Canon T3i: I just purchased a Canon T3i and downloaded the software to my computer. When I went to download the photos I had taken I was unable to get it to download. I went to utility...

Pcoffey

I just purchased a Canon T3i and downloaded the software to my computer. When I went to download the photos I had taken I was unable to get it to download. I went to utility tools and the download selection would never allow me to activate the selection. Any help would be appreciated.

sarge69 Loc: Ft Myers, FL

Not really understanding your problem.

Are you having problems seeing your photos on your computer from your camera

Are you having problems getting you photos from your computer to the UHH site ?

Sarge

Victor S Loc: SouthCoast MA

Pcoffey wrote:

I just purchased a Canon T3i and downloaded the software to my computer. When I went to download the photos I had taken I was unable to get it to download. I went to utility tools and the download selection would never allow me to activate the selection. Any help would be appreciated.

I just simply take the SD card out & plug it in my computer or use a card reader. No problem with downloads so far.

belle44 Loc: Maine

Pcoffey wrote:

I just purchased a Canon T3i and downloaded the software to my computer. When I went to download the photos I had taken I was unable to get it to download. I went to utility tools and the download selection would never allow me to activate the selection. Any help would be appreciated.

I have the T3i, and I did not install the software that came with the camera, I was able to simply plug my camera into my laptop using the USB cable that came with it...my laptop finds the images on my camera and downloads them when I okay it. I also have a media card reader I use sometimes. I believe the CD's that come with the camera are for PP programs, not for downloading. Good luck!

iresq Loc: Annapolis MD

Canon does come with a transfer utility, whose name escapes me. I download directly from camera as I don't use any Canon software in my workflow.

RixPix Loc: Miami, Florida

Pcoffey wrote:

I just purchased a Canon T3i and downloaded the software to my computer. When I went to download the photos I had taken I was unable to get it to download. I went to utility tools and the download selection would never allow me to activate the selection. Any help would be appreciated.

I use Canon software everyday. In order for the Canon utility to open and recognize your camera you must download the drivers for the camera. Once you have the drivers downloaded you can install the complete Canon utility which includes ZoomBrowser, LiveView and Digital Photo Professional. Once you have all this installed you simply plug in the camera via USB and the Utility will start up and you can choose either to select and download, download all or you can operate and control the camera from the computer.

The nice thing about the zoombrowser (I have been using it for well over six years) is that it creates a file system by date of your photograhs that makes them easy to find and view.

If for some reason you do not have the original software discs you can purchase them from Canon and sometimes from sellers on eBay. You need to have the exact version for your camera. I do not have a T3i, I use a T2i so my software would not work for you system.

Good Luck

blueeyes3515 Loc: WV

belle44 wrote:

quote=Pcoffey I just purchased a Canon T3i and do... (show quote)

Same process for me! Just used the USB that came with the camera and plugged it into my laptop! NO software was downloaded!

Gary521 Loc: Colorado

I know what you are talking about. The camara attached to the computer does not work with the EOS Utility program. I have the same problem with an older XTi. The camera will still download the pictures with Windows Explorer but does not talk to the EOS Utility. Unfortunately, I have not found the solution to the problem - yet.
Use the file transfer system that came with the computer until we can figure it out. I have uninstalled the software and reinstalled it but this did not solve the problem. The funny thing is that everything works on another computer. So I do not know if it is the camera or the computer.

BuckeyeBilly Loc: St. Petersburg, FL

Pcoffey,
Here is the link for Canon and how to get the drivers needed for implementing the T3i's software. You don't need this software to download your images to your computer, as others have already explained. However, it would be nice to see for yourself all the many choices you have from Canon to make those images even further refined. Good luck!

http://usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_rebel_t3i_18_55mm_is_ii_kit#DriversAndSoftware

JimH Loc: Western South Jersey, USA

Gary521 wrote:

I know what you are talking about. The camara attached to the computer does not work with the EOS Utility program. I have the same problem with an older XTi. The camera will still download the pictures with Windows

Had a similar problem, but the odd thing is it USED to work - an XTI and a 50D both. Then something blew out in my XP-based Compaq Presario, and the USB ports refused to see either camera when hooked to a cable. They saw flash drives, and my printer, and saw the camera itself, but the EOS utility didn't see it there. Numerous de-installs and re-installs did nothing except increase the frustration level.

Now, with a new PC, everything works fine. Not that I recommend getting a new PC just because it doesn't see your cam anymore - my PC died after 6 years, so it was about time anyway.

If you have a card reader, just use that. There is no substantive difference overall between USB-Cable-Camera method, or Card-Reader transfer, on the same platform. Either method is completely safe. Do not listen to those who would proffer one OVER the other as 'better'. They are both the same.

ces308 Loc: Houghton Lake ,Mi

belle44 wrote:

quote=Pcoffey I just purchased a Canon T3i and do... (show quote)

Ditto ! I think you are making this too hard...just put the SD in your computer and open with Windows Live Photo Gallery and you're in biz !

chris

julesreyesmarko Loc: Los Angeles

keep the camera off, plug the camera in, turn the camera on, the computer may take a few seconds to recognize the camera, EOS utility should pop up, or the computer should ask you what you want to do with the newly recognized camera. getting the computer to see the camera is the first step, once the computer sees the camera, you can go in and open EOS utility.

LegendaryMedia Loc: Longview, TX

I have a Canon T3i, but mine didn't come with the disk. I found an ISO online for the EOS Utility, so I installed that and then the latest update from Canon. I don't think the utility is specific to a camera, but I think older cameras will only work under XP (not 7) due to drivers.

Anyway, I've only used the EOS Utility to tether my camera (Camera settings/Remote shooting, which is AWESOME, BTW), but in order to download images you have to click the little checkboxes next to the names (below each thumbnail) and then click the Download button at the bottom. Then you choose a destination and what not.

I'd prefer to double-click Browse files instead of the EOS Utility, then go to SD, DCIM, 100CANON, and then you should be able to select and cut/copy from there. Then you just go browse to where you want them and paste.

--Ray

mharnik

Had the same problem and went through all solutions posted but my late model Dell Latitude running Win 7 Professional refused to run the EOS utility software - sometimes opening but with most options greyed out or producing a "camera not recognized" error. I noted that the EOS utility worked fine when my T3i was connected to my older computer running Windows XP.

Here was the solution I found that worked: I went back to the camera box and used the USB cord that was supplied with the camera (I hadn't bothered using it since I had a Canon-supplied cord from my Canon XTi. Quite surprising - I thought most of the cords were the same - particularly those suppleid by Canon. Oh ... can't take complete credit - the Canon USA site has suggested fixes that include trying a different cord!!!!

mharnik

Had the same problem and went through all solutions posted but my late model Dell Latitude running Win 7 Professional refused to run the EOS utility software - sometimes opening but with most options greyed out or producing a "camera not recognized" error. I noted that the EOS utility worked fine when my T3i was connected to my older computer running Windows XP.

Here was the solution I found that worked: I went back to the camera box and used the USB cord that was supplied with the camera (I hadn't bothered using it since I had a Canon-supplied cord from my Canon XTi. Quite surprising - I thought most of the cords were the same - particularly those suppleid by Canon. Oh ... can't take complete credit - the Canon USA site has suggested fixes that include trying a different cord!!!!