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Posts for: murphy
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Dec 4, 2014 08:19:07   #
Yes, I do have the one year warranty but so far they have insisted it be returned for repair. But, 3 times! Real discouraged. Have talked to Supervisors each time. So far to no avail. Hopefully, this time! I'll let you know.
Judy1900 wrote:
Sorry you are having the problem and I agree that you need to be very specific about the problem when talking with a tech. I have had very good response from Canon. Have purchased a refurb lens, have had repair done to my camera and a tech even helped me figure out a problem that was my stupidity, yet walked me through it very patiently. I would call and ask to talk with a supervisor. The equipment I have bought from them, including the lens, had a one year warranty, just like the new equipment. Maybe the two weeks is a return policy, but you should still have the one year warranty. Go for a supervisor.
Sorry you are having the problem and I agree that ... (show quote)
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Dec 4, 2014 08:00:03   #
Yep, Murphy's Law! Thanks
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Dec 4, 2014 07:57:15   #
Cappy wrote:
I purchased a refurb lens from Canon and it works perfectly. I always thought a refurb was better because Canon would go through it with a fine toothed comb and you would have something equal or better than a new one because it would be tested by high standards. After reading all reply's if I purchase another I will test it immediately.


That was my mistake too! I will never make that mistake again. That was my fault. But it really bothered me to find out that it wasn't refurbished and a just a return. Never would have expected that from Canon. Live and Learn!
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Dec 4, 2014 07:52:05   #
WNC Ralf wrote:
Too bad you waited till the warranty expired, never had much luck with ANY manufacturer if i waited for the warranty expired.


Yes, I know and that was my fault and I accept that. I should have read the "fine print" but my goodness it's been there 2 and now 3 times. That's very discouraging and now just can't feel good about that lens. I am hoping they decide to let me either get a different lens as I know they don't reimburse which I wish they did because I would like to have a 50 1.4 but not a Canon one, since I made the mistake of not reading reviews. Since this problem I have and found that a lot of them have these focusing problems. Granted initially I made the mistake of not checking it out and getting it back to them in the 2 weeks. I would really like to feel more confidence in them. That's hard to do when you find out these are not refurbs but just returned. I really didn't like that because it makes you think they were checked out and everything is A-Okay. Not so. Just really discouraged with both them and the lens. I really made the mistake of not even worrying about it. Too much trust really. Well, hopefully they do the right thing. We'll see and I will let you know. No one should have to send a bad lens back 3 times. That's just not right.
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Dec 3, 2014 14:23:21   #
Reinaldokool wrote:
Since you didn't mention the vendor, I would assume it is not Adorama, Cameta, B&H, KEH or Amazon. I have purchased "factory refurbished" cameras, projectors, lenses or flashes from each of those. Never had a problem.

Since you are beyond the return period, if you want good repair, you can send it to C.R.I.S. in Arizona. They have repaired several lenses for me. They are authorized repair for many brands and have the latest testbench equipment. You send them the lens. They call or email you with a firm estimate. (Which, in each case, was very reasonable.) You authorize the repair or tell them to return it to you. Each time I have done this, they have performed admirably.

Sorry for your misery.
Since you didn't mention the vendor, I would assum... (show quote)


Thanks for that info, I'll keep it. Right now the warranty is still good. So----
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Dec 3, 2014 14:19:38   #
ebbote wrote:
I bought a Canon 1.4 USM lens off of ebay,the seller said it
had focusing problems, for the price I took a chance. Sure enough it had problems focusing, I cleaned the contacts
real good, I had me a perfect lens and it looks like new.


That was done on both my T3i and 60D. Canon did admit it needed repair.
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Dec 3, 2014 14:15:48   #
It was bought directly from Canon. As most people think that buying a refurb for Canon is best because the Canon Tech's worked on them. Nope, it was not refurbed, it was a return. I wish I had bought from b & H, Adorama or one of the reputable dealers.
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Dec 3, 2014 14:02:15   #
MT Shooter wrote:
I deal with Canon Service every month, sometimes several times a month and my experiences have been at least 80% positive. One thing I have found is that your explanation of the issue needs to be expressed EXPLICITLY as any ambiguity in your explanation easily gets ignored.
Saying "it won't focus" will not get much examination done. Saying "it is slow to focus in AV mode on my XXX camera and often will not focus at all" will get a much more intense examination of the lens and usually lead to more effective diagnosis and repair.
I sent in a 5D3 awhile back that the customer had mounted an EFS lens on and damaged the mirror with the full explanation included. Canon replaced the mirror assembly and returned the camera. As soon as we tried it out we found out the shutter had also been damaged by the mirror issue but they had never even checked the shutter. Back it went, but the warranty had expired two days before I returned it and they wanted to charge for the shutter. Three phone calls to customer service supervisors later and it got repaired under warranty, luckily.
Good luck.
I deal with Canon Service every month, sometimes s... (show quote)


Well, I guess I fall in the other 20%. Wish I didn't. I just will never give them an opportunity to do this again. Unfortunately I have 3 Canons, an Xti, T3i and a 60D. I am seriously considering selling them.
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Dec 3, 2014 13:54:37   #
GaryI wrote:
Interesting, because so far I've had nothing but good experiences dealing with their service department.

However I recently bought a refurbished SX50 from them as a replacement. It seems to work alright, but it doesn't have the "feel" of my original.

I have another camera with them for repair. I'll see how it goes,


Hope it all works out for you. If they get it right the first time or even the second, but they are on the third try! I'm not happy. And now I will have a hard time trusting the lens will keep performing right, if it is right when it comes back. Frustrating! I don't know what will happen next. Real tired of the frustration and the back and forth business!
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Dec 3, 2014 13:45:44   #
I have already checked my contacts on both my 60D and my T3i, nothing wrong there and have no problems with my other lenses. Canon verified that it needed repair when they received it back and it sure did! and it sure does again now for the 3rd time! I'm really shocked by them, would never have expected this.
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Dec 3, 2014 13:42:32   #
I would never have expected this. And, I'm sure not happy with them. My first experience with them and it's sure not a good one. I have the Sigma 17-50 2.8 and Sigma 50-150 2,8 and love them. They are Canon Mount and are fantastic. So, I'll stick with Sigma. Canon is out for me. Don't want to go thru this again!
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Dec 3, 2014 13:32:36   #
Your right. I'm considering selling all my Canon and being a traitor!
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Dec 3, 2014 13:15:15   #
Hi All: Need a little advice from someone that has some experience with similar problem. Bought a refurb 50 1.4 from Canon that did not focus correctly and sometimes refused to even try. Unfortunately I waited after the 2 week return policy was over to even give it a try. My fault. Sent it back to them to correct. When it came back everything was blurry. Sent it back again. At this time I was told that most of their refurbs were actually returns from various Camera Shops and weren't refurbished at all. To me that's very deceptive and false advertisement. It is now back for the third time. I am burned out on it. Canon should realize it's a real "dud" by now and keep the piece of junk and do something about making this right. That is not the case. I am now waiting for the 3rd time for it to come back. I have no reason to feel confidence in them or their repairs. I have expressed this to them to no avail. Hopefully they will realize it's time to do the right thing. Any advice? Thanks
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Oct 25, 2014 15:51:18   #
Sounds like Nikon is a very reputable place to buy refurbs. I bought a refurb 50 1.4 lens from Canon and it was a mess. When talking to them about it, they said it wasn't actually refurbished. That places like B & H, etc. returned them and all they did was take a shot or two and back in the box for sale as a refurb. In my mind that is a returned lens not a refurb. Stated such to Canon. I am now waiting for it's return to me and to see how it is working. Hopefully it will be fine. Won't trust any items stated as refurbished from them again.
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Mar 7, 2014 08:32:41   #
James Shaw wrote:
---------------------------------
Thanks for your concern, but I was just told by someone on this string that the words in the King James Bible were not translated properly from Hebrew. So how am I to believe the King James Bible? "A lot to gain or a lot to lose." Scare tactic.

Men, like all mammals, have had a spiritual side, and they have had it long before Old or New Testaments or Jesus arrived. When lightening struck they ran away, but after a while, being intelligent as they were man (but not other mammals) came to the conclusion that it was a Spirit, and if they behaved, it would not strike them. That prevails today.

You are correct in your statement, that "You (meaning me) shouldn't take my word for anything and no ones else's." Then you say, "You know what Jim, you really need to study." Wow, no offense, but give me a break. You sound like a man with goodness in your heart, and I like that. So, hope you do not take what I say here in any way negative.

Thank you for your seeming concern for me, but I do not think I am rattling the gates of hell because I do not go along what others believe that God is telling us. The Bible was written by fallible man, not by God. There is a lot of good in the Bible and I have studied that good, but there is a lot of evil in the Bible and I have noticed it, too. It simply boils down to what you believe, and all of us do not believe the same, and thank God for that!
- Jim
--------------------------------- br Thanks for yo... (show quote)


Your right, there is a lot of good and there is a lot of evil. That's the world for you. There is still a lot of good and a lot of evil. Nothing left out of scripture. Just as real today as it was then. No, I'm not offended in any way. A question for you. If you saw someone with a gun and you in YOUR heart knew, that you knew, they were coming after someone to shot them. Would you warn them? Wouldn't it be a shame if they looked at you and said "your just trying to scare me". Then they just thanked you for your concern and stayed put. You would then have to watch that gunman shot them. If you shrugged your shoulders and said to yourself, I don't have time to be bothered, would you not become an "accessory of sorts".

I use prophecy as a tool for the intelligent to recognize the accuracy of scripture. They (You) can verify that when studied. Would also have to recognize that for so many to be able to be so accurate when they didn't have the Bible to copy one from the other or even all live at the same time or even be aware of each other in any form or fashion, would have to ask themselves "Is this possible for man on his own". Who told them this? Yes, I believe it is the inspired Word of God.

Do you have a right to believe what you choose to believe. Yes you do. And, yes it is a God given right. But, yes there are consequences. I would be so amiss not to mention that. Do I think Christians should go around beating people up the for their unbelief? Absolutely not.
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