the new price appear.
If you know what you are buying, great. If you don't, my advise is DON"T. There is a reason why they price it at $19. You can create the same effect by using the filters that come with PS Elements. Not worth $20.
If you know what you are buying, great. If you don't, my advise is DON"T. There is a reason why they price it at $19. You can create the same effect by using the filters that come with PS Elements. Not worth $20.
I thought it was quite a bargain at $20. I've had more than $20 worth of fun with it already in a week's time. If you like making artistic versions of photographs, it is a great set of tools. If you just like enhancing your photographs a little, you can use them at reduced opacity to add "just a touch" of the effect.
I've always had good luck with Topaz support via email, and have been able to resolve any issue I had. It may take them a day or two to get back with me, but the results have been consistently good. That would not be true of some other companies whom I will not name.
Feb 28, 2014 17:24:11 #
bill unger wrote:
Does anyone know how to contact Topaz support? Yesterday I got an email with an offer for Topaz Simplify for $19.95 reduced from 39.95 so I ordered it thinking that there was a way to get the discount. But it went through as 39.95.
There does not seem to be any way to call or email them!
Help!
Thanks
There does not seem to be any way to call or email them!
Help!
Thanks
Use the link below. Select "Customer Service" in the Topic dropdown menu. Then, the rest of the form will be available.
http://support.topazlabs.com/hc/en-us/requests/new?ticket_form_id=44943
Feb 28, 2014 17:47:07 #
bill unger wrote:
Does anyone know how to contact Topaz support? Yesterday I got an email with an offer for Topaz Simplify for $19.95 reduced from 39.95 so I ordered it thinking that there was a way to get the discount. But it went through as 39.95.
There does not seem to be any way to call or email them!
Help!
Thanks
There does not seem to be any way to call or email them!
Help!
Thanks
They wanted you to enter the coupon code "febsimplify" to get the discount. Perhaps they will allow you to do it retroactively as you ordered it in February.
Feb 28, 2014 18:23:19 #
Mar 1, 2014 00:12:25 #
Heirloom Tomato wrote:
They wanted you to enter the coupon code "febsimplify" to get the discount. Perhaps they will allow you to do it retroactively as you ordered it in February.
I bought a product from them a while back and forgot to enter the code. I contacted customer service e and they hooked me up with the discount. Good people.
Mar 1, 2014 06:18:34 #
Topaz has had its issues with customer support in the past. The chances are excellent that the offer expired by the time you wanted to buy Simplify.
I use Topaz Adjust 5 which is a great software but the presets in general are strong for my taste and I end up cutting their effect most of the time by 50%. It makes the file more near to reality than the preset.
I also received their offer for Simplify but Adjust is all I need. I am also happy with B&W Effects 2 which is my favorite software for b&w conversions.
When they had Denoise on sale I tried many times to buy it through the discount coupon but I was not successful. I called them and I presented my complaint but they did not honor their offer. I was simply told that the offer was over.
I use Topaz Adjust 5 which is a great software but the presets in general are strong for my taste and I end up cutting their effect most of the time by 50%. It makes the file more near to reality than the preset.
I also received their offer for Simplify but Adjust is all I need. I am also happy with B&W Effects 2 which is my favorite software for b&w conversions.
When they had Denoise on sale I tried many times to buy it through the discount coupon but I was not successful. I called them and I presented my complaint but they did not honor their offer. I was simply told that the offer was over.
Mar 1, 2014 08:12:49 #
bill unger wrote:
Does anyone know how to contact Topaz support? Yesterday I got an email with an offer for Topaz Simplify for $19.95 reduced from 39.95 so I ordered it thinking that there was a way to get the discount. But it went through as 39.95.
There does not seem to be any way to call or email them!
Help!
Thanks
There does not seem to be any way to call or email them!
Help!
Thanks
While you may not have got the $19.95 deal, you have not been cheated at $39.95. Topaz filters are top notch.
Mar 1, 2014 08:50:58 #
I have all their products and everyone of them are great. I have it as a stand alone and also in PS Elements as a filter and they work very good with PSE. Check out their products on You Tube and you will get a good idea of how they work and you can also sign up for their webinars....Rich
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