I'm interested in hearing from anyone who was an existing Adobe Creative Cloud Photography Plan subscriber who took advantage of the discounted plan extension that was offered, first by Amazon, and now by B&H. The new offer allows you to prepay $90 (instead of the current $10/mo) and append that subscription to your existing plan. I had some concerns that this could get screwed up, so I would end up paying $90 thru B&H and still get charged $10/mo by Adobe. How did it work for you?
To illustrate my concern, first, here is a transcript of my chat with a B&H agent:
Case Number: 07997229
Question : I'm an existing subscriber to Adobe Creative Cloud for Photoshop & Lightroom. I understand that if I buy your current $89.99 offer, that will be applied to my existing subscription. How do I do that, and how do I know I won't continue to be billed by Adobe as they do now?
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Nilson D : Hello Dan Umberger. My name is Nilson D and I will be glad to assist you. Please give me a few moments to begin working on your inquiry.
Nilson D : May I connect you to our Photo department for this inquiry?
Me : OK
Nilson D : One moment.
Jirel M : Hello. My name is Jirel. Please give me a minute to review your question.
Jirel M : I am not clear on where you see a price for $89.99. Can you send me a link?
Me :
http://www.canonrumors.com/deal-adobe-creative-cloud-12-month-photography-plan-89-reg-119/Jirel M : We do not have it for $89.99. We have it for $119.95
https://www.bhphotovideo.com/c/product/1124191-REG/adobe_65259312_creative_cloud_photography_plan.html/bi/2466/kbid/3296Me : Yes, but there's a coupon code. I applied it on your site and got the $89.99 rate. But I haven't checked out yet, concerned this'll get screwed up.
Me : Your coupon code is "CCPHOTOPLAN"
Jirel M : Unfortunately, I am not aware of any coupon code. If you obtained that from a website other than ours, a trade show or a email blast from us then it isn't valid.
Me : You honored it.
Jirel M : OK. I am not sure how Adobe is going to handle your account & it would be advisable that you contact them directly at Tel: 800-833-6687
Me : Let me address this another way. If I bought your offer, regardless of price, and am an existing Adobe CC subscriber, how does what I buy cause my current monthly credit card charge to stop?
Jirel M : I do not know. You will need to address that question to Adobe directly
Me : OK. Thx.
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Second, I did call Adobe. I got an agent in India on an awful, noisy VOIP call, and she was somewhat English-challenged, and obviously knew nothing about this offer. So Adobe and B&H haven't done a good job communicating about this offer to their own troops.
I would assume there's some mechanism somewhere where you give your Adobe account information and this synchs everything up. But, maybe not! Anybody have a good experience?