Anybody having Adobe Creative Cloud Problems?
Jan 8, 2019 01:06:31 #
Today when I opened Lightroom it came up then quit and a message popped up "you have been logged out of creative cloud.. " and some other text I don't remember exactly. So I opened the creative cloud program (App) and signed in then the window went completely white. Odd. But now LR was working ok so I just said WTF and quit the CC program (App).
Later I reopened the Creative Cloud program (App) and there was a message dated 6 days ago something like "Creative cloud payment failed Please update your information in order not to lose access to the creative cloud". (Paraphrased)
Huh? I paid for a year subscription last August. It is not August 2019 yet correct? See attached image. But the subscription seems to be working ok now.
So here is my question:
Am the only one inflicted with this confusion or is this an Adobe problem affecting multiple users?
Later I reopened the Creative Cloud program (App) and there was a message dated 6 days ago something like "Creative cloud payment failed Please update your information in order not to lose access to the creative cloud". (Paraphrased)
Huh? I paid for a year subscription last August. It is not August 2019 yet correct? See attached image. But the subscription seems to be working ok now.
So here is my question:
Am the only one inflicted with this confusion or is this an Adobe problem affecting multiple users?
Jan 8, 2019 01:14:03 #
Jan 8, 2019 02:23:07 #
JD750 wrote:
Today when I opened Lightroom it came up then quit... (show quote)
Contact Adobe!
They are the ones who can help, not us.
In the past I found Adobe Support very helpful.
Jan 8, 2019 02:27:19 #
robertjerl wrote:
Contact Adobe!
They are the ones who can help, not us.
In the past I found Adobe Support very helpful.
They are the ones who can help, not us.
In the past I found Adobe Support very helpful.
Well creative cloud is working, I just now finished using Photoshop. No need to spend my time or Adobe's time on a non issue.
My question was if anybody else had incurred these irregularities. So far nobody has reported them.
Jan 8, 2019 02:40:29 #
JD750 wrote:
Well creative cloud is working, I just now finished using Photoshop. No need to spend my time or Adobe's time on a non issue.
My question was if anybody else had incurred these irregularities. So far nobody has reported them.
My question was if anybody else had incurred these irregularities. So far nobody has reported them.
The problem I started having last month is that unless I open PS first and then send an image from LR all the controls are grayed out. So no more opening LR and letting PS open on its own when I send images for editing. I either open PS before I send and image or send the image, immediately delete and send a second copy at which point the menus and controls work.
On Adobe's support site it says they are "aware" of the problem and working on another update to solve it.
Jan 8, 2019 02:46:15 #
robertjerl wrote:
The problem I started having last month is that unless I open PS first and then send an image from LR all the controls are grayed out. So no more opening LR and letting PS open on its own when I send images for editing. I either open PS before I send and image or send the image, immediately delete and send a second copy at which point the menus and controls work.
On Adobe's support site it says they are "aware" of the problem and working on another update to solve it.
On Adobe's support site it says they are "aware" of the problem and working on another update to solve it.
Oh no! I have not experienced that, but honestly I usually open PS and import images directly or else browse/import from Bridge. But just tonight I did open an image from LR into Photoshop and it worked with no issues. I am sorry they (Adobe) are creating problems like that. But they will fix it.
Jan 8, 2019 03:02:39 #
JD750 wrote:
Oh no! I have not experienced that, but honestly I usually open PS and import images directly or else browse/import from Bridge. But just tonight I did open an image from LR into Photoshop and it worked with no issues. I am sorry they (Adobe) are creating problems like that. But they will fix it.
Yes the time I needed them Adobe support spent nearly 3 hours on phone and online control of my laptop to solve a problem. I have a stand alone of LR 6 on the laptop and Adobe CC on my desktop. LR 6 kept getting changed to CC. The tech finally determined that their server was treating them as the same account. He set up a second adobe account for me using one of my other e-mails and put the LR 6 on that account.
I already owned LR 6 and saw no reason to toss it. Besides, one day I might need a stand alone account that would keep working even if I couldn't afford CC anymore or couldn't get through to them to keep CC activated.
Jan 8, 2019 03:22:46 #
robertjerl wrote:
Yes the time I needed them Adobe support spent nea... (show quote)
That speaks to Adobe Support, good for them. Many IT company limit the time the reps can spend with a customer. Not directly but indirectly. As for the LR 6 copy, I understand the thinking about wanting a stand alone copy for the future. Probably best to keep that one on a sandbox that does not connect with the Oracle, er, I mean the internet.
Jan 8, 2019 03:36:35 #
JD750 wrote:
That speaks to Adobe Support, good for them. Many IT company limit the time the reps can spend with a customer. Not directly but indirectly. As for the LR 6 copy, I understand the thinking about wanting a stand alone copy for the future. Probably best to keep that one on a sandbox that does not connect with the Oracle, er, I mean the internet.
I open the laptop up to my account and make sure all the anti-virus etc are up to date, scan and do house cleaning etc. every so often.
My wife has her own account on the laptop and uses it to surf and shop in the living room. (She can't see the TV from her desktop.) It is in the downstairs bedroom I turned into an office and computer room. My computer, printer, photo gear etc expanded to the point I am now set up in the family room we added to the back of the house. If we open the sliding glass door that used to lead to the back yard we can sit at out computers and talk to each other.
Jan 8, 2019 04:24:46 #
JD750 wrote:
Today when I opened Lightroom it came up then quit... (show quote)
Do you need to update your card's expiration date sometime between January 1 and August 2019? Sometimes banks, CU, etc. issue new or replacement cards with out really informing you well. Like if they have a security breach or think they see weird activity on your card. I've had them send me a new card when nothing was wrong as far as I ever found out. I.E., ask your VISA card issuer!
Jan 8, 2019 05:40:17 #
I subscribe to Creative Cloud, and have since the beginning. Yet, a message now pops up when I try to open Photoshop CC, offering a trial version or an option to buy. I cannot use PCC beyond this point.
This pop-up has happened before, but I cannot recall how i worked out of it. So I sit here annoyed.
I'll have to ring up Adobe customer service when I get around to it.
This pop-up has happened before, but I cannot recall how i worked out of it. So I sit here annoyed.
I'll have to ring up Adobe customer service when I get around to it.
JD750 wrote:
Today when I opened Lightroom it came up then quit... (show quote)
Jan 8, 2019 08:09:05 #
JD750 wrote:
Today when I opened Lightroom it came up then quit... (show quote)
I had a similar experience where it asked me to log in. I thought I was perpetually logged in, but guess not. After logging in, all was fine. It never mentioned my payment method.
Jan 8, 2019 23:54:14 #
lamiaceae wrote:
Do you need to update your card's expiration date sometime between January 1 and August 2019? Sometimes banks, CU, etc. issue new or replacement cards with out really informing you well. Like if they have a security breach or think they see weird activity on your card. I've had them send me a new card when nothing was wrong as far as I ever found out. I.E., ask your VISA card issuer!
I paid for a year's Creative Cloud subscription in 2018-Aug.
Jan 8, 2019 23:55:02 #
brucewells wrote:
I had a similar experience where it asked me to log in. I thought I was perpetually logged in, but guess not. After logging in, all was fine. It never mentioned my payment method.
Good to know.
I have not had any problems since logging back in.
Jan 8, 2019 23:56:20 #
anotherview wrote:
I subscribe to Creative Cloud, and have since the beginning. Yet, a message now pops up when I try to open Photoshop CC, offering a trial version or an option to buy. I cannot use PCC beyond this point.
This pop-up has happened before, but I cannot recall how i worked out of it. So I sit here annoyed.
I'll have to ring up Adobe customer service when I get around to it.
This pop-up has happened before, but I cannot recall how i worked out of it. So I sit here annoyed.
I'll have to ring up Adobe customer service when I get around to it.
DOH!
Well it is good to know of this aberration in case it should appear. So far (fingers crossed) I have not seen it.
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