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Rant for all Eternity — Did you read it?
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Jan 24, 2024 21:50:18   #
weedhook
 
I agree with burkphoto; however, I remember reading about a university research team that, decade by decade, studied peoples’ attention spans. From the 1960s to the 1990s attention spans shrunk by quite a bit. In other words, where people once would gladly read a three or four page article in a magazine, as time went on, they were not as willing to do that. When I started in photography in 1968, photo magazines, like Peterson’s, ran long articles as did Pop Photo and Modern Photo. As time went on, I noticed that their articles got shorter and shorter until many of them were just one page long including photos. I always assumed that their editors realized that readers would no longer take the time to read long articles. That could be part of the explanation why photographers will not take the time to read long camera manuals.

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Jan 24, 2024 22:22:50   #
razoo26 Loc: Montana
 
[quote=Thomas902]...

"Like TikTok the agile Cheetah is blisteringly fast reaching speeds of 64 miles per hour in under 3 seconds, making them the fastest land animals in the world. And just like TikTok "the game's over" for the prey in under 15 seconds"

However they win less than 50% often leading to starvation and a very high mortality rate among offspring. ;)

(sorry 1st reply, no photo)

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Jan 24, 2024 23:33:52   #
bikinkawboy Loc: north central Missouri
 
jlg1000 wrote:
I am an Engineer.
So much of my time is spent reading manuals, just checked and my collection is north of 11.000 (pdf + scanned) ones. I select equipment and components to be purchased this way.

My advice is read the manuals *before* you buy the gadget.

It serves two purposes:
1) to help you choose exactly what piece of equipment you really want to buy.
2) it help you start using the equipment quicker, because you already know how to use it.


Besides... reading manuals is a kind of art. You learn how to do it in an efficient manner. Sometimes I read a 1.000 pages manual in one or two days... because I already know 90% of what's in there anyway.
I am an Engineer. br So much of my time is spent r... (show quote)


How right you are, it is an art. And then you get the manuals that are a little too succinct. Like my tractor shop manual instruction for removing the bull gear from the rear end. “Remove axle housing.” Take my word for it, it was NOT that simple! There was a heavy fender, a 1,400 pound wheel and tire, electrical and hydraulic connections, hydraulics housing, seat, lift arm and a few other things.

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Jan 24, 2024 23:47:13   #
burkphoto Loc: High Point, NC
 
Bill_de wrote:
It was just about a week or so ago I went to Acura planning on replacing my 2000 RDX. The salesman was great, but when the sales manager got involved I apologized to the salesman and told the manager to step back before I take a swing at him.

I went home and had lunch, then went to the Hyundai dealer. Three days later I brought my Tucson home.

---


The finance guys are the worst. They're sharks who want to sell you loans with outrageous rates, or add-on warranties that cost a fortune, or service plans that are overpriced. I buy Toyota products, and I have good credit, so I negotiate the rate down, skip the warranties, and take my car to an independent garage...

Some people pay 20% more for their cars than they have to.

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Jan 24, 2024 23:53:42   #
Boris77
 
burkphoto wrote:
Taking responsibility for what we buy and use is, apparently, a controversial concept. Over the ten years or so I've been on UHH, and the 50 years of my "aware" life before that, I've noticed that a large number of people seem to gloss over the fact that technology is complex. They buy things that they think they want, but they don't do their research in advance, to be sure that THEY and their new devices, are compatible with what they want to do. They yank them out of the box, plug them in, turn them on, and get disappointed.

"Ready? FIRE!! (Uh, Aim, maybe? You just took out the neighbor's flower pot…)"

We're living in an age where our technical tools are not like hammers and screwdrivers, which are easily mastered by third graders. When you buy a hammer or screwdriver, it doesn't come with a manual, because it doesn't need one. It has a fairly singular purpose and a well-known and understood method of use. But technical gear — cameras, audio, video, computers, and cars — is different. These and many other tools and toys require serious consideration before buying, and serious study before use… IF we are going to get our money's worth from them.

Those of us who write user guides and technical manuals for products and software are usually the first to test the usability and viability of the product. If even the smallest detail doesn't work for us, we explain the issues we find to the product development team AND their directors. Making operation EASY for the customer IS HARD WORK for developers, engineers, and product design staff. It's just as difficult for trainers and training content developers.

One of the unfortunate assumptions companies make about their products is that customers WILL READ the documentation that explains proper use and care. Yet surveys have shown that up to 78% of customers never read it. Many users don't want anything to do with an 830+ page camera manual, or even any sort of a 20 page "Quick Start" guide.

I get all of that, but I also know from hiring many people in a photo lab — and from training school portrait photographers, office staff, and sales people — that understanding and mastering technology requires some quality time, focus, and a certain level of detail orientation. Patience with the documentation and with the entire learning process is usually rewarded with great results and long, trouble-free product life.

There is an old acronym that floated around the Internet BEFORE 1993, when the World Wide Web was born: 'R.T.F.M.' When users got stuck, and posted questions on a bulletin board forum for the tech support staff, the POLITE response was often, "Well, did you read the manual?" Soon enough, that got shortened to the acronym.

"Read The *Fine* Manual!" is the polite version of the acronym. After the tenth or eleventh call from the same user, with the same question, the tech support person would hang up the phone after a call, and yell into a paper bag, substituting whatever 'F' word suited his/her mood.

So here's my simple request to the universe of tech purchasers. Please read the documentation that comes with your purchase, or that you can download from the manufacturer's website at no additional cost. You will learn things you can do with your device that you never thought possible. You will avoid pitfalls that cause 80% of the issues people have with their devices. You will get more done, in less time, with better outcomes! You will trust the maker of the product more, because you understand what they do and don't expect you to do with their devices.

ESPECIALLY if you have used another brand of product in the same class, you need to read the manual just to UNLEARN how your old device of another brand worked. Don't expect brand L to work like brand N. Don't expect brand F to work like brand T. Terminology may be different, control placement may be different, and the way some of the functions work almost certainly will be different.

Don't try to make a Ford drive like a Toyota. It will just annoy you. Don't try to make a Windows PC work like a Mac. It will just frustrate you. They are different brands with different design philosophies and result from different ways of thinking about the same tasks. Take them for what they ARE, not for what they are not.

A little reading won't kill you. Operation may not be obvious, even when you think it should be. There's a reason for everything, and you need to know what it is, if you are going to get along with your new device. Read the freaking manual, and get your money's worth.
Taking responsibility for what we buy and use is, ... (show quote)


NO, I saw the movie.
I used to read all the reviews and watch the how to videos BEFORE I bought the gear.
The only part of the camera manual that interested me was the layout diagrams, and the Index.
I DO read all the quick set up instructions with non photo products; they have very little type now.
Boris

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Jan 25, 2024 00:14:24   #
SuperflyTNT Loc: Manassas VA
 
burkphoto wrote:
If you've never seen a particular type of device before, you'll imprint whatever knowledge you have onto it... UNLESS you read the frickin' manual, or there's an instructor nearby to explain it.

Imagine what people from the year 1800 would think of an iPhone if they were suddenly transported into 2024! The scene would look like the apes examining the black slab in 2001: A Space Odyssey. It would completely warp their minds. The sheer amount of education and training required to help them understand what they would be looking at is staggering.
If you've never seen a particular type of device b... (show quote)


Yes, that’s true if something is truly alien to you. I’ve been using an iPhone for years and have never read a manual. I’m pretty sure I could pick up just about any camera and go out and effectively shoot with it. For me the manual is a reference for those features I might not know. Even then I might Google it first because I’ll probably glean more from what I find than what’s in the manual. But as a programmer I’m also well versed in using those kind of tools. Think how blown away people from 100 years ago would be by the internet.

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Jan 25, 2024 00:24:05   #
lmTrying Loc: WV Northern Panhandle
 
burkphoto wrote:
I always said when training that the only dumb questions are the ones that make you dumb because you didn't ask them. I could always tell the students who were trying because they asked the questions that half the class was too timid to ask. There's no shame in wanting to know an answer (unless you didn't read your homework reading assignment the night before).

I love technology, but my real joy is figuring out how much I can do with how little I have.


In almost 73 years, 33 years teaching high school, I have never heard a dumb question. I have heard a lot of dumb answers.

I did have one guy tell me that he was glad that I was in taking an adult class, because I asked questions that he had never even thought of,

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Jan 25, 2024 00:27:03   #
John Matthews Loc: Wasilla, Alaska
 
[quote=MJPerini]Well , I agree with about everything you said, but we live in an age that wants to tell us it is unfair to ask people to take any responsibility for their own actions.
[/quote

That age has existed as long as humanity has existed.

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Jan 25, 2024 00:28:18   #
SuperflyTNT Loc: Manassas VA
 
Gilkar wrote:
A GREAT rant. I received a great toy on Christmas 1952. However, it required some assembly. I was 8 years old and didn't think about manuals, I just wanted to play with the toy. Unfortunately, my father also did not read the manual. Long story short, the toy never did what it was supposed to do. From that time to this very day, I always grab the manual first and read it. When the manual is 800+ pages I take it step by step and when it is too confusing, (or boring, (did you wade through the Nikon Z8 online manual?)), I turn to third party writers. Thank God for You Tube!
A GREAT rant. I received a great toy on Christmas ... (show quote)


To me there’s a big difference. I rarely look at the manual unless I’m looking something up. If I’m assembling something I read the instructions to get an overall picture, then I match all the parts to the parts diagram, then I follow the instructions step by step and double check at the end of each step. Sure there are lots of things I could figure out without instructions, but I’ve been caught out by that one subtle thing I didn’t notice.

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Jan 25, 2024 01:25:02   #
Thorny Devil Loc: Alice Springs, Central Australia
 
I have a mechanical background and worked in a power station for almost 40 years and can relate to your rant and probably what precipitated it Bill. As a supervisor I repeatedly encouraged the maintenance personnel to re-read the workshop manuals and service bulletins no matter how many times they had completed a task previously. I found that repetition often lead to complacency and often critical steps were either omitted or not given due attention. There was also the problem of a fitter or technician passing on incomplete information to a fellow worker who then passed that on to another and so on - a bit like "Chinese whispers".

While it is not an excuse I can understand why some people don't persevere with camera owner's manuals. I have two DSLRs and thee MILCs of various ages and have read the manuals for all of them but I confess at times still having to look for clarification on the internet or from other users. Thank goodness for those third party help guides or "How to Get The Most Out of Your xyz Camera"

You mentioned writing procedures and training programs Bill, I have also done some of that sort of work and one thing I learnt very quickly was it was not what I wrote, it was what I didn't write that determined a satisfactory result or otherwise.

One last comment just for fun - I have a Fujifilm XT3 camera and I definitely did RTFM (Read The Fujifilm Manual).

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Jan 25, 2024 05:00:54   #
cmc4214 Loc: S.W. Pennsylvania
 
DirtFarmer wrote:
There is nothing that is foolproof. They’re making more complete fools these days. The best you can do is fool resistant.



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Jan 25, 2024 05:10:44   #
cmc4214 Loc: S.W. Pennsylvania
 
davidrb wrote:
You deserve to feel better. You pointed your finger at approximately 70% of the users of UHH and told them how foolish they are. The words you wrote hit directly at laziness and few people like to admit that fault. How often do people ask for “ help” and be told the exact location of the information they seek, and that location is a page from the owner’s manual? Happens almost daily. Very few seem willing to work for something if they can get someone else to do it for them. Slackers seem to think buying a camera makes them a photographer. Imagine early pioneers of photography using that philosophy. You hit the whiners directly in the seat of their pants. Thank you very much for your honesty.
You deserve to feel better. You pointed your finge... (show quote)


A lot of people don't have good reading skills (don't understand what they read) and go to others for clarification, as I have said before, if you can, and are willing please help, if you can't, or don't want to just move on...why belittle someone who has trouble understanding what they read?

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Jan 25, 2024 05:22:12   #
Capn_Dave
 
Perhaps manuals would be better if they used a print size one could read without a magnifying glass. Talk about fine print

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Jan 25, 2024 06:15:45   #
dustie Loc: Nose to the grindstone
 
bikinkawboy wrote:
How right you are, it is an art. And then you get the manuals that are a little too succinct. Like my tractor shop manual instruction for removing the bull gear from the rear end. “Remove axle housing.” Take my word for it, it was NOT that simple! There was a heavy fender, a 1,400 pound wheel and tire, electrical and hydraulic connections, hydraulics housing, seat, lift arm and a few other things.


There are times when the manuals are too generalized in some fashion, aren't there?

Or, too restricted in possible solutions, maybe.
We had a situation where the tractor operator's manual outlined a lot of work -- remove the cab, split the case....all that involved -- to replace a solenoid for the Dual Power shifter (basically, hi-lo range selector). I'd already traced it down by isolating components, that the cab switch was working, the wiring was ok, but solenoid not working.

When the boss went to pick up the solenoid he'd ordered, he talked to a couple of their shop mechanics, to get more details than were written in the operator's manual, which was all we had on hand.
He looked through their shop manuals with them. The manuals gave the details for the procedure and parts, and info on expected hours to complete the job........and manufacturer's recommended billing hours.

When we discussed it again, after he got the solenoid, I told him it looked like it may be a long shot, but may be possible to change that solenoid through a little inspection hole in the side of the transmission.....IF I didn't drop anything down into the trans.

He gave the go-ahead to try it. Worst case would be we'd have to do the whole procedure outlined in the shop manuals.
Made sure to pick a time I wasn't stressed or shaky about anything, and gave it a try........took about 20 minutes, I think.

If I could do it, I'm sure I wasn't the first and only to ever successfully pull that off.

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Jan 25, 2024 08:56:31   #
SuperflyTNT Loc: Manassas VA
 
Capn_Dave wrote:
Perhaps manuals would be better if they used a print size one could read without a magnifying glass. Talk about fine print


Another upside to PDF manuals. You can make the text as big as you want.

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