Olympus repair connection: To make a long story short -my Olympus OM-D EM-5 was having an intermittent problem. It would sometimes freeze in the on position. I would need to remove the...

sueyeisert Loc: New Jersey

To make a long story short -my Olympus OM-D EM-5 was having an intermittent problem. It would sometimes freeze in the on position. I would need to remove the battery to turn it off and restart it. I sent it back to Olympus and It was returned to me, but the problem wasn't fixed. So I will call Olympus tomorrow.
But I was hoping someone here knows someone connected to Olympus.
Thank you all for listening. BTW, I like the camera and it was fine for 8 months.

jerryc41 Loc: Catskill Mts of NY

sueyeisert wrote:

To make a long story short -my Olympus OM-D EM-5 was having an intermittent problem. It would sometimes freeze in the on position. I would need to remove the battery to turn it off and restart it. I sent it back to Olympus and It was returned to me, but the problem wasn't fixed. So I will call Olympus tomorrow.
But I was hoping someone here knows someone connected to Olympus.
Thank you all for listening. BTW, I like the camera and it was fine for 8 months.

Better it had the problem now, rather than five months later. I think "it would sometimes freeze" is why they returned it. It worked for them, so it must be OK. Better luck next time. I'd give them a call and explain that it is an intermittent problem.

sueyeisert Loc: New Jersey

I wrote it on the repair info slip and put it on the camera and told a rep about the problem. They had my phone number and never contacted me. Thankfully, it's under a year old also i'll buy an extended warrantee for an additional two years.

jerryc41 wrote:

Better it had the problem now, rather than five months later. I think "it would sometimes freeze" is why they returned it. It worked for them, so it must be OK. Better luck next time. I'd give them a call and explain that it is an intermittent problem.

sbesaw Loc: Boston

sueyeisert wrote:

I wrote it on the repair info slip and put it on the camera and told a rep about the problem. They had my phone number and never contacted me. Thankfully, it's under a year old also i'll buy an extended warrantee for an additional two years.

Be interested to know where you can buy an extended warranty on an 8 month old camera that is having problems?? Who was "a rep" ? Olympus rep? Who is the "They" who had your number?

Where did you get the camera? All camera stores have an assigned factory rep. The store should provide you his/her contact info and they should also know when he/she will be visiting the store so that you can meet with him/her directly if you wish.

sueyeisert Loc: New Jersey

As long as the camera is under one year old, Olympus will sell me an extended warranty for two years. That's not true for all manufacturers.

sbesaw Loc: Boston

sueyeisert wrote:

As long as the camera is under one year old, Olympus will sell me an extended warranty for two years. That's not true for all manufacturers.

Did not know that. I assume that it's an extension of the "manufacturers Defects" warranty and not a "damage Protection" warranty? Anyway good luck, seems that you are already dialoguing with Olympus.

sueyeisert Loc: New Jersey

One can buy a warranty for any Olympus camera under 1 year old. A repair has a warranty of 6 months. All of this is according to the Olympus rep.

sbesaw wrote:

Did not know that. I assume that it's an extension of the "manufacturers Defects" warranty and not a "damage Protection" warranty? Anyway good luck, seems that you are already dialoguing with Olympus.

Frapha Loc: Tulsa, Oklahoma

Here's a few links to some repair firms that handle Olympus

http://www.precision-camera.com/
http://www.unitedcamera.com/olympus-digital-camera-repair/
http://www.criscam.com/olympus-camera-repair.php

Dlevon Loc: New Jersey

sueyeisert wrote:

As long as the camera is under one year old, Olympus will sell me an extended warranty for two years. That's not true for all manufacturers.

What good is a warranty if they can't fix it anyway! Tell them to send you a new camera. If you want good service, buy Canon. That's my opinion.