DaveO wrote:
I don't quite follow the thought that Best Buy has any
responsibility to accept a return out of their stated policy.
OK. But "stated policy" is not always engraved
in granite by atomic lasers !
I bought an open box special in the over $1000
category, with their corporate re-seal on the box
that stated nothing was missing. Since I did not
break the seal in the store but was already home
when I discovered things were missing, they had
to just take my word about that. No problem at
all. They provided what was missing.
Now if stated policy were harshly enforced, all
they were obliged to do is allow me to return a
purchase I was dissatisfied about, providing that
I returned it exactly "as sold". Since the seal had
said it was complete, and I presented it as being
incomplete, stated policy is "Not Returnable" !
Plus, I didn't wish to forego a great bargain on
a one-off open box special by returning it. What
I wanted was to be made whole. And I got that
with no muss no fuss.
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