800 numbers
Jan 18, 2014 18:07:49 #
Anybody ever try this?
Any time you call an 800 number .
The gas company serving this area brought their call center back to
Atlanta from India last year after numerous customer complaints.
What a difference now when you call them...and it created 300+ jobs. I know this works because they were so bad that when India answered I wouldn't even deal with them. I'd simply ask to be transferred to a supervisor in the U.S. and they would have to comply.
Now that I know it is the LAW - I will do it for sure
Anytime you call an 800 number (for a credit card, banking, charter communications, health and other insurance, most especially computer related help desk, etc) and you find that you're talking to a foreign customer service representative (perhaps in India, Philippines, etc), please consider doing the following:
After you connect and you realize that the customer service
representative is not from the USA (you can always ask if you are not sure about the accent), please, very politely (this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United States of America.."
The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA.."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA.
That's the rule and the LAW.
It takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale.
Imagine what would happen if every US citizen insisted on talking to
only US phone reps from this day on.
Imagine how that would ultimately impact the number of US jobs that would need to be created ASAP.
If I tell 10 people to consider this and you tell 10 people to
consider doing this - see what I mean...it becomes an exercise in
viral marketing 101.
Remember- the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You may even get
correct answers, good advice, and solutions to your problem - in real English.
If you agree, please tell 10 people you know, and ask them to tell 10
people they know....etc...et
Any time you call an 800 number .
The gas company serving this area brought their call center back to
Atlanta from India last year after numerous customer complaints.
What a difference now when you call them...and it created 300+ jobs. I know this works because they were so bad that when India answered I wouldn't even deal with them. I'd simply ask to be transferred to a supervisor in the U.S. and they would have to comply.
Now that I know it is the LAW - I will do it for sure
Anytime you call an 800 number (for a credit card, banking, charter communications, health and other insurance, most especially computer related help desk, etc) and you find that you're talking to a foreign customer service representative (perhaps in India, Philippines, etc), please consider doing the following:
After you connect and you realize that the customer service
representative is not from the USA (you can always ask if you are not sure about the accent), please, very politely (this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United States of America.."
The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA.."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA.
That's the rule and the LAW.
It takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale.
Imagine what would happen if every US citizen insisted on talking to
only US phone reps from this day on.
Imagine how that would ultimately impact the number of US jobs that would need to be created ASAP.
If I tell 10 people to consider this and you tell 10 people to
consider doing this - see what I mean...it becomes an exercise in
viral marketing 101.
Remember- the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You may even get
correct answers, good advice, and solutions to your problem - in real English.
If you agree, please tell 10 people you know, and ask them to tell 10
people they know....etc...et
Jan 18, 2014 18:37:15 #
Jan 18, 2014 18:38:05 #
I knew you could ask for a representative in the United State, but I didn't know it was law. Thank you for this information.
Jan 18, 2014 20:16:11 #
Jan 18, 2014 20:33:23 #
St3v3M wrote:
too bad, I passed the reference back to my source
Jan 18, 2014 20:58:02 #
Whether it is a law or not isn't important. It's still a good idea to ask for an American operator; one that knows the nuances of our language, not just the words.
Jan 18, 2014 21:15:06 #
St3v3M wrote:
What a 'bubble buster'! I bout a new computer a few years back and while under warranty the keyboard died. When I called the Customer Service number, the accent of the person was so difficult to understand, that I just hung up and went out and bought a new keyboard. When I bought a smart phone that was supposed to work in my area and found that it didn't, I called the company to cancel the service and I didn't want to pay one dime for service, as I didn't get any, I found I was talking to someone in South America. The person said the credit would take about 10 days to appear on my statement. I didn't believe the person, so I took careful notes, called my credit card company to refute the charges. The credit card company worked with me, sent the phone service co. a letter that they would cancel the charges and offered them a chance to refute. Never hearing from the company, the credit card company permanently cancelled all charges with them.
Jan 19, 2014 07:53:19 #
jethro63
Loc: Australia
Nothing new around at all last week l got this exact e-mail referring to a company based here in Australia, now the country has changed to the USA Would be a great idea if some companies took note and did it
Jan 19, 2014 08:28:44 #
Jan 19, 2014 09:25:12 #
wmvcooper
Loc: baltimore, MD
I tell them that I can't understand a word that they are saying,and I'm not polite about it. Then I'll say that Americans need jobs too and they are taking food out of Americans months.
The money that the companies are saving does not go back to the consumer it goes back into their coffers. If these companies want us to spend our American dollar buying their product, then they should hiring Americans
The money that the companies are saving does not go back to the consumer it goes back into their coffers. If these companies want us to spend our American dollar buying their product, then they should hiring Americans
Jan 19, 2014 10:58:23 #
Whether or not it is the law, it is still a good idea to always ask to speak to a representative in the United States. I have been doing this for years. If I get static from them I simply hang up & dial again & start the process all over again. Eventually I get to talk to someone in the United States. I know most of you probably don't have the time to waste doing this, but I'm old and really don't have much else to do except create problems for Mujibar in India. :-D
Jan 19, 2014 11:24:43 #
bobmcculloch wrote:
too bad, I passed the reference back to my source
As a consumer, you have the right to pick and choose who you do buisness with. Do a little homework before you sign a contract. Find out where their help desks are etc ...
I like Hewlett Packard products. Unfortunately thier help desks are overseas. It's something I just have to live with. I have had mixed experiences with help desks. Some are very knowledgeable. Some are clearly not rocket scientists and couldn't tell you which end the fire comes out of. Did ever ask for a next level technician?
Before I buy anything I try to look up the item and read the reviews. Some are helpful some are not. It's somewhere to start.
Try the BBB and see how something is rated. Their whole being is around honesty in a product or service.
Jan 19, 2014 11:59:23 #
I did that once with HP support, I was transferred to the US and got a rep who was worse than the first one. I then asked for a rep that spoke English and he had no idea what I was talking about.
Jan 19, 2014 14:05:13 #
n3eg wrote:
Good info...and since it's not from bcheary, it must be true!
How disappointed you must be. :oops:
Jan 19, 2014 14:43:12 #
the Scottsman wrote:
I did that once with HP support, I was transferred to the US and got a rep who was worse than the first one. I then asked for a rep that spoke English and he had no idea what I was talking about.
Got a chuckle out of that one ... but how true.
:thumbup:
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