Boone
Loc: Groundhog Town USA
BHC
Loc: Strawberry Valley, JF, USA
Per BBB:
Customer Complaints Summary
632 complaints closed with BBB in last 3 years | 632 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 113
Billing/Collection Issues 28
Delivery Issues 268
Guarantee/Warranty Issues 13
Problems with Product/Service 210
Total Closed Complaints 632
Additional Complaint Information
Consumers are not receiving the merchandise that they have purchased through NoMoreRack.com by the estimated delivery date. In addition, consumers are not being alerted to revised shipping dates and must make repeated inquiries to the companys customer service department about the status of their orders. Consumers are also reporting that they receive few assurances from the company about the arrival of purchased items.
NoMoreRack.com has responded to the BBB's inquiry about consumer complaint patterns. The business experienced supplier logistical issues which delayed the shipment of merchandise during the holiday season. The business is working to strengthen its supply chain, and has increased the number of customer service representatives to resolve customer concerns.
Boone
Loc: Groundhog Town USA
Thanks for the info. I must have been one of the lucy ones! I havent ordered from them in the last year, but I am glad that my orders were not "Big Ticket" items. (Maybe thats why) Glad you informed me!!! Thanks loads. I have deleted that link. Boone
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