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Rant for all Eternity — Did you read it?
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Feb 2, 2024 23:41:56   #
JD750 Loc: SoCal
 
burkphoto wrote:
You can learn TO do something, but when it doesn't work right, you must know WHY and HOW it is supposed to work, at least well enough to know WHAT to do next.

I've always hated Microsoft's "technically correct, but functionally useless to real users" error messages. They assume you are as knowledgeable as the developers. My favorite was something like, "Unimplemented Trap". Hell, it seems like a trap to me! Why am I here, and how do I avoid getting here again? Who can I reach out and grill for answers?

I've always thought that error messages should say something honest, like, "We didn't anticipate that this could happen! You have to restart the program. Sorry you may have lost some data." Don't just leave the poor user without a map out of the jungle. Throw 'em a lifeline.

Do this step: [action]
After: [previous action]
With: [tools, supplies, information...]
Because: [why, purpose...]
Before: [next step]
Expected Result: [desired outcome]
Other Possible Outcomes: [failures]
Failure Remedies: [try this, that, or something else...]

I remember Bob and "Clippy," the dancing paperclip with useless advice that stole all my system resources.
You can learn TO do something, but when it doesn't... (show quote)

I love the honest answers!! Hear hear!

Maybe AI will fix this problem. There is certainly not much hope of real intelligence helping out here. Not that the programmers aren't intelligent, but they are hobbled by lawyers and managers.

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Feb 2, 2024 23:43:25   #
JD750 Loc: SoCal
 
BebuLamar wrote:
offshoring anything doesn't make sense to me. Offshoring only makes sense if it means moving production closer to the customers.
Offshoring is done for one simple reason. To save money.

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Feb 3, 2024 09:48:19   #
pendennis
 
JD750 wrote:
Offshoring is done for one simple reason. To save money.


Amen. The prices of commodities are pretty much the same world wide; not a lot of variance. Labor rates are the key. American labor rates, including benefits, etc., are what drive production "off-shore". e.g., Auto Makers moved production of certain vehicle to Mexico for one reason only - labor costs.

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Feb 3, 2024 10:25:36   #
BebuLamar
 
JD750 wrote:
Offshoring is done for one simple reason. To save money.


Mercedes, Toyota, Honda and other car manufacturers have their factories in the US because they sell more cars here and that does make sense to me.

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Feb 3, 2024 11:12:23   #
JD750 Loc: SoCal
 
BebuLamar wrote:
Mercedes, Toyota, Honda and other car manufacturers have their factories in the US because they sell more cars here and that does make sense to me.

You do realize that cars are assembled here but major parts like engines for example are manufactured overseas?

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Feb 3, 2024 11:17:42   #
burkphoto Loc: High Point, NC
 
BebuLamar wrote:
Mercedes, Toyota, Honda and other car manufacturers have their factories in the US because they sell more cars here and that does make sense to me.


Most automakers have factories around the world to save shipping costs and lead times to market, and to appease workers who are their target customers.

Employed wage earners buy more stuff…

Offshoring to save on labor is only good for business owners and stockholders in the short run. As the wage rates in other countries rise, we will see a gradual return to manufacturing locally.

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Feb 3, 2024 13:37:52   #
JD750 Loc: SoCal
 
burkphoto wrote:
Most automakers have factories around the world to save shipping costs and lead times to market, and to appease workers who are their target customers.

Employed wage earners buy more stuff…

Offshoring to save on labor is only good for business owners and stockholders in the short run. As the wage rates in other countries rise, we will see a gradual return to manufacturing locally.
Only if rates don’t increase here at the same time. And we have had several years of high inflation, there will be a lag but wages will increase to catch up. Unions will strike, employees will demand more money, minimum wages will be increased. So I don’t think it’s any kind of guarantee that manuf will return to the US.

Manuf did return to the USA from 2016-2020. Because the policies of the US President. But those policies ceased in 2020.

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Feb 4, 2024 13:31:43   #
texasdigital Loc: Conroe, Texas
 
burkphoto wrote:
Offshoring to save on labor is only good for business owners and stockholders in the short run. As the wage rates in other countries rise, we will see a gradual return to manufacturing locally.


Very true, and an astute business observation. Yet, there is one leg of the business tripod missing. Customers. Without customers, owners and stockholders suffer. If customer service, an important part of this relationship, is not satisfying then customers will go elsewhere.

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Feb 4, 2024 16:11:49   #
burkphoto Loc: High Point, NC
 
texasdigital wrote:
Very true, and an astute business observation. Yet, there is one leg of the business tripod missing. Customers. Without customers, owners and stockholders suffer. If customer service, an important part of this relationship, is not satisfying then customers will go elsewhere.




As a former trainer and training content developer, I can say with conviction that a HUGE missing component of modern business is a willingness to train new employees to do that which they were hired to do. It's the number one reason new employees quit or hop jobs in a short period of time, and is the source of MUCH bad customer service. I see it every time I walk into a brick and mortar store, and quite often when dealing with companies over the phone.

Customer service is a lot more than hiring a smiling face. There has to be an educated, trained brain (i.e.; confidence) behind that fake smile.

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