warrenrowephotography wrote:
I purchased an 85 f/1.8 lens from KEH late last week; it was set to be delivered by FedEx on Saturday but never was due to the dreaded "customer wasn't home or business was closed" message. Mind you, I WAS home and I never saw any FedEx vehicle drive by on my street. I called FedEx up and talked to a CSR explaining my issue. I filed a complaint and was expected to receive my delivery on Tuesday (today).
Fast forward to today. Following my package via FedEx's tracking page, I see that it was on its way. As it became later and later in the day, I wondered what was happening because once again, I saw no FedEx vehicles on my street at any time. Well, I checked the tracking page...and lo and behold, it wasn't being delivered to Address A where I was, but to Address B where I have a PO box 10 miles west of there. Let's just say that I wasn't happy.
I called FedEx again to complain and to ask why was my package not delivered to Address A like I requested; the CSR took my phone number and would have someone call me back to explain what happened (yeah, right) and I said that it had better be a driver supervisor. Furthermore, I sent an email to KEH's sales department telling them about the situation and to see what they say or what they can do to mitigate the problem. It's not the fault of KEH, but I wanted to let them know what was happening with my order.
I have noticed that it seems like most camera vendors seem to be using FedEx for shipping instead of USPS like I would like to use preferrably because I have a PO Box for a reason. Any thoughts from anyone concerning FedEx, or want to share their own experiences?
I purchased an 85 f/1.8 lens from KEH late last we... (
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Recently ordered a piece of equipment to be sent Fedex, the day it was on truck to be delivered package never showed up, we stayed home all day to sign for it. I checked on computer and tracking said package not delivered because of inclement weather conditions. We had no bad weather at all, so I called and explained that and they were not pleased the driver wrote that down, the next day a Sat the package was delivered. I guess I'll never know the real reason of the late delivery.