Ugly Hedgehog - Photography Forum
Home Active Topics Newest Pictures Search Login Register
Main Photography Discussion
Anybody having Adobe Creative Cloud Problems?
Page <prev 2 of 3 next>
Jan 9, 2019 07:47:44   #
anotherview Loc: California
 
Note: This PCC start-up problem has fixed itself. This morning I could open PCC with no trial popup.
JD750 wrote:
DOH!

Well it is good to know of this aberration in case it should appear. So far (fingers crossed) I have not seen it.

Reply
Jan 9, 2019 08:22:19   #
mborn Loc: Massachusetts
 
robertjerl wrote:
The problem I started having last month is that unless I open PS first and then send an image from LR all the controls are grayed out. So no more opening LR and letting PS open on its own when I send images for editing. I either open PS before I send and image or send the image, immediately delete and send a second copy at which point the menus and controls work.

On Adobe's support site it says they are "aware" of the problem and working on another update to solve it.


I have the same problem. I am glad Adobe is working on it.

Reply
Jan 9, 2019 10:41:11   #
CaptainEd
 
It asked me to log back in a few days ago, which was odd, but no other ill effects

Reply
 
 
Jan 9, 2019 10:43:49   #
ChrisKet Loc: Orange, CA
 
I got the message that I needed to quit and reopen and login to Lightroom Classic yesterday. I assumed it was because I was working with Spark on Chrome, Portfolio on Safari, and also using LR. I quit and reopened LR, logged in, and haven’t had a problem since. I thought it was weird.

Reply
Jan 9, 2019 12:10:22   #
JFCoupe Loc: Kent, Washington
 
I have experienced this issue as well. I ended up closing LR, opening PS and then re-opening LR.

This just started since the 1st of the year, I think.

Reply
Jan 9, 2019 12:13:16   #
JFCoupe Loc: Kent, Washington
 
I have noticed this week that when I go into the Develop module in LR and start edits, I sometime see the image divided up into multiple squares/rectangles when I move a slide in the Basic panel. The effect does work, but the divided image is annoying until it dissolves and a single image again appears on the screen. I have not yet contacted Adobe about this as the times I was at the computer were limited and I didn't have the time to follow up properly.

Reply
Jan 9, 2019 12:16:38   #
dsmeltz Loc: Philadelphia
 
JD750 wrote:
Today when I opened Lightroom it came up then quit and a message popped up "you have been logged out of creative cloud.. " and some other text I don't remember exactly. So I opened the creative cloud program (App) and signed in then the window went completely white. Odd. But now LR was working ok so I just said WTF and quit the CC program (App).

Later I reopened the Creative Cloud program (App) and there was a message dated 6 days ago something like "Creative cloud payment failed Please update your information in order not to lose access to the creative cloud". (Paraphrased)

Huh? I paid for a year subscription last August. It is not August 2019 yet correct? See attached image. But the subscription seems to be working ok now.

So here is my question:
Am the only one inflicted with this confusion or is this an Adobe problem affecting multiple users?
Today when I opened Lightroom it came up then quit... (show quote)


"there was a message dated 6 days" ??? Was this an email or system message? You might still want to contact Adobe just to make sure it is not part of a sophisticated scam.

Reply
 
 
Jan 9, 2019 12:55:39   #
burkphoto Loc: High Point, NC
 
JD750 wrote:
Today when I opened Lightroom it came up then quit and a message popped up "you have been logged out of creative cloud.. " and some other text I don't remember exactly. So I opened the creative cloud program (App) and signed in then the window went completely white. Odd. But now LR was working ok so I just said WTF and quit the CC program (App).

Later I reopened the Creative Cloud program (App) and there was a message dated 6 days ago something like "Creative cloud payment failed Please update your information in order not to lose access to the creative cloud". (Paraphrased)

Huh? I paid for a year subscription last August. It is not August 2019 yet correct? See attached image. But the subscription seems to be working ok now.

So here is my question:
Am the only one inflicted with this confusion or is this an Adobe problem affecting multiple users?
Today when I opened Lightroom it came up then quit... (show quote)


Yeah, the same thing happened to me about a year ago. It went away when I restarted my Mac and tried again.

Reply
Jan 9, 2019 13:05:54   #
chrissybabe Loc: New Zealand
 
robertjerl wrote:
I already owned LR 6 and saw no reason to toss it. Besides, one day I might need a stand alone account that would keep working even if I couldn't afford CC anymore or couldn't get through to them to keep CC activated.


And here is a major problem with a subscription system. Once you stop paying, and I assume even photographers will one day let their subscription lapse, suddenly you can no longer access your 40 years of photos.
Every application I have ever had that uses a subscription system or a yearly update system like backup software and anti-virus maintenance has caused me grief with payment and activation.
Acronis, Microsoft, Adobe were typically the most infamous. Anti-virus has settled down (after changing a couple of times). Acronis I steer clear of like the plague although Storagecraft wasn't a lot better. The other two I have no choice but would, and will, drop them also at some stage.
A subscription system ties you in for life just like taxes.

Reply
Jan 9, 2019 13:09:18   #
dsmeltz Loc: Philadelphia
 
chrissybabe wrote:
And here is a major problem with a subscription system. Once you stop paying, and I assume even photographers will one day let their subscription lapse, suddenly you can no longer access your 40 years of photos.
Every application I have ever had that uses a subscription system or a yearly update system like backup software and anti-virus maintenance has caused me grief with payment and activation.
Acronis, Microsoft, Adobe were typically the most infamous. Anti-virus has settled down (after changing a couple of times). Acronis I steer clear of like the plague although Storagecraft wasn't a lot better. The other two I have no choice but would, and will, drop them also at some stage.
A subscription system ties you in for life just like taxes.
And here is a major problem with a subscription sy... (show quote)


Don't know many (any) people who use CC as primary storage of files. I would not recommend doing it even if you had a lifetime pre-paid subscription.

Reply
Jan 9, 2019 15:15:20   #
robertjerl Loc: Corona, California
 
chrissybabe wrote:
And here is a major problem with a subscription system. Once you stop paying, and I assume even photographers will one day let their subscription lapse, suddenly you can no longer access your 40 years of photos.
Every application I have ever had that uses a subscription system or a yearly update system like backup software and anti-virus maintenance has caused me grief with payment and activation.
Acronis, Microsoft, Adobe were typically the most infamous. Anti-virus has settled down (after changing a couple of times). Acronis I steer clear of like the plague although Storagecraft wasn't a lot better. The other two I have no choice but would, and will, drop them also at some stage.
A subscription system ties you in for life just like taxes.
And here is a major problem with a subscription sy... (show quote)


Actually unless they have changed it lately you would still have access to the images you have imported and edited. Just no new importing or editing. And of course your OOC images are still there, unaltered, in your files and accessible through your file system.

Reply
 
 
Jan 9, 2019 17:09:01   #
burkphoto Loc: High Point, NC
 
chrissybabe wrote:
And here is a major problem with a subscription system. Once you stop paying, and I assume even photographers will one day let their subscription lapse, suddenly you can no longer access your 40 years of photos.
Every application I have ever had that uses a subscription system or a yearly update system like backup software and anti-virus maintenance has caused me grief with payment and activation.
Acronis, Microsoft, Adobe were typically the most infamous. Anti-virus has settled down (after changing a couple of times). Acronis I steer clear of like the plague although Storagecraft wasn't a lot better. The other two I have no choice but would, and will, drop them also at some stage.
A subscription system ties you in for life just like taxes.
And here is a major problem with a subscription sy... (show quote)


Wow. My BS alarm just sounded loud and clear! This misguided assumption still persists, despite hundreds of articles to the contrary. Research the facts. I know all the following from personal experience as a database developer, and as an Adobe user.

First of all, it is ILLEGAL for any software developer to hold users' data hostage. Developers MUST make it easy for you to download all your files in a readily accessible format, when you cease subscribing to their services.

Ergo, when you cease your Adobe CC subscription, you have a reasonable period of time to download any images you have on the Adobe Cloud site.

Second, if you use Lightroom Classic CC, your images are usually stored on your local drives! Discontinuing your subscription will not affect any original or finished images stored locally. In fact, you can still open and export or print images from Lightroom with your changes intact. You just can't make any NEW changes to them.

With Adobe Creative Cloud, you can also suspend your subscription indefinitely, picking it up again when you need it. Some folks use it sporadically, so they just subscribe for a month here and there through the years. Your local data and images remain intact through the suspensions. Everything works normally, once you pay your monthly or annual fee again.

Subscriptions are not for everyone. I get that. But Adobe is NOT evil. They are NOT a money grabber, any more than anyone else who charges for software. They just have a different model that is MUCH more amenable to business customers.

Imagine you run a lab or a printing company. You may have dozens or hundreds of computers running Adobe software! If you had to upgrade by purchasing a license for each computer, you would have an enormous sum to pay, each time you wanted to upgrade. You would also have an enormous training challenge, because MANY changes would accompany each upgrade.

With the subscription model, commercial customers just pay a monthly seat license. It's predictable. It's not a huge lump sum. Accountants are happy — ALWAYS a good thing in a corporate setting. All your computers are automatically kept up to date. IT people are happy — ALWAYS a good thing in a corporate setting.

Users usually have to learn only the incremental tool additions, changes, and upgrades — not a whole new version's worth. Bug fixes and enhancements are available to install immediately as they are released. This is important, because it keeps support costs low and support quality high. It avoids security risks. It avoids user anxiety over not using the latest tools (so they have up-to-date transferrable skills they can take to a new job or company).

Adobe and Microsoft cater primarily to professionals, and professionals as well as consumers have proven with their wallets that they buy MORE software via a subscription model than they would with the seat license model.

It's time for the naysayers to just buy other software if they don't like the subscription model.

Always remember that software is intellectual property. It is the result of tens of thousands of hours of development and the input of tens or hundreds of thousands of people. It is seldom sold outright. It is almost always licensed. In the case of Photoshop, it has been developed for almost 30 years, and available for 28! Lightroom has been in development for 14 years and available for 13. The amount of development effort and expertise required to build this stuff is staggering.

When you buy a download or even a packaged disc and manual, you are not buying software! You are buying a non-exclusive End User License Agreement. It is good for that version of the software only. It may include bug fixes and minor updates, but when you want the NEXT revision upgrade, that comes with a hefty fee. Pay your money and take your choice...

Reply
Jan 10, 2019 00:02:48   #
JD750 Loc: SoCal
 
JFCoupe wrote:
I have experienced this issue as well. I ended up closing LR, opening PS and then re-opening LR.

This just started since the 1st of the year, I think.


That could be it!

Reply
Jan 10, 2019 00:19:12   #
JD750 Loc: SoCal
 
chrissybabe wrote:
And here is a major problem with a subscription system. Once you stop paying, and I assume even photographers will one day let their subscription lapse, suddenly you can no longer access your 40 years of photos.
<Snip> ...


That is not entirely correct:
Mar 5, 2018
“Have recently stopped AdobeCC subscrition, to my surprise I still have access to Lightroom, albeit partial. Other programs are cut off but lightroom will still read the database, most library functions are available, BUT no develop functions, print , book etc. Can still export old work with changes and import, keyword , work with collections etc. makes it viable to re subscribe down the track and have an intact image library , nevertheless good on Adobe for keeping that functionality.”
https://www.quora.com/Can-you-continue-to-use-the-software-after-Adobe-Creative-Cloud-subscription-expires

Reply
Jan 10, 2019 04:52:17   #
chrissybabe Loc: New Zealand
 
Well it appears I was a little wrong. Not a lot but a little. Sounds a bit like having a car - you can sit in it and even start the engine and maybe the AC still works BUT you can't drive the damn thing anywhere.

Reply
Page <prev 2 of 3 next>
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.
Main Photography Discussion
UglyHedgehog.com - Forum
Copyright 2011-2024 Ugly Hedgehog, Inc.