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Reputation Check on KEH out of Smyrna GA
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Feb 6, 2016 19:47:29   #
UXOEOD
 
Help please, a friend Canon is suddenly broken. She is considered sending it off to KEH in Smyrna GA, anyone know these folks. What kind of reputation goes here?

Thanks in advance.

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Feb 6, 2016 19:54:29   #
lesdmd Loc: Middleton Wi via N.Y.C. & Cleveland
 
Great company. Reasonable prices. Generous warranty on used items that are, in my experience, better than the rating they are given. I have not used them for repairs, but the company seems very solid.

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Feb 6, 2016 20:04:52   #
UXOEOD
 
Thank you!

lesdmd wrote:
Great company. Reasonable prices. Generous warranty on used items that are, in my experience, better than the rating they are given. I have not used them for repairs, but the company seems very solid.

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Feb 6, 2016 20:18:58   #
Blenheim Orange Loc: Michigan
 
UXOEOD wrote:
Help please, a friend Canon is suddenly broken. She is considered sending it off to KEH in Smyrna GA, anyone know these folks. What kind of reputation goes here?

Thanks in advance.


The one experience I had with them they were honest and fair.

Mike

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Feb 6, 2016 20:34:03   #
SharpShooter Loc: NorCal
 
UXOEOD wrote:
Help please, a friend Canon is suddenly broken. She is considered sending it off to KEH in Smyrna GA, anyone know these folks. What kind of reputation goes here?

Thanks in advance.


Sounds like your friend is looking for a repair?
Don't know anything about their repairs, but I'm sure their repair reputation is as good as their retail reputation. I've bought maybe a 1/2 dozen used items from KEH and was always quite satisfied and will do business with them anytime I need to. Good luck. ;-)
SS

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Feb 6, 2016 22:54:48   #
jim quist Loc: Missouri
 
I buy used equipment from them, its always in great shape and have never had a problem with any of it.

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Feb 7, 2016 00:00:34   #
tinwhistle
 
Only dealt with them once, and they were fair.

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Feb 7, 2016 05:20:29   #
MikeMck Loc: Southern Maryland on the Bay
 
UXOEOD wrote:
Help please, a friend Canon is suddenly broken. She is considered sending it off to KEH in Smyrna GA, anyone know these folks. What kind of reputation goes here?

Thanks in advance.


Fantastic company. I have sold two lenses to them, they are fair and honest.

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Feb 7, 2016 05:31:10   #
mborn Loc: Massachusetts
 
lesdmd wrote:
Great company. Reasonable prices. Generous warranty on used items that are, in my experience, better than the rating they are given. I have not used them for repairs, but the company seems very solid.


:thumbup: :thumbup: :thumbup:

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Feb 7, 2016 07:08:50   #
ejrmaine Loc: South Carolina
 
I'VE USED THEM AND I WAS PLEASED WITH THE EXCHANGE.

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Feb 7, 2016 07:26:27   #
lalezo Loc: Gainesville, FL
 
They are reputable and reliable outfit. I've bought several lenses and cameras from them ... their rating of used equipment is very good!

Lloyd

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Feb 7, 2016 08:09:55   #
jerryc41 Loc: Catskill Mts of NY
 
:thumbup: First class!

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Feb 7, 2016 08:16:05   #
rpavich Loc: West Virginia
 
UXOEOD wrote:
Help please, a friend Canon is suddenly broken. She is considered sending it off to KEH in Smyrna GA, anyone know these folks. What kind of reputation goes here?

Thanks in advance.


Why not send the camera to Canon themselves?

I've done it a few times and had good service.

If you don't like that option, the answer for KEH is; I don't know if their repair area is good but the rest of the business is honest and fair to a fault.

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Feb 7, 2016 09:30:42   #
Ny5y Loc: Mississippi
 
I had a 70-200 f2.8 that was given to me after it was dropped in a river about 8 years ago. It was half full of water when I sent it to KEH. They were reasonable and reworked it. I have shot juco football since with no problem. They were fantastic at the time and see no reason to believe they have changed. Had several other lens repaired since with same result.

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Feb 7, 2016 09:50:41   #
PixelStan77 Loc: Vermont/Chicago
 
Good people to do business with. Also, B&H Photo and Adorama in New York
UXOEOD wrote:
Help please, a friend Canon is suddenly broken. She is considered sending it off to KEH in Smyrna GA, anyone know these folks. What kind of reputation goes here?

Thanks in advance.

Reply
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