Canon SX50 viewfinder recall
Jan 3, 2014 17:27:19 #
I don't know if this has already been posted so here is something I got in email today. http://www.usa.canon.com/cusa/consumer/products/cameras/digital_cameras/powershot_sx50_hs?pageKeyCode=prdAdvDetail&docId=0901e02480aba866
Certain serial numbers have a problem.
Certain serial numbers have a problem.
Jan 3, 2014 17:31:52 #
Jan 3, 2014 18:27:38 #
Has been posted several times. ALL affected customers (that registered their purchase) have been notified directly.
Jan 4, 2014 11:33:28 #
Wahawk wrote:
Has been posted several times. ALL affected customers (that registered their purchase) have been notified directly.
I guess I hadn't registered mine, but I got an email from Amazon yesterday with the link to check it out.
Jan 4, 2014 19:12:53 #
The phone number on that page turned out to be the wrong one. I used it and was transferred and held for 10 minutes and was cut off. I used another number in an email I received and it was a good number: 1-866-261-9362
They took info from me and sent me instructions on how to return my camera and a free mailer with UPS.
They took info from me and sent me instructions on how to return my camera and a free mailer with UPS.
Jan 5, 2014 08:17:26 #
Pentony
Loc: Earth Traveller
jerrylh wrote:
The phone number on that page turned out to be the wrong one. I used it and was transferred and held for 10 minutes and was cut off. I used another number in an email I received and it was a good number: 1-866-261-9362.They took info from me and sent me instructions on how to return my camera and a free mailer with UPS.
Return the whole camera? Why not pop off the rubber eye piece and return it for a replacement?
Jan 5, 2014 08:37:22 #
Pentony wrote:
Return the whole camera? Why not pop off the rubber eye piece and return it for a replacement?
I haven't contacted them yet, but I have to admit, I am reluctant to return the camera. Mine shows no sign of the problem, and there *has* to be a way they can handle a fix through more 'local' dealers...
I know that they pay for shipping and stuff, but I am loath to be without my camera for an unspecified length of time - you just *know* that some marvelous opportunity will come up during that period...
Jan 5, 2014 09:58:50 #
I asked them if they would just send the new eye piece to me and let me put it on. They said no. I don't like sending mine off. I had to send in another camera to them and it was gone about a week, which I considered fast service.With the bad weather hitting the country, I will plan on mine being gone 2 weeks.
Jan 5, 2014 10:46:43 #
Wkndr
Loc: Sitka, Alaska
Had to double check Canon site to make sure mine is registered...it is. I only received an email from Amazon with a link, also, but I am still waiting for something from Canon.
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