Tamron Repair
Oct 1, 2013 16:01:15 #
Tamron received my lens for repair today, I pre-authorized the repair fee (not under warranty, the lens broke my fall), Customer Service said they would ship it back to me by Friday at the latest. I like reliable service. This is the 2nd lens I have sent to them for repair, the last one was quick too.
Oct 1, 2013 16:09:08 #
Oct 1, 2013 16:19:04 #
jeep_daddy wrote:
Do you keep falling on your camera?
jeep daddy, come on now! I only fell with it once, my daughter broke the other one. LOL!!
Oct 1, 2013 16:25:41 #
The lens still worked, it was an 18-270mm but would only close down to 28mm, when it got out to 270mm it would wobble! Still took some good pictures!
Here is what they found and what they are going to do to it.
Symptoms: SK EVIDENCE OF SHOCK DAMAGE
BIX- BROKEN INTERNAL PARTS
BEX -BROKEN EXTERNAL PARTS
AF- AUTO FOCUS IS NOT FUNCTIONING CORRECTLY
D-DUST OR DEBRIS INSIDE LENS
Z02- ZOOM IS TOO LOOSE
C-INTERNAL CAM BARREL IS BENT OR CRACKED
Repairs: SK- REPAIR NON-COSMETIC PHYSICAL DAMAGE.
BIX -REPLACE ALL BROKEN INTERNAL PARTS.
BEX-REPLACE ALL BROKEN EXTERNAL PARTS.
AF -ADJUST AUTO FOCUS SYSTEM.
D-DISASSEMBLE AND CLEAN ENTIRE LENS.
Z02 -DISASSEMBLE AND ADJUST/ LUBRICATE ZOOM.
C- DISASSEMBLE AND REPLACE/LUBRICATE CAM BARREL.
2-TURNAROUND TIME APPROX 3 BUSINESS DAYS 800-827-8880
Here is what they found and what they are going to do to it.
Symptoms: SK EVIDENCE OF SHOCK DAMAGE
BIX- BROKEN INTERNAL PARTS
BEX -BROKEN EXTERNAL PARTS
AF- AUTO FOCUS IS NOT FUNCTIONING CORRECTLY
D-DUST OR DEBRIS INSIDE LENS
Z02- ZOOM IS TOO LOOSE
C-INTERNAL CAM BARREL IS BENT OR CRACKED
Repairs: SK- REPAIR NON-COSMETIC PHYSICAL DAMAGE.
BIX -REPLACE ALL BROKEN INTERNAL PARTS.
BEX-REPLACE ALL BROKEN EXTERNAL PARTS.
AF -ADJUST AUTO FOCUS SYSTEM.
D-DISASSEMBLE AND CLEAN ENTIRE LENS.
Z02 -DISASSEMBLE AND ADJUST/ LUBRICATE ZOOM.
C- DISASSEMBLE AND REPLACE/LUBRICATE CAM BARREL.
2-TURNAROUND TIME APPROX 3 BUSINESS DAYS 800-827-8880
Oct 2, 2013 05:35:18 #
Oct 2, 2013 10:02:20 #
MagicFad wrote:
Tamron received my lens for repair today, I pre-authorized the repair fee (not under warranty, the lens broke my fall), Customer Service said they would ship it back to me by Friday at the latest. I like reliable service. This is the 2nd lens I have sent to them for repair, the last one was quick too.
Cost?
Oct 2, 2013 11:05:47 #
Ouch! $260, but not bad considering the damage I did to it. I tried to keep it up in the air as I fell but self preservation overcame my desire to protect my camera. LOL
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